Michelle Makoul
Templestowe ,VIC
Summary
Merchadise specialist for more that 10 years. Able to work with in teams, highly personable and determine. Passionate about all I do and give all tasks 110%. Exceptional Office skills in data entry, sales data and pos of sale back office. I am fast learner and ready to take on any task given.
Overview
15
15
years of professional experience
Work History
Merchandise Coordinator
Hairhouse Warehouse
11.2018 - 12.2019
- Physically creating planograms on the shelf in the office for each supplier
- Communicating with the suppliers to provide stock from the suppliers to create the planogram, maintain a list of what items we had and required.
- Maintaining a clean and safe are for the stock to be held in within the office.
- Creating Sales Reports for each supplier to determine which items were the best sellers, to determine which products would be merchandised in which shelf.
- Store sales Analysis to determine the best brands and areas to those brands to be placed in the store, creating reports, templates and guidelines for the franchisee to follow and a floor plan of the brand marked on.
- Understanding the use of the Pos system back office to create reports and navigating accordingly.
Merchandise Assistant
Hairhouse Warehouse
05.2016 - 05.2017
- Created documents and templates to create sales reports for individual suppliers to determine product range placement of shelf.
- Communicating with suppliers products deleting and additions, updated packaging and stock required to create planograms
- Following brand guidelines and tier navigation of areas within the store
- Navigating and understating the use of the back office of the POS system to produce sales reports
Merchandise Anslyst
Hairhouse Warehouse
02.2009 - 12.2013
- Produced sales reports from the Pos system back office by Supplier sales weekly
- Using excel for product, category, range or department sales
- Setting product promotions on the pos system for brand nationally, for certain time periods.
- Updating the Pos system with supplier, brand, item updates.
- Creating brands, departments, categories and supplier within the pos system
- Communicating with customer queries regarding there loyalty cards and updating their information
- Sales reports reviewing loyalty spend
- Monitored and analyzed sales records and consumer purchasing trends.
- Maintained neat and clean work areas for professional appeal.
New Store Coordinator
Hairhouse Warehouse
08.2006 - 02.2009
- Communicating with franchisees with the opening timeline
- Offered data-driven recommendations aligned with overall company strategies and prioritized process improvement initiatives.
- Followed quality standards and procedures to minimize errors and maximize franchisee satisfaction for the opening
- Coordinate applications of franchisees and provide them to suppliers.
- Processing of orders with suppliers and coordinating dates of delivery for the new store opening
- Arranging Connection of utilities for the site
- Communicating with franchisee on regular basis to ensure store opens on the required date
- Coordinated with Operations team in developing project plans for prioritized initiatives.
Road Support Assistant
Hairhouse Warehouse
11.2005 - 08.2006
- Worked with Operations Manager to resolve franchisee problems, improve operations and provide exceptional customer service.
- Liaised with Operations Manager to organize and perform quality standard training for new and existing staff.
- Organising training and change management processes to improve operations.
- Updating road support analysis documents and entering report scores into data document
- Customer service complaint, discussing it with the franchisee and customer to bring a resolution to the problem.
- Organise maintenance for stores when required and requested by the franchisee.
Business Development Assistant
Hairhouse Warehouse
02.2005 - 11.2005
- Assisting the Managing Director with all tasks requested
- Speed typing of emails
- Taking minutes in meetings
- Organising of meetings and confirmation
- Setting up a boardroom and making sure all documents and information is prepared for the meeting
- Taking phone calls and messages for the managing director and making sure he received them
- Assisting of reception and relieving lunch break
- Assisting the Managing Director on the new salon initiatives and implementing them with the Operations Manager in store.
- Visiting stores with the Managing Director and reviewing areas to improve
Education
VCE Certificate - Certificate
Our Lady Of Mercy College
Heidelberg, Victoria11 2004
Skills
- Organization
- Budgeting
- Customer service
- Skilled problem solver
- Friendly demeanor
- Goal-oriented
- Computer literate
- Strong work ethic
- Personable
- POS systems knowledge
- Merchandising
- Motivated team player
- Retail merchandising specialist
- Active listening skills
- Data entry
- People-oriented
- Staff training and development
Timeline
Merchandise Coordinator
Hairhouse Warehouse
11.2018 - 12.2019
Merchandise Assistant
Hairhouse Warehouse
05.2016 - 05.2017
Merchandise Anslyst
Hairhouse Warehouse
02.2009 - 12.2013
New Store Coordinator
Hairhouse Warehouse
08.2006 - 02.2009
Road Support Assistant
Hairhouse Warehouse
11.2005 - 08.2006
Business Development Assistant
Hairhouse Warehouse
02.2005 - 11.2005
VCE Certificate - Certificate
Our Lady Of Mercy College
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