Michelle Manning
Upper Orara,NSW
Overview
22
22
years of professional experience
Work History
Store Manager
Adairs
06.2022 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Supervised guests at front counter, answering questions regarding products.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Assistant Store Manager
Adairs
01.2019 - 06.2022
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Shop Assistant
Adairs
01.2002 - 01.2020
- Completed daily tasks accurately and on-time to support shop needs.
- Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
- Greeted customers entering store and offered assistance with requirements.
- Checked incoming orders and organized new stock.
Education
Diploma - Beauty Therapist
Southern Cross University
Coffs Harbour, NSW01.2013
Completed Year 10 -
Hunter Sports School
Gateshead, NSW12.1993
Skills
- Customer Service
- Merchandising
- Special Events
- Policy Development and Enforcement
- Culture Development
- Cash Management
- Policies and Procedures
- Employee Motivation
- Budget Controls
- Positive and Friendly
- Sales Professional
- Store Displays
- Staff Supervision
- Retail Merchandise Quality Standards
- Product and Service Sales
Timeline
Store Manager
Adairs
06.2022 - Current
Assistant Store Manager
Adairs
01.2019 - 06.2022
Shop Assistant
Adairs
01.2002 - 01.2020
Diploma - Beauty Therapist
Southern Cross University
Completed Year 10 -
Hunter Sports School
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