Michelle Marcucci
Summary
Competitive Sales Service Representative prioritizes organizational expansion objectives and customer service quality. Identifies and capitalizes on sales opportunities to generate lasting relationships with clients. Adept communicator of product and service utilities with adaptive messaging techniques. Goal-oriented Sales Service Representative equipped with strong customer relations and inventory management skills. Flexes with changing demands and unique customers' needs to deliver customized solutions and maximize company profit. Specializes in Actuator and Product Application sales. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
History of success coordinating and monitoring operations across various departments.
Highly committed with hardworking mentality to maintain quality of services and products.
Well known for creating positive workplace culture and high-performing team environment.
Proficiencies in inventory control, sales, customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation.
Determined and experienced in working in a challenging team environment to meet and exceed company goals.
Organised and dependable and successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hardworking and passionate with strong organisational skills . Ready to help team achieve company goals.
Overview
28
28
years of professional experience
Work History
After Sales Service Coordinator / Customer Support
LINAK Australia
09.2000 - Current
- Responsible for handling after sales enquiries, supporting Healthcare Service Partners and Sales Partners. Co ordinating all related case management processing requirements.
- Enhanced client satisfaction through prompt and attentive customer service, addressing inquiries and resolving issues.
- Effectively plan, co-ordinate, monitor and prioritise workflow for after sales enquiries, service repairs and warranty
- Increased repeat business with exceptional relationship management, building trust and rapport with clients.
- Assisting in setting priorities through the Warehouse.
- Maintaining and actively using the Customer Database (CRM) in accordance with our procedures including quotes, cases and recording relevant customer communication.
- Providing assistance to external and internal sales and SBU Managers to fulfil customers' needs.
- Processing sales orders, delivery confirmations, invoices and checking on progress of orders.
Customer Service Sales Representative
Automatic Access
08.1998 - 08.2000
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Door Knocking for Sales.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Scheduling Installers their jobs and ensuring their locations were logical.
- Trouble shooting with customers when they had issues.
Security / Fraud Officer
National Australia Bank
07.1995 - 06.1998
- Reduced fraudulent activities by implementing stringent security measures and monitoring potential risks.
- Enhanced fraud detection capabilities for improved customer protection through continuous data analysis.
- Investigated suspicious transactions, resulting in the timely identification and prevention of financial crimes.
- Developed comprehensive risk assessment processes to proactively identify potential threats and vulnerabilities.
- Close liaison with Business Bankers and Police in solving Fraud cases, both Credit Card and Merchant Fraud.
Education
Certificate IV in Metal Health
GenU Training
Hastings08.2022
Associate Diploma of Business (Marketing) - Marketing
Chisholm Institute
Moorabbin12.2000
Certificate IV in Business (Sales And Marketing)
Chisholm Institute
Moorabbin, VIC12.2000
Skills
- Emotional intelligence
- Effective multitasking
- Cross-functional coordination
- Time management
- Effective Communicator
- Sound decision making
- Able to follow procedures
- Sound Technical and Commercial Knowledge
- Experience in using ERP and CRM Systems
- Customer Support
Founder of Soul Mummas Kitchen on Instagram.
This is a hobby that enjoy in my spare time. I am passionate about living our best life and healthy well being in life. I believe that nutrition and keeping active play a huge part in our overall health, both physically and mentally.
My motto in life is "LIVE, LOVE, LAUGH"!
I am very focussed to stay fit, active and healthy, I love pump classes (lifting weights) and doing plenty of walking. I also enjoy hikes and walks in nature and along the beach.
Bike riding
I am an avid cycling enthusiast, who enjoys keeping fit and active.
Currently I am training for Ride for Relief, 2024.
We will ride 700kms over 6 days to raise awareness around mental health.
I enjoy road riding, mountain bike riding and gravel riding.
It is fun to spend time with like minded people who love the great outdoors, enjoy the beauty of nature and keeping fit.
Toastmasters
Have highly enjoyed being a member of Cranbourne Toast Masters from 2021 through to 2023.
There is so much to learn, such as building confidence, sharpen leadership abilities, improve improvisation and expand your network.
I intend to bring this back into my life in the near future.
Timeline
After Sales Service Coordinator / Customer Support
LINAK Australia
09.2000 - Current
Customer Service Sales Representative
Automatic Access
08.1998 - 08.2000
Security / Fraud Officer
National Australia Bank
07.1995 - 06.1998
Certificate IV in Metal Health
GenU Training
Associate Diploma of Business (Marketing) - Marketing
Chisholm Institute
Certificate IV in Business (Sales And Marketing)
Chisholm Institute
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