MICHELLE MATASI

• A strong planner and problem solver who readily adapts to change works independently and exceeds expectations
• Able to effectively offer a superior customer experience that promotes and increases sales demonstrated by my achievement of selling 50 helping hands in one shift (current charity promotion)
• The ability to work in a team and use self-initiative in the fast food environment
• This was recognized by my superiors and hence facilitated my promotion to undergoing shift manager training
• I quickly became a trusted manager known for a 'can-do' attitude, flexibility, and high-quality work
• Regularly commended for my quality coffees prompting my customer rapport and hence the regular daily coffee takers
• Earned citations for excellence in areas including achieving shift goals, support to other crew on shift, crew of the month award and preparing meals ensuring to emphasise on the detai
• Maintaining an OEPE of approximately 120% on most shifts when managing drive-thru
• Always being a reliable coworker constantly picking up shifts and having a clean track record of maintaining professionally
• Identified a hygiene issue for all Mcdonalds kiosks during a school biology assignment and was able to launch an intensive cleaning protocol to alleviate the issue for my store.
• Earnt manager of the month twice

Certificates Gained Through Management

Advancing your leadership - dates: 17/01-19/01

Leadership Transition (2/2) - 19/12

Leadership Transition (1/2) - 04/09

• Nationally recognized certification which provided transferable roles for any profession.
• Excelled in all my course work receiving a high marks for all assessments.
• Handled multifaceted clerical tasks (manual handling, data entry, filing, record management) as a student within both certifications.