Michelle Matthews

• Increased efficiency by streamlining coordination processes and implementing new organisational systems, such as MAC Pro online - MAC Pro App - training Artists in stores.
• Managed project & event timelines for successful completion, ensuring milestones were met and deadlines were adhered to and sales KPIs met.
• Improved team productivity with regular communication and progress updates, fostering a collaborative work environment with Makeup Schools - TV - Theatre.
• Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes with artistry & services.

• Skilled at working independently and collaboratively in a team environment in film, tv production, editorial, & theatre.
• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments such as fashion shows, photo shoots, weddings, film premiers.
• Managed time efficiently in order to complete all tasks within deadlines.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Excellent communication skills, both verbal and written.
• Passionate about learning and committed to continual improvement, such as continued makeup training.
• Organized and detail-oriented with a strong work ethic.

• Increased team productivity by implementing streamlined processes and effective communication strategies.
• Artistry training, certifications to maintain a strong team, customer satisfaction leading to solid KPI’s meet.
• Achieved departmental goals by developing and executing strategic plans and performance metrics.
• Reduced operational costs through comprehensive process improvement initiatives and resource management.
• Created store M.A.C x David Jones events & to teach customers makeup skills - made sure the team were equipped to work together on bookings and execution.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Worked with National M.A.C teams for backstage events.

I was invited as a part of a panel to judge the work of makeup artists competing for awards in editorial makeup - wedding makeup - special effects & creative body painting.

• Improved salon efficiency by streamlining appointment scheduling and client management processes.
• Enhanced customer satisfaction with prompt and courteous service at the front desk.
• Managed inventory levels for salon products, ensuring adequate stock to meet client needs.
• Coordinated staff schedules, optimizing team productivity and minimizing labor costs.
• Trained new employees in salon procedures, contributing to a cohesive and efficient team environment.
• Assisted stylists with client consultations, ensuring a clear understanding of desired services and outcomes.
• Maintained accurate financial records, facilitating smooth daily operations and timely reporting.
• Collaborated with management to develop promotional events geared towards increasing community engagement and attracting new clientele.
• Resolved client concerns professionally and promptly, fostering positive relationships and repeat business.
• Ensured cleanliness of the salon by overseeing regular maintenance tasks and adhering to hygienic practices.
• Facilitated smooth transitions between appointments by coordinating stylist availability and managing wait times effectively.
• Managed payroll processing accurately and efficiently for all salon personnel.

• Improved salon efficiency by streamlining appointment scheduling and client management processes.
• Enhanced customer satisfaction with prompt and courteous service at the front desk.
• Managed inventory levels for salon products, ensuring adequate stock to meet client needs.
• Coordinated staff schedules, optimizing team productivity and minimizing labor costs.
• Trained new employees in salon procedures, contributing to a cohesive and efficient team environment.
• Maintained accurate financial records, facilitating smooth daily operations and timely reporting.
• Collaborated with management to develop promotional events geared towards increasing community engagement and attracting new clientele.

• Enhanced client satisfaction by providing personalised styling advice and makeup recommendations.
• Kept to a tight timeline- 4 studios were booked on the hour every hour till midnight- it was important to work as a team and manage time and any setbacks.
• Boosted sales through effective upselling of complementary photo packages and accessories.
• Developed strong relationships with clients, leading to increased repeat business and referrals.
• Maintained up-to-date knowledge of fashion trends and industry news, ensuring relevant styling suggestions for clients.
• Collaborated with fellow stylists to create visually appealing store displays that attracted customers and showcased merchandise effectively.
• Assisted in inventory management, keeping track of stock levels and placing orders as needed.
• Provided excellent customer service by attentively listening to client needs and addressing concerns promptly.
• Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
• Organized successful in-store events to promote new product lines and engage potential clients.
• Conducted wardrobe consultations, identifying gaps in clients'' existing collections and suggesting appropriate additions.

• Enhanced client satisfaction by providing personalised hair & makeup advice and recommendations.
• Boosted sales through effective upselling of services & event attendance.
• Developed strong relationships with clients, leading to increased repeat business and referrals.
• Maintained up-to-date knowledge of fashion trends and industry news, ensuring relevant styling suggestions for clients.
• Collaborated with fellow stylists to create visually appealing displays that attracted customers and showcased photo packages effectively.
• Assisted in inventory management, keeping track of stock levels and placing orders as needed.
• Provided excellent customer service by attentively listening to client needs and addressing concerns promptly.
• Organised successful fashion shows to promote and engage potential clients.