Michelle Matthews
Brisbane
Summary
Dynamic Console Operator at Chevron Caltex Australia with a proven track record in performance optimization and customer service. Strong focus on team collaboration and achieving results through the running of specific daily tasks. Skilled in stock ordering, data processing and conflict resolution, Reliable and flexible, adapting to changing needs while ensuring a safe and compliant environment.
Overview
23
23
years of professional experience
Work History
Console Operator
Chevron Caltex Australia
07.2009 - Current
- General cleaning while adhering to safety protocols and guidelines
- Ordering of shop stock
- Putting away deliveries
- Invoicing deliveries and submitting claim requests for any delivery discrepancies
- Set up promotional displays and equipment for special events and activities
- Assisted in maintaining accurate logs of onsite activities and systems/protocols used
- Demonstrated adaptability by quickly learning new systems as they were introduced into the work environment.
- Learned safety protocols and procedures for operating console machinery safely.
- Developed strong working relationships with colleagues across departments, fostering collaboration and open communication channels for improved problem solving.
- Maintained a safe working environment by adhering to established health and safety protocols during console operations.
- Assisted in training new employees, sharing best practices for successful console operation, and promoting a team-oriented work culture.
- Facilitated seamless transitions between shifts by providing thorough handover notes detailing any outstanding tasks or ongoing issues requiring attention.
- Acted as a reliable point of contact for external partners, addressing queries and providing information on console operations as needed.
- Maintained detailed documentation of all console-related activities, ensuring accurate record-keeping and facilitating efficient knowledge transfer among team members.
- Generated reports covering details about data, system operation, and error monitoring.
- Followed work orders precisely to identify equipment needed, materials required and sequences to correctly completing assignments.
- Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
Bar and Gaming Attendant
Bonny View Tavern
01.2004 - 02.2007
- Monitored gaming machines to ensure proper functionality and customer satisfaction.
- Assisted patrons with gameplay inquiries and provided technical support when needed.
- Enforced gaming regulations to maintain a safe and compliant environment for customers.
- Trained new staff on operational procedures and customer service best practices.
- Managed cash handling procedures, ensuring accuracy during transactions and reporting discrepancies promptly.
- Performed cash handling duties, provided change and balanced money at end of shift.
- Reported concerns, broken machines, and out-of-order games to supervisor.
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean gaming area.
- Welcomed and greeted customers, answered questions, and provided excellent customer service to contribute to memory-making experience.
- Upheld strict compliance with all gaming laws, regulations, and company policies to maintain a professional and ethical gaming environment.
- Responded promptly to machine malfunctions, minimizing downtime and maximizing gameplay opportunities for customers.
- Collaborated with security personnel to maintain a safe and secure environment for guests and staff members.
- Delivered excellent customer service by addressing player inquiries and resolving issues in a timely manner.
- Set up promotional displays and equipment for special events and activities.
- Built and established positive relationships with patrons, team members and supervisors.
- Enhanced customer experience by maintaining clean and organized gaming floor.
Food and Beverage Attendant
Suncorp Stadium
01.2003 - 12.2003
- Delivered exceptional customer service by efficiently managing food and beverage orders.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Greeted and seated guests to provide friendly and welcoming experience.
- Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
- Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Resolved customer complaints promptly and professionally, turning potentially negative experiences into positive ones.
- Adhered to food safety guidelines consistently, maintaining a safe and sanitary working environment at all times.
- Maintained stock levels of cups, lids, straws, and condiments throughout shift.
- Provided guests with information about menu items, specials and promotions to provide quality service.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Arranged tables and chairs for special occasions and events.
- Processed payments for orders and provided customers with change.
Education
No Degree - Certificate III in Hospitality
TAFE Queensland Bracken Ridge Campus
Brisbane, QLD12-2002
High School Diploma -
Banyo State High School
Brisbane, QLD12-2001
Skills
- Performance optimization
- Data processing
- Stock Ordering
- Incident response
- Communication
- Conflict resolution
- Customer service
- Decision-making
- Team collaboration
- General Cleaning
- Promotional setups and displays
- Multitasking and organization
- Data entry
- Time management
- Attention to detail
- Work Planning and Prioritization
- Organizing and categorizing
- Computer operations management
Timeline
Console Operator
Chevron Caltex Australia
07.2009 - Current
Bar and Gaming Attendant
Bonny View Tavern
01.2004 - 02.2007
Food and Beverage Attendant
Suncorp Stadium
01.2003 - 12.2003
No Degree - Certificate III in Hospitality
TAFE Queensland Bracken Ridge Campus
High School Diploma -
Banyo State High School