Summary
Overview
Work History
Education
Skills
Interests
Affiliations
References
Timeline
Generic

Michelle Maveratsou- Hatzinikolaou

Melbourne,VIC

Summary

Dynamic educator and leader with extensive experience in transforming the vocational education sector. Expertise encompasses quality and compliance auditing, operations management, and curriculum development guided by a deep understanding of ASQA, TESQA, CRICOS, and relevant funding regulations. Skilled in fostering collaboration to implement strategic initiatives that enhance educational outcomes while ensuring compliance across diverse environments. Aiming to leverage this multifaceted skill set to drive excellence in an RTO-focused role.

Overview

12
12
years of professional experience

Work History

Compliance Manager

Nova Institute
MELBOURNE, VIC
10.2023 - Current
  • Coordinated physical arrangements for educational initiatives.
  • Conducted training sessions to familiarize staff with updated policies.
  • Effectively trained instructors and supervisors on techniques for managing employees.
  • Monitored training costs to maintain training budget.
  • Ensured compliance with state, federal, and local regulations related to education standards and requirements.
  • Mentored team members to succeed and advance within department and company.
  • Developed and implemented educational programs for the organization.
  • Worked closely with education staff to manage production and delivery of educational programs.
  • Analyzed data from program evaluation activities to identify areas needing improvement or modification.
  • Evaluated existing processes for compliance with established rules and regulations.
  • Created and managed training classes to educate new hires and existing employees about compliance concerns.
  • Developed and implemented effective compliance policies and procedures.
  • Designed systems to track compliance performance metrics across the organization.
  • Verified compliance for deliverables according to contract requirements.
  • Participated in industry forums and conferences related to compliance topics.
  • Developed risk assessments to evaluate potential impact of new initiatives or processes.
  • Executed successful compliance monitoring and risk assessment programs.
  • Built and strengthened relationships with regulatory representatives, vendors and company customers.
  • Oversaw full audit lifecycle according to organizational protocol, generating progress and closing reports for leadership and clients.
  • Cross-trained employees, enabling completion of priority tasks during personnel absences.
  • Identified processes and policy gaps and devised solutions for and requirements.
  • Served as a primary contact with regulators during external audit reviews.

Quality & Compliance Manager

Leadership Management Australia
05.2023 - 09.2023
  • Regulatory Adherence: Ensuring full compliance with all national and regional regulations governing vocational education and training
  • Quality Assurance: Overseeing the maintenance and enhancement of the quality of training programs and services
  • Compliance Audits: Conducting thorough compliance audits to validate alignment with regulatory requirements
  • Policy Development: Developing and implementing policies and procedures to ensure compliance and best practice

RTO Advisory Consultant

AnkCorp
10.2021 - 04.2023
  • I joined AnkCorp as a contractor with a specific mission: to fortify their RTO consulting arm
  • Although my tenure was relatively short, I made significant strides in bolstering the sales side of the business, rapidly securing new RTO consulting projects that generated revenue exceeding $100,000
  • Website Enhancement: I played a central role in revamping the Advisory Division's website, orchestrating the development and design of all its content
  • This transformation ensured that our services and expertise were effectively communicated to our audience
  • Marketing Materials: I spearheaded the creation of comprehensive marketing materials that artfully highlighted the value and capabilities of the Advisory Division
  • These materials significantly elevated our visibility and fostered greater client engagement
  • RTO Expansion: I successfully managed the setup of four new RTOs, encompassing both domestic and CRICOS operations
  • This expansion not only broadened AnkCorp portfolio but also played a pivotal role in contributing to the company's overall growth

General Manager Education and Compliance

AUSTSWIM
03.2019 - 09.2021
  • As the General Manager of Education and Compliance, I held a multifaceted role that encompassed several crucial responsibilities and achievements:
  • Educational Leadership and Quality Assurance: oversaw both the Student Support Services team and the Quality team, ensuring the seamless delivery of educational services while maintaining high-quality standards
  • Operations Management: oversee day-to-day operations, setting and monitoring weekly performance goals, both for the team and myself
  • Talent acquisition, onboarding, and training are vital aspects of my role in building a high-performing team that aligns with our objectives
  • I diligently manage project timelines to ensure timely task completion and goal achievement
  • QMS Redevelopment: Recognising non-compliance issues in our RTO practices, I initiated a comprehensive redevelopment of the Quality Management System (QMS) to rectify these deficiencies
  • This effort involved implementing vital changes throughout the organization
  • HR and Student Support Services Management: I wore multiple hats, serving as both the HR Manager and the Student Support Services Manager, ensuring effective workforce management and providing essential support to our students
  • Curriculum Development: I led the redevelopment of the water and safety skills sets under the Sport and Recreation Training Package, enhancing the curriculum's relevance and effectiveness
  • Team Leadership: Managing a substantial team of 25 members, I fostered a collaborative and high-performing environment that contributed to our overall success
  • Strategic Leadership: As part of the leadership team, I played a significant role during two CEO appointments, providing continuity and guidance through periods of change and transition
  • I actively contributed to the development of a new strategic plan that aimed to reimagine Austswim and position it for future growth and success
  • Industry Representation: I represented Austswim at various industry events and conferences, fostering relationships and partnerships within the industry
  • ISO/IEC 17024 Conformity Assessment: I was accountable for and employ diligent oversight to ensure the completion of crucial deliverables essential for upholding ISO/IEC 17024 standards, particularly in the domain of Conformity Assessment, with a specific focus on individual certification
  • My efforts resulted in the successful attainment of recertification as an ISO Accredited provider through a comprehensive 3-day ISO audit
  • Additionally, I have actively championed the significance and relevance of ISO 17024 among industry stakeholders, government bodies, and the public, emphasising its pivotal role in driving quality within the AUSTSWIM License

General Manager of Operations

Australian Study Link Institute
03.2019 - 09.2021
  • In my role as General Manager of Operations at Australian Study Link Institute I was entrusted with a wide range of responsibilities and achieved significant milestones:
  • Leadership and Support: Provided strong leadership and support to a team of key personnel, fostering a collaborative and productive working environment
  • Operational Strategy Implementation: Successfully implemented operational strategies and systems that optimized efficiency and effectiveness
  • Stakeholder Engagement: Actively represented the organization in selected stakeholder forums, leading my team in collaborative efforts that promoted best practices, organizational efficiency, continuous improvement, and change management
  • Operational Restructuring: Initiated a comprehensive operational restructuring, including the creation of new position descriptions and roles
  • Recruitment Management: Oversaw the recruitment process for all team members, ensuring the selection of top talent
  • Management Team Development: Formed and nurtured a proficient management team responsible for various facets of the business
  • Compliance Oversight: Monitored the RTO's compliance with the VET Quality Framework and the ESOS National Code, ensuring adherence to regulatory standards
  • Course Reviews and Assessment Validation: Planned, scheduled, and either conducted or supervised course reviews and assessment validations
  • Policy and Procedure Enhancement: Undertook the cataloging, development, auditing, and implementation of new policies and procedures, ensuring regulatory compliance
  • Day-to-Day Operations: Managed day-to-day operations and provided effective leadership for the RTO
  • Key Achievements: Conducted a comprehensive review and analysis of all existing business practices, policies, and procedures, which led to the successful re-registration of the RTO for a 7-year period within a year of my appointment, following three years of unsuccessful registration audits
  • Transformed the RTO from being a repeat offender of non-compliance into a fully compliant organization
  • Implemented the effective utilization of their SMS (VETtrack) system, responsible for maintaining records and events for over 500 students, including launching the trainer and student portal and Vet enrol
  • Successfully recruited and assembled a new, high-performing team to support the organization's operations

General Manager, Founder, Owner

Complete RTO Solutions
01.2013 - 12.2018
  • As the founder and proprietor of Complete RTO Solutions, my journey in the industry revealed a significant gap in the support provided to Registered Training Organisations (RTOs)
  • I recognised the need for a more holistic approach – one that goes beyond the conventional auditor's role of merely evaluating and scrutinising RTOs
  • My vision was to be more than just an auditor or a consultant; I aimed to serve as an educator, coach, and steadfast support for RTOs
  • My mission was not to intimidate RTOs but to empower them with knowledge and guidance
  • I believed in equipping RTO staff with the tools and understanding required to establish and sustain a successful RTO for the long term
  • My expertise lay in offering a wide spectrum of services tailored to the unique requirements of RTOs within Australia's Vocational Education and Training Sector
  • These services included comprehensive assistance in RTO setup, meticulous attention to compliance, conducting internal audits, and providing ongoing compliance support
  • The goal was to ensure that RTOs seamlessly aligned with diverse regulatory frameworks, including but not limited to ASQA Standards, ESOS National Code, AQTF 2010, VRQA, state funding compliance and applications, and the establishment of effective RTO policies, procedures, documents, and templates
  • In essence, my role at Complete RTO Solutions was driven by a deep commitment to education, empowerment, and the long-term success of RTOs, enabling them to confidently navigate the intricacies of compliance and regulatory requirements without the fear or uncertainty that often accompanied audits
  • As a comprehensive RTO consultant, I offered a one-stop solution for Registered Training Organisations’ (RTO) needs
  • With a wealth of experience and expertise, I specialised in guiding organisations’ through various aspects of the RTO landscape: New RTO Applications, Extension to Scope Applications, Internal Audit Reviews, Trainer and Assessor Recruitment, Policy, Procedures, Forms, and Templates, Training and Assessment Practices, Student Management, Compliance and Quality Assurance, Marketing, Validation, and Moderation, Training and Assessment Strategies, Instructional Design, Professional Development, Change Management, Strategic and Business Plans, Financial Viability Risk Assessments (FVRA)

Education

BSB80120 Graduate Diploma of Management (Learning) -

Nova Institute
Melbourne
12-2024

Master of Business Administration -

01.2018

TAE50111 Diploma of Vocational Education and Training -

01.2016

BSB42515 Certificate IV in Small Business Management -

01.2015

TAE40110 Certificate IV in Training & Assessment - including TAELLN unit

01.2012

CHC42008 Certificate IV in Employment Services -

01.2009

BSB51407 Diploma of Project Management -

01.2007

Bachelor -

Psychology
01.2002

Skills

  • Leadership
  • Visionary
  • Strategic Thinking
  • Decision making
  • Mentorship
  • Communication
  • Empathy and Understanding
  • Analytical Problem-Solving
  • Adaptability
  • Stakeholder Engagement
  • Performance-Focused
  • Ongoing Education
  • Integrity
  • Collaboration
  • Financial Acumen
  • Resourcefulness
  • Effective Conflict Management
  • Skilled in Workflow Optimization
  • Student-Cantered Approach
  • Strategic Networking
  • Project management
  • Regulatory compliance
  • Policy development
  • Quality assurance
  • Audit coordination
  • Stakeholder engagement
  • Team leadership
  • Instructional design
  • Effective communication
  • Analytical thinking
  • Legislative monitoring
  • Internal auditing
  • Audit support
  • Process development
  • Investigative skills
  • Compliance initiatives
  • Documentation review
  • Training development
  • Process management
  • Training and education
  • Staff training
  • SOP writing
  • Compliance documentation
  • Risk assessment
  • Ethics management
  • Conducting investigations
  • Regulatory examinations
  • Quality management processes
  • Audits management
  • Regulatory standards
  • Legal research
  • Compliance monitoring
  • Corporate governance
  • Policy revision
  • Document analysis
  • Regulatory compliance oversight
  • System development
  • Training delivery
  • Risk analysis
  • Risk assessments
  • Document control program
  • Regulatory documentation
  • Internal audits
  • Compliance reporting

Interests

  • Reading
  • Dancing
  • Family
  • Cooking
  • Swimming

Affiliations

  • Team Manager- 2023-current Meadow Heights Junior Soccer Club
  • Team Manager - Junior Football Club -Glen Waverley Rovers 2016-2022
  • Team Manager -Melbourne Eastern Basketball Association 2006-2008
  • Volunteer =- Rowville Community Centre 2012-2015- Running workshops- Seniors Understanding Centerlink-Understanding Super- Using Social Media to communicate with Family, grandkids -internet banking, online shoping safety
  • 2006-2009- Auskick Coordinator Waverly Park

References

References available upon request.

Timeline

Compliance Manager

Nova Institute
10.2023 - Current

Quality & Compliance Manager

Leadership Management Australia
05.2023 - 09.2023

RTO Advisory Consultant

AnkCorp
10.2021 - 04.2023

General Manager Education and Compliance

AUSTSWIM
03.2019 - 09.2021

General Manager of Operations

Australian Study Link Institute
03.2019 - 09.2021

General Manager, Founder, Owner

Complete RTO Solutions
01.2013 - 12.2018

BSB80120 Graduate Diploma of Management (Learning) -

Nova Institute

Master of Business Administration -

TAE50111 Diploma of Vocational Education and Training -

BSB42515 Certificate IV in Small Business Management -

TAE40110 Certificate IV in Training & Assessment - including TAELLN unit

CHC42008 Certificate IV in Employment Services -

BSB51407 Diploma of Project Management -

Bachelor -

Psychology

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Michelle Maveratsou- Hatzinikolaou