Michelle McQuaid
Executive Assistant 0406 662 510
Rouse Hill,NSW
Summary
A highly experienced executive assistant, responsible for supporting the varied and complex needs of high profile senior executives in Australia's largest FMCG companies. Independent and resourceful, with both the initiative and the ability to solve problems and resolve difficult situations Excellent communication and partnering skills, which provide the capacity to influence timely outcomes. A reputation for building high quality and trusting relationships both internally and externally, including cross-functional relationships. A reputation for being able to adapt to changing circumstances, often in high-pressure situations. Ability and willingness to learn, allowing me to form a greater understanding of my stakeholder's context to provide better and more autonomous support. A true team player who relishes the ability to interact with many people over the course of a day.
Overview
13
13
years of professional experience
Work History
Assistant to the General Manager BIG W X
Woolworths BIG W
Norwest, NSW
09.2017 - Current
- Extensive diary and time management.
- Organised and coordinated conferences and monthly meetings.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Screened calls and emails and initiated actions
- Developed and maintained automated alert system for upcoming deadlines on incoming requests and events.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning.
- Worked with senior management to initiate new projects and assist in various processes.
- Streamlined operations and prioritised tasks, allowing senior staff to increase productivity.
- Created expense reports, budgets and filing systems for the management team.
- Processed travel expenses and reimbursements for the executive team and senior management group.
- Onboarded new staff members correct procedures ways of working]
Executive Assistant, Marketing and Loyalty
Woolworths Supermarket
Norwest, NSW
03.2013 - 08.2017
- Extensive time and Diary Management and adhering to strict timetables and operating rhythms for General Manager of Marketing and General Manager of Loyalty.
- Responded to emails and other correspondence to facilitate. communication and enhance business processes within Marketing and Loyalty teams.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning and organised materials for each meeting, arranged spaces and took detailed notes for later dissemination to key stakeholders.
- Processed travel expenses and reimbursements for the executive team.
- Created expense reports, budgets and filing systems.
- Screened calls and emails and initiated actions.
- Volunteered to help with special projects of varying degrees of complexity.
- Onboarding of new staff in correct procedures.
Executive Assistant to the Director of Commercial
Woolworths BIG W
Norwest, NSW
08.2009 - 03.2013
- Extensive time and Diary Management for Director of Commercial.
- Liaising with suppliers and external partners.
- Organising large events such as supplier conferences and internal Commercial conferences.
- Working closely with Heads of Commercial daily.
- Actively listened to customers, handled concerns quickly and escalated major issues.
- Maintain reporting systems for the commercial team at BIG W.
- Expense reconciliation and reporting for Senior Leadership Team.
- Extensive Travel for Director of Commercial interstate and overseas for sourcing and buying trips. Also working to align Heads of Commercial for each Buying trip.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity such as using systems for buying teams - SAP and others.
- Maintained energy and enthusiasm in a fast-paced environment.
Education
CORPORATE SUCCESS PROGRAMME - Etiquette
June Dally Watkins Etiquette School
Sydney, NSW01.2006
Certificate II - Advertising
Northern Sydney Institute
Sydney, NSW01.1997
Advanced Course - Advanced Secretarial Course
Career Business Colledge
Sydney01.1995
High School Diploma -
Mcarthur Girls High School`
Sydney12.1994
Skills
- Executive Schedule Management and Time Management
- Verbal and Written Communication
- Correspondence, Memos, Agendas, Deck preparation
- Critical Thinking and Decision Making
- Problem Solving
- Detail-Oriented
- Conflict Resolution
- Expenditures Oversight
- Retail administration, Merchandising and Supplier Management
- Microsoft Office
- Google Office
- Successfactors
- Ariba iBuy Procurement and Supply Chain System
- Expense 8
- Miro, Zoom platforms for virtual / Hybrid working
Websites
Additional Information
Roles before 2012:
Merchandise Assistant - BIG W in Mens Footwear then Kids Footwear
Buying Administration Assistant within Woolworths Supermarkets - Bakery Division
Re -Buyer woking alongside the Woolworths Supermarket buying team in the replenishment division
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill
Timeline
Assistant to the General Manager BIG W X
Woolworths BIG W
09.2017 - Current
Executive Assistant, Marketing and Loyalty
Woolworths Supermarket
03.2013 - 08.2017
Executive Assistant to the Director of Commercial
Woolworths BIG W
08.2009 - 03.2013
CORPORATE SUCCESS PROGRAMME - Etiquette
June Dally Watkins Etiquette School
Certificate II - Advertising
Northern Sydney Institute
Advanced Course - Advanced Secretarial Course
Career Business Colledge
High School Diploma -
Mcarthur Girls High School`
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