Michelle Medeiros Da Silva
Dulwich Hill,Nova Gales do Sul
Summary
Skilled at collaborating to team success in high-volume settings and specializing in the movement and tracking of retail merchandise. Adept at restocking sales floor racks, shelves and bins, assisting customers and using knowledge and abilities to solve problems with minimal oversight.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Store Person
Action work force - DHL
Mascot , NSW
10.2022 - Current
- Received and distributed goods in accordance with established procedures.
- Maintained accurate records of stock levels, deliveries and orders.
- Checked incoming shipments for accuracy and damages.
- Packed items for shipment according to customer requirements.
- Operated forklifts and other material handling equipment safely and effectively.
Customer Service Representative
Sydney University Aquatic Center
Sydney, NSW
10.2019 - 08.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Team Leader
Lovely
Sydney, Nsw
01.2018 - 05.2020
- Developed strategies for problem solving and conflict resolution among team members.
- Collaborated with other departments to ensure alignment of goals across teams.
- Ensured compliance with all safety regulations in the workplace.
Junior Retail Assistant
Bunnings
Sydney, Nsw
08.2014 - 12.2017
- Assisted customers with product selection and purchase decisions.
- Inventoried merchandise and restocked shelves as needed.
- Performed cashier duties such as processing payments and returns.
- Operated store equipment including POS systems, scanners, and printers.
Education
Master of Science - Sports Science
University of Technology Sydney
Ultimo09-2022
Skills
- Stock control
- Packing shipments
- Barcode scanning
- Loading and unloading
- Stock Rotation
- Driving forklifts
- Receiving goods
- Logistics support
Certification
- First aid and Cpr course
- Police check
- Children work check (WWCC)
Languages
English
Full Professional
Spanish
Native/ Bilingual
Portuguese
Native/ Bilingual
italian
Full Professional
catalan
Native/ Bilingual
References
References available upon request.
Timeline
Store Person
Action work force - DHL
10.2022 - Current
Customer Service Representative
Sydney University Aquatic Center
10.2019 - 08.2022
Team Leader
Lovely
01.2018 - 05.2020
Junior Retail Assistant
Bunnings
08.2014 - 12.2017
- First aid and Cpr course
- Police check
- Children work check (WWCC)
Master of Science - Sports Science
University of Technology Sydney
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