Michelle Medley
DUBBO
Summary
Diligent Senior Administration Officer with Dubbo Regional Council, recognized for enhancing operational efficiency through process improvements and effective communication. Skilled in Microsoft Office and mentoring, I foster collaborative relationships and lead training initiatives, significantly contributing to team success and stakeholder engagement. Demonstrated organisational and leadership skills to enhance team efficiency and productivity. Committed to excellence with a strong work ethic.
Overview
20
20
years of professional experience
Work History
Senior Administration Officer
Dubbo Regional Council
06.2019 - Current
- Provided executive support to the Development and Environment Division by preparing meeting Agendas and Minutes, managing schedules, arranging travel accommodations and approving timesheets.
- Provided general administrative tasks such as creating journals, invoicing, requisitions, booking of inspections, mail merges, template creation and refund requests.
- Developed and maintained productive relationships with internal and external stakeholders to support efficiency.
- Prepared regular reports including Long Service Levy Returns, PlanFirst, Council and Committee Meeting Reports for Executive Staff.
- Provided continuous procedural and process review including staff training.
- Organised Division wide fundraisers and celebrations.
- Assisted in the recruitment process by reviewing resumes, conducting interviews and providing recommendations for hiring decisions.
Applications Officer
Dubbo Regional Council
09.2017 - 06.2019
- Provided accurate data entry and update of all planning applications (Development Applications, Construction Certificates, Subdivision Certificates, Complying Development Certificates) together with all associated administration support including letter writing, filing, mail merges and inspection booking.
- Creation and distribution of Development Unit Agendas and Minutes.
- Mentored junior staff members, helping them develop their skills and advance in their careers.
- Provided support to Executive Officer when required.
- Enhanced communication between team members by organizing regular meetings and encouraging open discussion.
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
- Maintained database systems (NSW Planning Portal, HP Manager and Authority) to track and analyse operational data.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Devised and implemented processes and procedures to streamline operations (NSW Planning Portal).
Systems Support Officer
Dubbo Regional Council
03.2005 - 09.2017
- All duties listed above for Applications Officer but this position was a job-share arrangement.
- Additionally I was responsible for organisation of monthly Immunisation Clinics comprising all associated administration duties, reporting to Perth Immunisation Register, customer enquiries, liaising with Community Health and ordering of supplies.
Education
Certificate IV - Leadership And Management
TAFE NSW
NSW01-2024
Certificate of Administration - Business Administration
Williams Business College
Brookvale, NSW01-1994
Skills
- Advanced computer literacy - Microsoft Office (Word, Excel, Outlook)
- Proficient use of HP Records Manager and Authority
- Organizational and collaborative leadership
- Effective meeting facilitation
- Exemplary work ethic
- Training and mentoring
- Process improvements
- Problem-solving
- Time management
- Critical thinking
- Effective communication
Professional Development and Education
- Code of Conduct
- Report Writing
- Anti-Bullying and Harassment
- Writing Skills for Work
- Springboard Women's Development Program
- Personal Assistant Conference
- Various training in Authority, Geocortex and NSW Planning Portal updates
Licence
- Class C NSW Driver's Licence - 37818B
Timeline
Senior Administration Officer
Dubbo Regional Council
06.2019 - Current
Applications Officer
Dubbo Regional Council
09.2017 - 06.2019
Systems Support Officer
Dubbo Regional Council
03.2005 - 09.2017
Certificate IV - Leadership And Management
TAFE NSW
Certificate of Administration - Business Administration
Williams Business College
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