Michell Mendoza

Greet and seat guests in the dining area in a timely and efficient manner.

Manage reservations using computerized systems and coordinate with kitchen and wait staff to ensure smooth dining experience.

Utilize software to track guest preferences and maintain customer profiles for personalized service.

Handle point-of-sale (POS) systems for order management, bill processing, and payment reconciliation.

Provide guests with information about the menu and any daily specials.

Handle guest concerns and ensure satisfaction.

Assist in overseeing cleanliness and organization of the restaurant.

Prepare daily reports related to guest seating, reservations, and dining trends using restaurant management software.

Daily maintenance of USPH (United States Public Health) standards to ensure compliance with sanitation and hygiene regulations.

Implement best practices learned from the Master of Excellence Course to enhance service quality and guest experience.

Provided excellent customer service by preparing and serving snacks in the café and bar areas.

Set up and maintained buffet lines, ensuring the presentation of food items met company and guest expectations.

Regularly replenished food items and supplies to ensure availability during service hours.

Monitored food temperatures and conditions to comply with food safety guidelines.

Ensured the cleanliness and organization of the serving area, keeping it neat and well-stocked.

Maintained USPH (United States Public Health) standards by following strict sanitation procedures, cleaning schedules, and food handling guidelines to ensure compliance with health regulations.

Collaborated with kitchen staff to ensure smooth service and resolve any guest requests or issues promptly.

• Provided courteous, friendly service while multitasking in fast-paced environment.
• Greeted guests warmly to foster welcoming environment.
• Maintained a clean and organized dining area for an enjoyable guest experience.
• Remained focused, calm and professional during peak rush hours.
• Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in positive feedback from customers.
• Checked on guests throughout meal to attend to needs and provide great service.
• Managed high-volume order requests during peak hours while maintaining accurate order fulfillment and prompt service.
• Promoted a safe dining environment by adhering to strict food handling guidelines and maintaining cleanliness standards throughout the establishment.
• Adhered to health and safety standards while handling food and beverages.