Michelle Modini
Raceview,QLD
Summary
Dependable Acting Blue Care Liaison with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Acting Blue Care Liaison
Blue Care
Ipswich, QLD
09.2023 - Current
- Reviewing clients dated notes
- Emails, checking for new admissions
- Follow up phone calls
- Liaising with clients and families with any concerns
- Reviewing care plans
- Booking in reviews and admissions
- Coaching staff on reviews and admissions
- Coaching staff on appropriate procedures
- Mentoring staff- Providing education training and support
- Assisting neighbourhood leader
- Entering riskmans/following up
- Client follow up assistance and paperwork
- Supporting staff in their role within the community
- Referrals for nursing, allied health
- Orientation of new staff
- Liaising with outside providers,eg: TCP funding
- Productivity/ Deepdive
- MVT/ WTS dashboard
- KPI tracker- monitoring
Senior Care Worker /Personal Care Worker
Blue Care
Ipswich, QLD
04.2023 - 09.2023
- Contacting clients regarding in home assessments
- Personalised care plans
- Admissions with CHSP/ QCSS funding
- Referrals for nursing/ Allied health
- Orientation of new staff members
- Supporting staff in their role within the community
- Client follow up assistance and paperwork and liaise with outside providers
- Provided daily care and companionship to elderly clients in their homes.
- Conducted home safety assessments, identified risks and implemented appropriate strategies.
- Assisted with personal hygiene tasks such as bathing, dressing, grooming and toileting, medications assistance, shopping, outings,doctors appointments.
- Administration relief.
- Fleet cars- managing servicing, tyres ect
Administration Officer
RSL Home Care
Ipswich, QLD
2010 - 2011
- Developed and implemented effective office procedures to ensure smooth running of the organisation.
- Answered incoming telephone calls and responded to customer enquiries promptly and courteously.
- Organised team building activities for employees across various departments.
- Provided assistance with organising corporate events such as training seminars or trade shows.
- Set appointments and managed meeting schedule.
- Assisted with scheduling and rostering of clients and employees
- Creating in home care plans to ensure the clients remain independent in their own home.
Team Leader/Personal Care Worker
Blue Care
Ipswich, QLD
2006 - 2010
- Maintained a positive work environment that promoted collaboration between team members.
- Ensured compliance with all safety regulations in the workplace.
- Rostering and scheduling for the lifestyle team of about 20 employees to ensure their day ran smoothly and efficiently.
- Assist with in home personal care and daily assistance
Education
Certificate III - Aged Care
Wagga Wagga Tafe
Wagga Wagga, NSW2004
High School Diploma -
Blackwater State High School
Blackwater, QLD1987
Skills
- Reporting
- Policies and Procedures Implementation
- Verbal and Written Communication
- Activity Planning
- Home Visits
- Communication Improvements
Certification
- First Aid Certificate
- CPR
- Blue Card
- Yellow Card
- Manual Car License
Timeline
Acting Blue Care Liaison
Blue Care
09.2023 - Current
Senior Care Worker /Personal Care Worker
Blue Care
04.2023 - 09.2023
Administration Officer
RSL Home Care
2010 - 2011
Team Leader/Personal Care Worker
Blue Care
2006 - 2010
Certificate III - Aged Care
Wagga Wagga Tafe
High School Diploma -
Blackwater State High School