Summary
Overview
Work History
Education
Skills
Resume
References
Timeline
Generic

Michelle Moore

Blackmans Bay,TAS

Summary

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.

Overview

26
26
years of professional experience

Work History

Implementation Specialist

Telstra Health
07.2023 - Current
  • Served as a subject matter expert for both internal teams and clients during the implementation process, providing guidance and clarification when needed.
  • Improved project management efficiency by implementing Agile methodologies and employing effective communication strategies.
  • Provided ongoing support to clients post-implementation, addressing any concerns or issues promptly and professionally.
  • Developed clear documentation for all implementation processes and procedures, enabling easy knowledge transfer among team members.

Executive Support Officer

Ambulance Tasmania
03.2023 - 06.2023
  • Provided technical support to customers, troubleshooting technical issues and providing solutions.
  • Anticipated potential issues and proactively addressed them, mitigating risks to executive schedules and deadlines.
  • Served as a trusted advisor to executives, handling sensitive information with utmost discretion.
  • Created, prepared, and delivered reports to various departments.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.

Collection/Courier

TML Pathology Hobart
12.2022 - 03.2023
  • Ensured safety of packages by properly handling fragile items during transportation and storage.
  • Developed strong relationships with clients through dependable service that ensured repeat business.
  • Properly documented all specimens received

Implementation and Training Consultant

Telstra Health
06.2022 - 11.2022
  • Facilitated high-quality training program delivery to employees and external stakeholders.
  • Produced training manuals, presentations and resources for enhanced learning.
  • Met department budgets by monitoring and reviewing training expenses.
  • Implemented a mentoring program that connected experienced professionals with newer employees for ongoing support and knowledge transfer.
  • Streamlined onboarding processes for new hires, reducing time-to-productivity and improving employee retention rates.
  • Developed and implemented successful onboarding program.
  • Selected, developed and delivered classroom and online training materials to meet program needs.

General Manager

Southeast Community Care
07.2014 - 05.2022
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed and implemented strategies to increase sales and profitability.
  • Collaborated effectively with cross-functional teams on various projects/initiatives aimed at enhancing organizational performanceresults.
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Collaborated with cross-functional teams to develop innovative solutions.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.

Compliance and Service Manager

At Your Service
01.2012 - 01.2014
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Ensured compliance with industry regulations by staying current on relevant updates and adjusting company policies accordingly.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.

Client Manager

Uniting Aged Well
01.2008 - 01.2012
  • Maintained detailed records of all client interactions, ensuring accuracy in reporting and facilitating clear communication across teams involved in each project or campaign execution.
  • Organized daily workflow and assessed appropriate staffing to provide optimal service.
  • Developed strong relationships with clients through regular communication and personalized service for increased loyalty.
  • Collaborated with cross-functional teams to identify opportunities for growth and expansion of services offered.
  • Implemented new processes to streamline workflow and improve overall efficiency within the team.
  • Partnered with business leaders to deliver services that support company objectives and consistent with corporate values.
  • Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
  • Built relationships with customers and community to establish long-term business growth.
  • Resolved problems, improved operations and provided exceptional service.

Therapy Coordinator

Southern Cross Care
01.1998 - 01.2008
  • Processed referrals and set up new patients with correct therapist based on availability and particular specialties.
  • Provisioned evaluations, program planning and specific treatments to maximize resource utilization.
  • Ensured compliance with regulatory guidelines by maintaining accurate records of all therapy sessions conducted.
  • Successfully negotiated client contract renewals to create increased revenue.
  • Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
  • Coordinated staff schedules for optimal coverage of patient demands.
  • Established strong relationships with patients and their families, fostering trust and open communication.

Education

Skills

  • Collaboration and Communication
  • Motivated Self-starter
  • Detail Oriented
  • Interpersonal Skills
  • Work Planning and Prioritization
  • Partnership Development
  • Policy and procedure improvements
  • Project Coordination
  • Team Management
  • Project Planning
  • Operations Management

Resume

Michelle Moore

References

Referees available on request.

Timeline

Implementation Specialist

Telstra Health
07.2023 - Current

Executive Support Officer

Ambulance Tasmania
03.2023 - 06.2023

Collection/Courier

TML Pathology Hobart
12.2022 - 03.2023

Implementation and Training Consultant

Telstra Health
06.2022 - 11.2022

General Manager

Southeast Community Care
07.2014 - 05.2022

Compliance and Service Manager

At Your Service
01.2012 - 01.2014

Client Manager

Uniting Aged Well
01.2008 - 01.2012

Therapy Coordinator

Southern Cross Care
01.1998 - 01.2008

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Michelle Moore