Michelle Moore

• Prepared detailed reports on various aspects of the organization's operations including financials and sales figures.
• Collaborated closely with IT department to ensure smooth functioning of technology infrastructure across the organization.
• Participated in meetings with executives from other organizations to facilitate collaboration efforts.
• Coordinated activities between different departments to achieve objectives efficiently.
• Organized special events such as conferences or seminars that promote public awareness about the organization's services.
• Coordinated with cross-functional teams to ensure successful project completion.
• Maintained relationships with external stakeholders such as vendors, suppliers, partners.

· Served as subject matter expert for both internal teams and clients during implementation process, providing guidance and clarification when needed.

· Improved project management efficiency by implementing Agile methodologies and employing effective communication strategies.

· Provided ongoing support to client’s post-implementation, addressing any concerns or issues promptly and professionally.

Developed clear documentation for all implementation processes and procedures, enabling easy knowledge transfer among team members.

· Provided technical support to customers, troubleshooting technical issues, and providing solutions.

· Anticipated potential issues and proactively addressed them, mitigating risks to executive schedules and deadlines.

· Served as trusted advisor to executives, handling sensitive information with utmost discretion.

· Created, prepared, and delivered reports to various departments.

Managed supervisor itinerary and appointments and streamlined scheduling procedures.

· Ensured safety of packages by properly handling fragile items during transportation and storage.

· Developed strong relationships with clients through dependable service that ensured repeat business.

Properly documented all specimens received

· Facilitated high-quality training program delivery to employees and external stakeholders.

· Produced training manuals, presentations, and resources for enhanced learning.

· Met department budgets by monitoring and reviewing training expenses.

· Implemented mentoring programs that connected experienced professionals with newer employees for ongoing support and knowledge transfer.

· Streamlined onboarding processes for new hires, reducing time-to-productivity and improving employee retention rates.

· Developed and implemented successful onboarding program.

Selected, developed, and delivered classroom and online training materials to meet program needs.

· Developed and maintained relationships with customers and suppliers through account development.

· Developed and implemented strategies to increase sales and profitability.

· Collaborated effectively with cross-functional teams on various projects/initiatives aimed at enhancing organizational performance results.

· Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.

· Implemented innovative programs to increase employee loyalty and reduce turnover.

· Collaborated with cross-functional teams to develop innovative solutions.

· Reduced budgetary expenditure by effectively negotiating contracts for more advantageous terms.

· Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.

· Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.

· Reduced operational risks while organizing data to forecast performance trends.

· Trained and guided team members to maintain high productivity and performance metrics.

· Implemented operational strategies and effectively built customer and employee loyalty.

Managed a diverse team of professionals, fostering positive work environment and high employee satisfaction.

· Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

· Ensured compliance with industry regulations by staying current on relevant updates and adjusting company policies accordingly.

· Established performance goals for employees and provided feedback on methods for reaching those milestones.

Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.

Client Manager 01/2008 to 01/2012

Uniting Aged Well | Hobart

· Maintained detailed records of all client interactions, ensuring accuracy in reporting, and facilitating clear communication across teams involved in each project or campaign execution.

· Organized daily workflow and assessed appropriate staffing to provide optimal service.

· Developed strong relationships with clients through regular communication and personalized service for increased loyalty.

· Collaborated with cross-functional teams to identify opportunities for growth and expansion of services offered.

· Implemented new processes to streamline workflow and improve overall efficiency within the team.

· Partnered with business leaders to deliver services that support company objectives and are consistent with corporate values.

· Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.

· Built relationships with customers and community to establish long-term business growth.

· Resolved problems, improved operations, and provided exceptional service.

· Processed referrals and set up new patients with correct therapist based on availability and particular specialties.

· Provisioned evaluations, program planning and specific treatments to maximize resource utilization.

· Ensured compliance with regulatory guidelines by maintaining accurate records of all therapy sessions conducted.

· Successfully negotiated client contract renewals to create increased revenue.

· Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.

· Coordinated staff schedules for optimal coverage of patient demands.

Established strong relationships with patients and their families, fostering trust and open communication.