MICHELLE MOSS
Perth,WA
Summary
Dynamic hospitality leader with extensive experience in enhancing guest satisfaction and managing award-winning restaurant operations. Over eight years of progressive responsibility from food & beverage attendant to restaurant manager, demonstrating a commitment to operational excellence and team development. Skilled in overseeing multi-outlet operations, with expertise in labor management, financial performance, and service innovation. Achievements include contributing to Farra at Hyde Perth receiving a chef hat from the Australian Good Food Guide, alongside holding a WSET Level 2 award in wines and relevant food safety and first aid certifications.
Overview
10
10
years of professional experience
Work History
Restaurant Manager
Hyde hotel - Farra
Perth, Wa
06.2026 - Current
- Led all daily restaurant operations, ensuring exceptional guest experiences and high service standards.
- Managed and developed a team of 15 front-of-house professionals through recruitment and ongoing training.
- Oversaw breakfast, lunch, dinner, deli, and in-room dining operations for seamless service.
- Drove operational excellence by implementing and improving standard operating procedures and service sequences.
- Managed labor costs, rostering, payroll, and productivity to meet financial targets.
- Ensured compliance with food safety, liquor licensing, and workplace health and safety regulations.
- Utilized WSET Level 2 (Merit) knowledge to enhance wine service and beverage education.
- Collaborated with executive chef and hotel leadership on seasonal offerings and special events.
Food and Beverage Supervisor
QT Perth - Santini Restaurant
02.2022 - 09.2024
Assistant Restaurant Manager
QT Perth - Santini Restaurant
Perth, WA
09.2024 - 06.2026
- Lead and supervise daily restaurant operations, ensuring service excellence and adherence to QT brand standards.
- Manage guest relations, respond to restaurant and booking enquiries, and coordinate prepayments for dining, events, and high tea.
- Oversee inventory management by ordering breakfast and general supplies in alignment with operational needs.
- Spearhead the High Tea service, including menu development, cost analysis, and implementation of seasonal additions.
- Cross-trained across multiple outlets including Santini Bar, Rooftop Bar, Café, and Front Office to support overall hotel operations.
- Plan and execute in-house functions and private events for groups exceeding 100 guests.
- Collaborate with departments to organise bespoke hotel events and special occasions.
- Handle guest complaints professionally to ensure prompt resolution and maintain high customer satisfaction.
- Develop and manage staff rosters to align with business demands, ensuring optimal labour coverage and cost control.
- Analyse labour costs to identify inefficiencies and implement strategies that improve staff productivity and operational efficiency.
- Provide leadership and support to front-of-house staff, fostering a positive and service-driven team culture.
- Developed and implemented standard operating procedures to streamline service delivery and improve efficiency.
Food and Beverage Attendant/Hostess
QT Perth - Santini Restaurant
08.2021 - 02.2022
Food and Beverage Attendant
QT Auckland - Esther Restaurant
04.2021 - 08.2021
Food and Beverage Attendant - Agency
Sidekicker
, Auckland
11.2017 - 08.2021
Crew Trainer
Mcdonalds Papakura-Karaka
, Auckland
07.2020 - 04.2021
Office Administrator/Accounts Payable
Camson Hoist Hire Ltd
, Auckland
03.2018 - 02.2020
- Payroll
- Accounts payable
- Assistant to the Office Manager and Staff
- Administrative tasks such as reporting, communicating with clients and suppliers.
- First Aid Officer
- Fire Safety Officer
Kitchen Hand
Hallertau
Riverhead
11.2017 - 03.2018
Shift Supervisor
Wafu
Nelson
08.2017 - 11.2017
Food and Beverage Attendant
The Monaco Kitchen
01.2017 - 08.2017
Food and Beverage Attendant
Hamilton Airport Hotel
Hamilton
09.2016 - 01.2017
Waitress
The Oxford
Timaru
Education
WSET LEVEL 2 -Merit -
Joval Wines
06-2026
NCEA Level 1 & 2 -
Mountain View High School
Skills
- Forward thinking
- Complaint resolution
- Team leadership
- Organizational skills
- Analytical mindset
- Positive attitude
- Adaptability
- Self-motivation
- Pressure management
- Office suite proficiency
- Customer focus
- Business orientation
- Effective communication
Awards
- Australian Hospitality Association Rising Star - Nomination, Perth, Australia, 2022
- QT Perth Rising Star 2022, Perth, Australia, 2022
- Southern Hospitality Award, Timaru, New Zealand, 2015
Timeline
Restaurant Manager
Hyde hotel - Farra
06.2026 - Current
Assistant Restaurant Manager
QT Perth - Santini Restaurant
09.2024 - 06.2026
Food and Beverage Supervisor
QT Perth - Santini Restaurant
02.2022 - 09.2024
Food and Beverage Attendant/Hostess
QT Perth - Santini Restaurant
08.2021 - 02.2022
Food and Beverage Attendant
QT Auckland - Esther Restaurant
04.2021 - 08.2021
Crew Trainer
Mcdonalds Papakura-Karaka
07.2020 - 04.2021
Office Administrator/Accounts Payable
Camson Hoist Hire Ltd
03.2018 - 02.2020
Food and Beverage Attendant - Agency
Sidekicker
11.2017 - 08.2021
Kitchen Hand
Hallertau
11.2017 - 03.2018
Shift Supervisor
Wafu
08.2017 - 11.2017
Food and Beverage Attendant
The Monaco Kitchen
01.2017 - 08.2017
Food and Beverage Attendant
Hamilton Airport Hotel
09.2016 - 01.2017
Waitress
The Oxford
WSET LEVEL 2 -Merit -
Joval Wines
NCEA Level 1 & 2 -
Mountain View High School