Michelle Mu
Springwood,Australia
Summary
I am a bilingual, passionate, and resilient social work professional with a background in customer service and hospitality management. Since commencing my study in social work in 2021, I have applied my strong interpersonal skills, cultural humility, and critical thinking to support individuals navigating complex systems. I bring a deep commitment to social justice, equity, and client-centred care—shaped by lived experience and grounded in the AASW Code of Ethics. My approach is guided by theory and informed by practice, I value empathy, integrity, and a deep respect for human dignity that drive my everyday work. As a social worker, I listen deeply, advocate persistently, and collaborate effectively within multidisciplinary teams to promote inclusive and empowering outcomes. If given the opportunity, I will contribute a strong ethical foundation, a compassionate presence, and an excellent work ethic to your team.
Overview
11
11
years of professional experience
Work History
Social Worker Student
Royal Brisbane and Women’s Hospital
02.2025 - 06.2025
- Triage and Case Management: Reviewed the Patient Flow Management Report and new referrals. Prioritised caseloads by triaging based on urgency and complexity.
- Multidisciplinary Collaboration: Regularly attended MDT (Multidisciplinary Team) meetings. Contributed a psychosocial lens to discussions on care and discharge. Engaged with other allied health staff to understand interdisciplinary discharge processes.
- Psychosocial Assessment and Intervention.
- Emotional and Practical Support: Provided emotional support through active listening and validation. Assisted patients and families to navigate formal support systems.
- Psychoeducation and Systems Navigation: Delivered targeted information and education regarding: My Aged Care, Patient Travel Subsidy Scheme, Housing and accommodation supports, Enduring Power of Attorney / Advance Care Planning, Elder abuse referrals (e.g., Senior Legal and Support Services), Community care and support options.
- Advocacy and Ethical Practice: Promoted patient autonomy, dignity, and self-determination. Sought informed consent before sharing collateral information with families and others.
- Discharge Planning: Collaborated on safe, appropriate discharge plans. Addressed barriers such as: Housing insecurity, Carer fatigue, Lack of formal or informal support systems.
- Professional Documentation: Recorded all assessments, interventions, risks, and outcomes on time. Maintained professional standards in written communication and hospital documentation systems.
- Critical Reflection and Professional Development: Linked daily experiences to social work theory and frameworks. Applied the AASW Code of Ethics in real-world contexts. Reflected on how personal values and cultural identity shape practice.
- Supervision and Feedback Integration: Participated in regular, structured supervision. Discussed challenging cases and received feedback on practice, ethics, and clinical skills. Developed strategies for ongoing improvement and deepened self-awareness.
Barista
Degani café restaurant
07.2021 - 04.2025
- All rounder
Social Worker Student
Bulimba Regis Aged Care
07.2023 - 10.2023
- Client Assessment and Care Planning: Conduct comprehensive assessments of residents' social, emotional, and psychological needs.
- Develop individualised care plans in collaboration with multidisciplinary teams, including nurses, personal assistant nurses, and physio therapists.
- Monitor and update care plans regularly to ensure they meet residents' changing needs.
- Emotional and Social Support: Provide emotional support and counselling to residents on topics such as grief, loss, and coping strategies.
- Facilitate social interaction and engagement through individual and group activities.
- Assist residents in adjusting to life in the aged care facility, addressing concerns about independence and lifestyle changes.
- Active listening and engaging in reminiscence therapy with residents.
- Advocacy and Case Management: Advocate for residents' rights and needs within the facility. Ensuring that residents receive appropriate services and support.
- Documentation and Reporting: Maintain accurate and everyday case notes.
- Learning theories and frameworks fit in legal and regulatory requirements related to aged care documentation.
- Training and Professional Development: Participate in ongoing training and professional development opportunities to enhance skills and knowledge.
- Attend weekly supervision sessions with a qualified social worker to discuss cases, reflect on practice, and receive feedback.
- Engage in reflective practice and contribute to the continuous improvement of care delivery within the facility.
Assistant Manager
The Morrison Hotel
08.2017 - 09.2021
- Carry as a restaurant manager
General Customer Operator
Plaza Premium Lounge
03.2016 - 07.2017
- Conduct monthly performance reviews and assist the senior managers to create contracts for the Airlines in Brisbane Airport.
Restaurant Manager
Hana Japanese Sushi Restaurant
06.2014 - 03.2016
- Carry as a restaurant manager
Education
Bachelor of Social Work (Honours) -
Griffith University
Brisbane, QLD07-2025
Bachelor of Business - International Tourism and Hotel Management
Griffith University
Brisbane, QLD01.2014
Diploma of Business -
Intech Institute of Technology
Brisbane, QLD01.2011
Skills
- Psychosocial assessment
- Case management
- Psychoeducation
- Advocacy
- Emotional support
- Effective communication
- Team collaboration
- Reflective practice
- Family dynamics
- Risk assessment
- Cultural humility
- Interpersonal skills
- Writing proficiency
- Mandarin fluency
- Basic Japanese communication
- Resilience
- Work ethic
- Enthusiasm
- Pressure management
- Positive team contribution
- Goal achievement
References
- Dr. Fotina Hardy, Placement supervisor, Phone: 0419773395, Email: fhardy@hardyconsulting.com.au
- Ilisapeci Masi, RBWH placement supervisor, Senior Social Worker, Phone: (07) 36467054 Email: Ilisapeci.Masi@health.qld.gov.au
- Idah Kutamahufa, RBWH placement supervisor, Acting Senior Social Worker, Phone: (07) 36467050 Email: Idah.Kutamahufa@health.qld.gov.au
Current Specialist Licences And Certifications
- Queensland Open Driver’s Licence
- NDIS working screening card
- Understanding Dementia Certificates
- Griffith Award for Academic Excellence – 2023 and 2024
Timeline
Social Worker Student
Royal Brisbane and Women’s Hospital
02.2025 - 06.2025
Social Worker Student
Bulimba Regis Aged Care
07.2023 - 10.2023
Barista
Degani café restaurant
07.2021 - 04.2025
Assistant Manager
The Morrison Hotel
08.2017 - 09.2021
General Customer Operator
Plaza Premium Lounge
03.2016 - 07.2017
Restaurant Manager
Hana Japanese Sushi Restaurant
06.2014 - 03.2016
Bachelor of Social Work (Honours) -
Griffith University
Bachelor of Business - International Tourism and Hotel Management
Griffith University
Diploma of Business -
Intech Institute of Technology
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