Summary
Overview
Work History
Education
Skills
Timeline
Generic

MICHELLE MUNDAY

Merrigum

Summary

Dynamic and results-driven professional with extensive experience at Woolworths, excelling in customer service and teamwork. Proven ability to enhance customer satisfaction through effective communication and product knowledge. Skilled in food preparation and maintaining cleanliness, contributing to a positive and efficient work environment. Recognized for mentoring team members and optimizing operations.

Overview

2026
2026
years of professional experience

Work History

Cafe Worker

Burnt Butter
01.2024 - Current
  • Maintained a clean and organized café environment, adhering to health and safety regulations.
  • Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
  • Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
  • Handled high-pressure situations calmly while multitasking effectively to maintain optimal productivity levels during busy periods.
  • Produced food and drink products adhering to company quality and quantity standards.
  • Enhanced customer satisfaction by providing efficient and friendly service with a welcoming attitude.
  • Contributed to team efficiency by cross-training in various roles such as barista, cashier, and food preparer.
  • Assisted in inventory management, tracking stock levels and reporting low supplies to the manager for timely reordering.
  • Maintained clean and attractive product displays to entice customer purchases.
  • Assisted in training new staff members on café procedures, policies, and customer service standards to ensure a consistent experience for all patrons.
  • Barista Experience

Pharmacy Assistant

Ramsay Pharmacy
08.2023 - 01.2024
  • Kept pharmacy counter and related areas clean, neat and organized.
  • Answered telephones and provided information about order status, store hours and pharmacy procedures.
  • Greeted customers and responded to questions with friendly, knowledgeable assistance.
  • Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
  • Assisted pharmacists in maintaining a well-organized and clean pharmacy environment for optimal workflow.
  • Received deliveries of medication shipments, verifying contents against invoices while adhering to proper storage protocols.
  • Received incoming supplies and stocked in correct locations.
  • Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety.
  • Merchandised over-the-counter goods and rotated stock.

Fresh Convenience Manager

Woolworths
2022 - 07.2023
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Improved safety procedures to create safe working conditions for workers.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.

Fruit and Veg Manager

Woolworths
2021 - 2022
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.

Fruit and Veg Assistant Manager

Woolworths
2019 - 2021
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Improved customer satisfaction by resolving complaints and inquiries promptly.

Deli Team Leader

Woolworths
2018 - 2019
  • Developed successful employee training programs that led to increased productivity and improved staff retention rates.
  • Implemented new menu items based on customer feedback and market trends, resulting in increased revenue opportunities.
  • Guided cross-functional teams throughout entire project life cycles — from inception/design phases through execution/evaluation stages — consistently meeting/exceeding stakeholder expectations along the way.
  • Championed continuous improvement initiatives within the deli operation; proactively identified inefficiencies/gaps within existing workflows/processes and developed effective solutions accordingly.
  • Collaborated with store management to optimize product selection, leading to higher sales and customer satisfaction ratings.
  • Enhanced deli team efficiency by implementing streamlined processes for food preparation and inventory management.
  • Managed daily operations of the deli department, including staff scheduling, ordering supplies, maintaining equipment, and ensuring quality control measures were met.
  • Reduced waste and improved cost control by monitoring expiration dates, rotating stock, and adjusting inventory levels as needed.
  • Demonstrated exceptional leadership skills by coaching/mentoring junior team members on various aspects of the deli business — from product knowledge/customer service techniques to operational best practices/regulatory compliance measures.

Deli Team Member

Woolworths
2015 - 2018
  • Assisted in training new hires on proper food handling procedures, equipment use, and customer service etiquette to ensure seamless integration into the team.
  • Contributed to team efficiency by cross-training in various departments and assisting colleagues as needed.
  • Received positive feedback from customers for excellent communication skills, which led to repeat visits to the deli department specifically seeking assistance from me directly on their future orders.
  • Enhanced customer satisfaction by providing efficient and friendly service at the deli counter.
  • Safely handled all food items, adhering to proper sanitation guidelines and ensuring that customers received only top-quality products.
  • Improved inventory management by conducting regular stock checks and promptly reporting any discrepancies.

Sales Assistant

BWS
2012 - 2014
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Collaborated with team members to achieve a cohesive and efficient store environment.
  • Met and exceeded sales targets consistently, contributing to overall team success.
  • Participated in ongoing training to stay updated on current products, promotions, and industry trends.
  • Boosted store revenue through upselling and cross-selling techniques.

Register Operator/supervisor

Woolworths
2007 - 2012
  • Provided excellent customer service through attentive listening skills and prompt problem resolution.
  • Enhanced customer satisfaction by providing efficient and accurate register operations.
  • Assisted customers with inquiries, resolving issues promptly to uphold excellent customer service standards.
  • Streamlined checkout process for improved customer experience and reduced wait times.
  • Supported store cleanliness efforts by keeping the register area tidy throughout the day.

Deli Manager

Woolworths
2001 - 2006
  • Managed supply chain functions for deli supplies, ingredients and merchandise.
  • Maintained an organized workspace, facilitating efficient workflow and reduced preparation time.
  • Reduced food waste by closely monitoring product freshness and implementing proper rotation practices.
  • Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
  • Addressed customer concerns promptly and professionally, resolving issues to their satisfaction.
  • Trained new team members on deli procedures, ensuring consistency in product quality and service levels.
  • Increased deli sales by implementing innovative merchandising and promotional strategies.
  • Streamlined inventory management to reduce waste, ordering perfect amount of stock based on forecasted sales.
  • Trained new staff on deli equipment use and safety, ensuring compliance with all health and safety regulations.

Deli Sales Assistant

Franklins Supermarket
1999 - 2001
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.

Deli Sales Assistant

IGA Supermarket
03.1998 - 1999
  • Utilized strong multitasking abilities to manage multiple customer requests simultaneously without compromising service quality.
  • Collaborated with team members to ensure smooth operations during peak hours and special events.
  • Maintained high standards of food safety and sanitation by regularly cleaning work areas and equipment.
  • Increased deli sales by providing excellent customer service and product knowledge.
  • Developed lasting relationships with regular customers through personalized recommendations based on their preferences.
  • Demonstrated proficiency in operating slicing machines, scales, registers, and other deli equipment safely and effectively.

Education

Kyabram Secondary College
Kyabram, VIC

Skills

  • Teamwork and collaboration
  • Customer service
  • Cleanliness and hygiene
  • Flexible schedule
  • Attention to detail
  • Punctual and reliable
  • Kitchen support
  • Barista techniques
  • Product knowledge
  • Food preparation

Timeline

Cafe Worker

Burnt Butter
01.2024 - Current

Pharmacy Assistant

Ramsay Pharmacy
08.2023 - 01.2024

Deli Sales Assistant

IGA Supermarket
03.1998 - 1999

Fresh Convenience Manager

Woolworths
2022 - 07.2023

Fruit and Veg Manager

Woolworths
2021 - 2022

Fruit and Veg Assistant Manager

Woolworths
2019 - 2021

Deli Team Leader

Woolworths
2018 - 2019

Deli Team Member

Woolworths
2015 - 2018

Sales Assistant

BWS
2012 - 2014

Register Operator/supervisor

Woolworths
2007 - 2012

Deli Manager

Woolworths
2001 - 2006

Deli Sales Assistant

Franklins Supermarket
1999 - 2001

Kyabram Secondary College

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MICHELLE MUNDAY