Summary
Overview
Work History
Education
Skills
Timeline
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Michelle Mundy

Moama,NSW

Summary

Professional Spare Parts Specialist with robust experience in inventory management, procurement, and supply chain logistics. Proven track record of optimizing stock levels, ensuring timely availability, and enhancing operational efficiency. Strong team player with focus on collaboration, adaptability, and achieving results. Reliable, flexible, and ready to address changing needs while maintaining high standards.

Overview

37
37
years of professional experience

Work History

Automotive Spare Parts Manager

Morley Auto Group
09.2022 - Current
  • Supported order processing by verifying part availability and coordinating shipments.
  • Collaborated with team members to streamline parts retrieval processes.
  • Conducted regular audits of spare parts inventory for accuracy.
  • Provided customer service support by addressing inquiries regarding spare parts.
  • Maintained organized storage areas for easy access to spare parts inventory.
  • Increased spare parts inventory accuracy by implementing a robust tracking system and conducting regular audits.
  • Organized storage areas strategically to facilitate quick retrieval of commonly used items while ensuring optimal space utilization.
  • Improved communication between departments by developing clear processes for requesting, receiving, and returning spare parts.
  • Partnered with managers to implement operational enhancements for paperwork processing.
  • Rearranged parts department to better serve changing trends and keep workspaces organized.
  • Provided timely, insightful and accurate reports to upper management.
  • Ordered parts for customers, repair shops, and service departments for use in Automotive Vehicles.
  • Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.

Courier Contractor

Echuca Freight
02.2021 - 09.2022
  • Delivered packages efficiently across designated routes, ensuring timely arrivals and customer satisfaction.
  • Maintained accurate logs of deliveries and pickups, enhancing tracking and accountability processes.
  • Operated delivery vehicles while adhering to safety protocols and traffic regulations at all times.
  • Coordinated with logistics teams to optimize delivery schedules and minimize delays in service.

Customer Service / OEM Parts Manager

Denso Automotive
03.1989 - 03.2017
  • Coordinated procurement processes to align with production schedules and demand forecasts.
  • Trained and mentored junior staff on best practices in parts management and inventory control.
  • Conducted regular audits of inventory systems, ensuring compliance with company policies and industry standards.
  • Provided excellent customer service by assisting customers with locating specific parts or guiding them through the ordering process.
  • Developed strong relationships with suppliers to negotiate better pricing, ultimately reducing costs for the company.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Ensured compliance with all relevant safety regulations within the parts department by conducting regular inspections and maintaining proper documentation.
  • Created detailed reports on department performance for upper management review, identifying areas of improvement and growth opportunities.
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Streamlined support processes, enhancing response times and customer satisfaction rates.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Education

No Degree - Management Skills

Australian Institute Of Management
Melbourne, VIC

Skills

  • Warehouse management
  • Warehouse operations
  • Customer service
  • Invoice processing
  • Performance improvement
  • Constructive outlook
  • Teamwork
  • Effective problem resolution
  • Effective time management
  • Strong attention to detail
  • Consistent performance
  • Strong verbal communication
  • Skilled in digital tools and technologies

Timeline

Automotive Spare Parts Manager

Morley Auto Group
09.2022 - Current

Courier Contractor

Echuca Freight
02.2021 - 09.2022

Customer Service / OEM Parts Manager

Denso Automotive
03.1989 - 03.2017

No Degree - Management Skills

Australian Institute Of Management

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Michelle Mundy