Michelle Newson
Waterford,QLD
Summary
Dynamic Venue Manager and Child Minding Supervisor with a proven track record at Skate Paradise Roller Skating Rink and Lifestyle Health Clubs Logan Central. Excelled in personnel management and facility oversight, enhancing safety and guest relations. Achieved significant improvements in team efficiency and customer satisfaction through exceptional communication and relationship-building skills.
Overview
10
10
years of professional experience
Work History
Venue Manager
Skate Paradise Roller Skating Rink
02.2022 - Current
- Supervised all staff and patrons ensuring safety and cleanliness throughout sessions including functions and sports events
- Maintained a friendly working environment for all staff and patrons
- Implemented and enforced safety policies and procedures to manage risks and prevent accidents and mishaps.
- Implemented inventory control measures for venue supplies and equipment to reduce waste and improve cost management.
- Inspected facility daily for overall cleanliness and to check supply quantities for reordering and restocking.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reported issues to higher management with great detail.
- Interacted well with customers to build connections and nurture relationships.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
Child Minding Supervisor
Lifestyle Health Clubs Logan Central
11.2014 - 12.2022
- Applied strong leadership and problem-solving skills to maintain team efficiency and organize workflows.
- Resolved conflicts among staff and customers promptly, maintaining a harmonious working environment conducive to productivity.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed and maintained courteous and effective working relationships.
- Strengthened communication skills through regular interactions with others.
- Worked flexible hours across night, weekend, and holiday shifts.
- Maintained a clean a safe environment for children and parents
- Organised educational activities for children while catering to their individual needs
Education
Diploma - Emergency Healthcare
Australian Paramedical College
Burleigh Heads, QLD12-2025
Skills
- Writing and verbal communication
- Personnel Management
- Relationship Building
- Guest Relations
- Facility Maintenance
- Facility Oversight
- Health and safety compliance
- Staff Supervision
- Concessions management
- Effective customer communication
- Venue supervision
Accomplishments
I have taken great pride in having the opportunity to manage both the U13's and Junior Womens Qld National Inline Hockey teams. These teams were full of talented kids who worked hard to become the best in their field of sport and it was my pleasure to be there to support and guide them through both training and competition.
Timeline
Venue Manager
Skate Paradise Roller Skating Rink
02.2022 - Current
Child Minding Supervisor
Lifestyle Health Clubs Logan Central
11.2014 - 12.2022
Diploma - Emergency Healthcare
Australian Paramedical College
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