Summary
Overview
Work History
Skills
Timeline
Generic
MICHELLE NGATA

MICHELLE NGATA

Meadows,WA

Summary

Im a driven and adaptable professional with over 20 years of solid experience in retail management, hospitality and tourism. Over the years, I have built a strong foundation in safety, leadership, meeting tight dead lines and maintaining high standards. I have always had a strong work ethic and a focus on getting results safely and efficiently. Now, I am keen to take on a new challenge and bring my skills into the mining resources and construction industry to grow and contribute in a hands-on, fast pace environment.

Overview

14
14
years of professional experience

Work History

Receptionist

Te Rūnanga o Ngā Maata Waka
01.2023 - Current
  • Serve as the first point of contact for clients and visitors, providing a warm and professional welcome.
  • Manage and coordinate front desk activities, ensuring smooth and efficient operations.
  • Handle incoming calls, emails, and inquiries, providing accurate information and excellent customer service.
  • Assist with administrative tasks, including scheduling appointments, maintaining records, and managing correspondence.
  • Trained staff on emergency procedures, first aid and work place safety standards.
  • Ensured compliance with all health and safety regulations including fire safety and hygiene standards.

Furniture Sales Consultant

Harvey Norman
01.2020 - 01.2023
  • Consistently excelled in sales, surpassing $1 million in annual revenue for two consecutive years.
  • Cultivated and maintained strong customer relationships, resulting in repeat business and continuous store growth.
  • Designed and executed impactful in-store displays, significantly enhancing product visibility and driving sales.

Furniture Sales Consultant

Smith City
01.2018 - 01.2020
  • Broke new ground as the first woman in the furniture division, consistently ranking in the top 5% of sales.
  • Maintained high profitability through strategic markup management.
  • Delivered personalised customer service, significantly enhancing customer satisfaction and loyalty.
  • Resolved customer complaints in a timely manner, maintaining high levels of customer satisfaction and retention rates.

Owner/Operator

Mid North Motor Inn
01.2011 - 01.2018
  • Managed operations of a 17-unit motel, restaurant, bar and conference facility.
  • Oversaw all aspects of HR, workforce development, health and safety, and financial management.
  • Initiated and developed a successful bike hire and shuttle service, effectively capitalising on tourism trends.

Skills

  • Customer Service Excellence: Proven ability to deliver high-quality customer service, ensuring client satisfaction and loyalty
  • Operational Management: Expertise in overseeing day-to-day operations, ensuring efficiency and effectiveness in service delivery
  • Financial Management: Skilled in budgeting, financial planning, and resource allocation to optimize business performance
  • Team Leadership: Strong leadership skills with experience in managing, training, and motivating teams to achieve organizational objectives
  • Strategic Planning: Competent in developing and implementing strategic plans to drive business growth and success
  • Quality Management: Exceptional at maintaining high standards of quality in service delivery and operations

Timeline

Receptionist

Te Rūnanga o Ngā Maata Waka
01.2023 - Current

Furniture Sales Consultant

Harvey Norman
01.2020 - 01.2023

Furniture Sales Consultant

Smith City
01.2018 - 01.2020

Owner/Operator

Mid North Motor Inn
01.2011 - 01.2018

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MICHELLE NGATA