Michelle Nguyen
Norman Park,QLD
Summary
Food service professional adept at FOH and BOH operations. Demonstrated team leader with excellent staff management skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. To seek and maintain part-time position that offers challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
17
17
years of professional experience
Work History
Post Placement Support Consultant
Matchworks Workforce Australia
09.2023 - Current
Owner Manager
My Carvery
10.2018 - 08.2023
- Developed and maintained strong relationships with customers, resulting in repeat business and referrals.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Managed day-to-day business operations.
- Trained and motivated employees to perform daily business functions.
- Evaluated suppliers to maintain cost controls and improve operations.
- Established foundational processes for business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Employment Consultant/Recruitment Consultant/Case Manager
Various Employment Services Providers
01.2007 - 09.2018
Education
Certificate IV in Community/Youth Services -
Career Australia
Online01.2015
Certificate III in Employment Services -
AMES Employment Services
Melbourne, VIC01.2008
Skills
- Customer Relations
- Quality Management Systems
- Coaching and Mentoring
- Cost Control and Budgeting
- Inventory Control
- Payroll Administration and Timekeeping
- Bookkeeping
- Inventory Tracking and Management
- Staff training/development
- Hiring and Onboarding
- Financial Administration
- Business Administration
Timeline
Post Placement Support Consultant
Matchworks Workforce Australia
09.2023 - Current
Owner Manager
My Carvery
10.2018 - 08.2023
Employment Consultant/Recruitment Consultant/Case Manager
Various Employment Services Providers
01.2007 - 09.2018
Certificate IV in Community/Youth Services -
Career Australia
Certificate III in Employment Services -
AMES Employment Services
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