Michelle Nguyen
Springvale South
Summary
An accomplished, results-driven professional with 20 years experiences within the Job Services Australia/Workforce Australia (AKA - Job Network Sector). Expertise in Case Management and a dedicated JSAM (Acting JSAM in 2012) leading staff with sound of contractual knowledge and confident
Overview
20
20
years of professional experience
Work History
EMPLOYMENT CONSULTANT/Employment Coach
SYC (JOB PROSPECTS0
07.2015 - Current
- Individually tailored assistance for long term unemployed and other disadvantaged job seekers to address any employment barriers and place them into employment
- Source suitable activities to address the non-vocational barriers group especially with ethnic backgrounds eg: Vietnamese psychologist
- Experience in assessing client's strengths and barriers and developing a job strategy for training or employment entry
- Provide post placement support- monitoring the placement, performance, progress of clients to ensure a high degree of employment success
- Ensuring targets, outcomes, claims, client training and all service requirement are met
- Advocating on behalf of clients for employment options
- Marketing services and maintaining a high profile and professional company image
- Liaising with local Centrelink offices and DEWR to faciliate positive and effective relationships
- Referring clients to professional services for assessment and treatment programs
- Participating in community support activities
EMPLOYMENT CONSULTANT
AMES EMPLOYMENT
04.2004 - 06.2015
- Individually tailored assistance for long term unemployed and other disadvantaged job seekers to address any employment barriers and place them into employment
- Source suitable activities to address the non-vocational barriers group especially with ethnic backgrounds eg: Vietnamese psychologist
- Experience in assessing client's strengths and barriers and developing a job strategy for training or employment entry
- Provide post placement support- monitoring the placement, performance, progress of clients to ensure a high degree of employment success
- Ensuring targets, outcomes, claims, client training and all service requirement are met
- Advocating on behalf of clients for employment options
- Marketing services and maintaining a high profile and professional company image
- Liaising with local Centrelink offices and DEWR to faciliate positive and effective relationships
- Referring clients to professional services for assessment and treatment programs
- Participating in community support activities
ACTING JSA MANAGER/Senior Employment Consultant
AMES EMPLOYMENT
01.2012 - 03.2012
- Coordinate the day-to-day operational activities of the site
- First point of contact for issues relating to service delivery, contractual knowledge, disputes and referrals
- Ensure all claims are lodged within specified timeline and supported by high quality documentation and special claims are lodged when appropriate
- Provide leadership, guidance and advice to staff relating to client service issues
- Ensure that services are delivered in line with key performance indicators, goals and milestones in the contract, the business plan and vacancy servicing
- Keeping abreast of labour market trends and changes to compliance requirements
- Building sound relationships with a network of employers, external agencies , and training providers to negotiate job placement and/or training on behalf of clients
- Placing job seekers into employment by identifying and referring to employment and work experience opportunities
- Identifying and implementing strategies to achieve sustainable employment outcomes.
Education
Advanced Diploma - Language Interpretation And Translation
RMIT University
Melbourne, VIC12.2015
Certificate of Mental Health -
AMES Employment
Springvale, VIC04.2014
Advanced Negotiation And Crisis Intervention -
AMES Employment
08.2013
Certificate III - Employment Service
AMES Employment
Springvale, VIC05.2008
Skills
- Staffing Agency Coordination
- Performance Appraisal
- Business Correspondence Writing
- Case Management
Timeline
EMPLOYMENT CONSULTANT/Employment Coach
SYC (JOB PROSPECTS0
07.2015 - Current
ACTING JSA MANAGER/Senior Employment Consultant
AMES EMPLOYMENT
01.2012 - 03.2012
EMPLOYMENT CONSULTANT
AMES EMPLOYMENT
04.2004 - 06.2015
Advanced Diploma - Language Interpretation And Translation
RMIT University
Certificate of Mental Health -
AMES Employment
Advanced Negotiation And Crisis Intervention -
AMES Employment
Certificate III - Employment Service
AMES Employment
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