Michelle Nguyen
Summary
Results-driven Beauty Therapist with a proven track record of exceeding sales targets and client satisfaction metrics. Offering extensive understanding of skin treatments, a strong background in operations management, team leadership, and client relations. Seeking a role working alongside a cosmetic nurse to leverage combined expertise in skincare, cosmetic procedures, and client care to deliver exceptional services and drive business growth.
Overview
7
7
years of professional experience
Work History
Beauty Salon Owner
Skin And Beauty Avenue
01.2019 - Current
- Comprehensive knowledge of salon operations, including staff management, financial management, marketing, and customer relationship management.
- Demonstrated ability to successfully launch, grow, and sustain profitable salon businesses through effective leadership, strategic planning, and customer-focused service.
- Specialising in non-invasive Body Contouring treatments and Lash Extensions.
- Delivered exceptional service and achieved high levels of client satisfaction, resulting in a strong base of repeat clients and positive word-of-mouth referrals.
- Managing daily expense reports and overseeing inventory checks, including ordering stock as needed.
Beauty Salon Manager
Results Laser Clinics
10.2017 - 01.2019
- Drove branch sales to achieve 100% increase in revenue within the first month of management
- Developed and implemented strategic initiatives to drive business growth, increase revenue, and enhance the overall client experience.
- Oversaw all aspects of clinic operations, including staff management, scheduling, inventory control, and financial administration.
- Monitored key performance indicators (KPIs) and financial metrics to track progress towards goals and identify areas for improvement.
- Led a team of 8 beauty therapist, providing guidance, support, and training to ensure high performance and productivity.
- Worked closely with the cosmetic nurse to coordinate client appointments, consultations, and follow-up care for cosmetic procedures.
Senior Beauty Therapist
Results Laser Clinics
12.2016 - 09.2017
- Provided a wide range of beauty treatments including, Laser Hair Removal, Skin Needling, Chemical Peels, and Fractional RF, ensuring exceptional customer satisfaction.
- Conducted thorough consultations to assess clients' skincare concerns and preferences, offering personalised recommendations and treatment plans.
- Managed client appointments, maintained treatment rooms and equipment, and ensured adherence to health and safety regulations.
- Achieved and exceeded sales targets through effective product recommendations and cross-selling techniques, consistently ranking among the top performers in the company.
- Utilised strong communication and negotiation skills to build rapport with clients and address their needs, resulting in high levels of customer satisfaction and loyalty.
Education
Bachelor of Nursing -
Victoria University
Melbourne, VIC2026
Diploma - Beauty Therapy
Elly Lukas
Melbourne, VIC11.2016
High School Diploma -
Copperfield College - Delahey Senior Campus
Delahey, VIC11.2013
Skills
- Time Management
- Punctual
- Customer Service
- Articulate and Well-spoken
- Product Sales
- Skin Specialist
- Database Administration
- Team Collaboration
Timeline
Beauty Salon Owner
Skin And Beauty Avenue
01.2019 - Current
Beauty Salon Manager
Results Laser Clinics
10.2017 - 01.2019
Senior Beauty Therapist
Results Laser Clinics
12.2016 - 09.2017
Bachelor of Nursing -
Victoria University
Diploma - Beauty Therapy
Elly Lukas
High School Diploma -
Copperfield College - Delahey Senior Campus
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