Michelle Nguyen
Summary
Dedicated and compassionate registered pharmacist committed to providing exceptional patient care and ensuring comprehensive medication counselling. Seeking a position where I can contribute to a team-driven environment while delivering personalised care and fostering positive relationships with patients.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Pharmacist
Narrabeen Chempro Chemist
03.2024 - Current
- Managed high volume of prescriptions daily while maintaining excellent customer service and attention to detail.
- Developed strong relationships with healthcare providers to optimise patient care and medication adherence.
- Educated patients about possible drug interactions and gave special administration instructions.
Pharmacist In Charge
Charing Cross Pharmacy
01.2024 - Current
- Managed a team of pharmacy technicians, providing guidance and training to ensure adherence to best practices and regulatory compliance.
- Spearheaded quality improvement initiatives that resulted in enhanced patient care services offered through the pharmacy setting.
- Monitored controlled substances inventory and records, ensuring compliance with state regulations and preventing diversion or misuse.
- Improved customer satisfaction by providing timely and accurate prescription processing, counselling on medication usage, and addressing any concerns or questions.
- Coordinated immunisation clinics at the pharmacy site, promoting public health initiatives within the community.
- Assisted in the development of policies and procedures related to pharmacy operations, promoting compliance with legal regulations and best practices
Clinical Pharmacist
John Bell Pharmacy
01.2024 - Current
- Worked in multidisciplinary teams with other health professionals to advise on prescribing and address medicines-related problems
- Conducted medication history reviews, medication reconciliation and discharge summaries
- Provided comprehensive counselling on discharge medications
- Educated and advised clinical staff and patients on disease prevention, medicine selection and the correct uses of medicines
- Conducted therapeutic drug monitoring and managing adverse drug reactions
- Reviewed discharge prescriptions to ensure accuracy and that the doctor has satisfied all legal and PBS requirements
Team Leader, Medical Receptionist
Green Square Health
04.2018 - Current
- Managing the telephone system by ensuring messages are conveyed to other staff through written and verbal communication and in a timely manner
- Strictly observing patient confidentiality, discretion and security of patient related information
- Reduced patient wait times by efficiently triaging patients based on acuity levels and prioritising urgent cases.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Regularly reporting key performance indicators to the practice manager
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Led the recruitment, onboarding and training of new employees and trainees
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
Education
Masters of Pharmacy -
University of Technology Sydney
11-2021
Bachelors of Advanced Science - Pre-Medicine
University of Technology Sydney
11-2019
Higher School Certificate -
Rose Bay Secondary College
11-2016
Skills
Exceptional time management skills
Ability to work as a team player and autonomously
Excellent oral and written communication skills
Ability to balance multiple tasks simultaneously
Works on own initiative and is self-motivated
Pays particular attention to detail
Eagerness to learn and grow
Ability to lead and train others
Upholds regulatory compliance
Ability to interpret and apply evidence-based research and scientific knowledge to solve problems and make decisions
Certification
- First Aid & CPR Provider (CPR First Aid)
- Immunisation Provider (Pharmaceutical Society of Australia)
Timeline
Pharmacist
Narrabeen Chempro Chemist
03.2024 - Current
Pharmacist In Charge
Charing Cross Pharmacy
01.2024 - Current
Clinical Pharmacist
John Bell Pharmacy
01.2024 - Current
Team Leader, Medical Receptionist
Green Square Health
04.2018 - Current
- First Aid & CPR Provider (CPR First Aid)
- Immunisation Provider (Pharmaceutical Society of Australia)
Masters of Pharmacy -
University of Technology Sydney
Bachelors of Advanced Science - Pre-Medicine
University of Technology Sydney
Higher School Certificate -
Rose Bay Secondary College
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