Michelle Nicholls

Office Manager

Empire Marina Bobbin Head

01.1999 - Current

Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
Streamlined office operations by implementing efficient filing systems and organizational strategies.
Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
Reduced environmental impact by initiating recycling program and promoting paperless processes.
Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Completed bi-fortnightly ,monthly payroll for 30 employees.