Michelle Northcroft
Carer/Cleaning
Rockingham,WA
Summary
Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.
Overview
19
19
years of professional experience
3
3
years of post-secondary education
Work History
Commercial Cleaning Supervisor
Killara Services
Henderson, WA
07.2022 - 09.2023
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Monitored workflow to improve employee time management and increase productivity.
- Achieved results by working with staff to meet established targets.
- Maintained compliance with company policies, objectives, and communication goals.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
- Boosted team performance by developing customer service training materials and conducting service training.
- Solicited customer feedback to identify and improve on areas of weakness.
- Conducted routine inspections to check quality and compliance with established specifications.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Developed effective improvement plans in alignment with the scope of works and specifications.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Educated staff on organizational mission and goals to help employees achieve success.
Professional Domestic Cleaner
Self Employed
Springfield Lakes, QLD
02.2014 - 03.2022
- Used time management and efficient cleaning methods to meet deadlines.
- Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
- Handled equipment, chemicals, and materials properly and with caution.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Adhered to professional house cleaning checklist.
- Engaged with clients on house requirements and amenities to promote overall satisfaction.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Paid attention to detail while completing assignments.
- Provided professional services and support in a dynamic work environment.
- Completed administrative tasks including processing tax, recognizing discrepancies and managing/maintaining equipment.
Commercial Cleaner
Better Deal Cleaning
Collingwood Park, QLD
07.2009 - 07.2012
- Emptied wastebaskets to transport trash and waste to disposal area.
- Handled equipment, chemicals, and materials properly and with caution.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Maintained clean, neat, and professional entrances.
- Adhered to company policies for appearance, thoroughness, and facility security.
- Organized and used industrial cleaning products following strict safety procedures.
- Cleaned building floors by sweeping, mopping, and scrubbing floors.
- Improved building cleanliness with continuous sanitizing of high-touch areas.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Disinfected restrooms, kitchens and other common areas to remove bacteria and maintain hygiene standards.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
Teacher Aid
Mount View Primary School
Taupo, New Zealand
12.2006 - 12.2007
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Incorporated multiple types of teaching strategies into classroom.
- Supported student physical, mental, and social development using classroom games and activities.
- Help keep students on-task with proactive behavior modification and positive reinforcement strategies.
- Registered student progress and attendance on database to enable tracking history and maintain accurate records.
- Implemented creative ways to foster curiosity for complex principles through hands-on learning and planned activities.
- Supported student teachers by mentoring on classroom management, lesson planning, and activity organization.
- Prepared quizzes, tests and examinations to gauge how well students were learning.
- Helped students explore concepts with engaging, learning-focused activities.
- Assisted planning and implementing integrated lessons to meet national standards.
- Boosted cultural awareness by incorporating children's literature from world cultures.
Caregiver
Barnardos
Taupo, New Zealand
07.2004 - 12.2006
- Implemented daily routines and activities to stimulate and engage children.
- Used positive reinforcement techniques to promote patience and other good behaviors in children.
- Documented children's growth and development.
- Prepared group activities to enhance socialization, communication and problem-solving skills for children.
- Monitored children's activities to verify safety, wellbeing and assist with developing motor skills.
- Responded to inquiries from parents and guardians.
- Assisted in potty training and toilet hygiene.
- Created and implemented activities to promote language development.
- Developed lessons and activities to promote children's physical and emotional development.
- Created safe and engaging learning environment for groups of diverse children with various learning styles.
- Implemented curriculum to enhance home based learning-focused activities.
- Assisted in preparation of meals and snacks to provide children with proper nutrition.
Education
706/1 & 706/2 - Professional Chef
City & Guilds of London Institute
01.1987 - 12.1989
No Degree - Food Hygiene
New Zealand Trades Certification Board
04.2001 -
No Degree - Certificate in Adult Teaching
Whare Takiura Waiariki Institute of Technology
04.2001 -
No Degree - Caregiver Training Course
Kids Start Home-Based Care And Learning
04.2001 -
No Degree - Caregiver Practice Certificate
Kid Start Home-Based Care And Learning
04.2001 -
Skills
Financial Management
Operations Management
Inventory oversight
Team Building
Training and mentoring
Business Development
Timeline
Commercial Cleaning Supervisor
Killara Services
07.2022 - 09.2023
Professional Domestic Cleaner
Self Employed
02.2014 - 03.2022
Commercial Cleaner
Better Deal Cleaning
07.2009 - 07.2012
Teacher Aid
Mount View Primary School
12.2006 - 12.2007
Caregiver
Barnardos
07.2004 - 12.2006
No Degree - Food Hygiene
New Zealand Trades Certification Board
04.2001 -
No Degree - Certificate in Adult Teaching
Whare Takiura Waiariki Institute of Technology
04.2001 -
No Degree - Caregiver Training Course
Kids Start Home-Based Care And Learning
04.2001 -
No Degree - Caregiver Practice Certificate
Kid Start Home-Based Care And Learning
04.2001 -
706/1 & 706/2 - Professional Chef
City & Guilds of London Institute
01.1987 - 12.1989