Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

MICHELLE O'CONNELL

Eynesbury

Summary

Experienced with dispatch operations management, ensuring efficient and timely logistics. Utilizes advanced problem-solving skills to enhance operational workflows and improve service delivery. Track record of leading teams with strong communication and coordination abilities to achieve optimal performance.


Overview

13
13
years of professional experience
1
1
Certification

Work History

Dispatch Operations Manager

G James Glass & Aluminium
08.2023 - Current
  • Reduced response times for customer inquiries with effective communication strategies and thorough knowledge of operations.
  • Facilitated cross-training initiatives among dispatchers in various departments leading to greater flexibility during peak periods.
  • Optimized shift scheduling through careful analysis of labor requirements and seasonal fluctuations in demand patterns.
  • Developed strong relationships with drivers to optimize routing, reduce delivery times, and improve overall customer satisfaction.
  • Conducted regular review meetings with senior management presenting progress updates on key performance indicators related to the department.
  • Improved dispatch efficiency by implementing streamlined processes and procedures for tracking and coordinating shipments.
  • Conducted regular performance evaluations for dispatch staff, identifying areas for improvement and providing appropriate training opportunities.
  • Collaborated with logistics teams to develop strategic plans for optimizing transport routes, reducing costs, and improving service levels.
  • Created detailed reports on dispatch operations performance metrics, identifying trends and highlighting areas for improvement.
  • Ensured adherence to safety guidelines and regulations within the dispatch department to maintain a safe work environment at all times.
  • Reported to management operational activities and maintained current records.
  • Tracked and reviewed charts, graphs, schedules and other statistics to to maximize on-time performance, minimize customer wait times and service disruptions.
  • Recruited, interviewed and selected employees in compliance with hiring practices and minimum standards of qualification and recommended personnel for promotion, demotion or reclassification to meet staffing requirements.

Fleet Supervisor- Manger / Compliance

SeaRoad Logistics
02.2021 - 08.2023
  • Complete rebuild and restructure of personnel, processes and procedures within the Fleet and logistics zone.
  • Continuous improvement implementing and facilitating structural changes to meet compliance standards including but not restricted to Equipment maintenance, OHS, COR, fatigue, Load Restraint & Mass & dimension legislation, work diary and run sheet compliance.
  • Restructure New employee training program including Truck safe compliance and medical’s for all drivers.
  • Create and maintain transport KPIs to optimize financial improvement including Futile and demurrage report with the efficiency of 95% = $600k = per year
  • Management of 50+ drivers and 2 Fleet Supervisors
  • Meeting requirements of Federal and State legislation pertaining to transport and logistics, effectively engage to achieve company goals and strategic objectives.
  • Spearheaded initiatives aimed at minimizing environmental impact by promoting eco-friendly driving habits among drivers and adopting sustainable practices within daily operations.
  • Reduced fuel consumption through strategic route planning and efficient vehicle allocation practices.

On Site Refueling Manager Victoria/Scheduler/Analyst

Caltex Energy Australia / GBS / BP Australia (Linfox)
02.2017 - 02.2021
  • Implementation and Management of the CPS Fleet Management Standard with a focus on Preventative Maintenance and increased profit of On-Site Refuelling within Victoria and developing an extended program nationwide.
  • Increased Caltex Learning and development course compliance of driving staff from below 50% to 95% over a 18 month period Increased driver / Fleet efficiencies from -9% loss to 60% in a 12 month period.
  • Development and Implementation of Site fuel Averages with in Bp DIP analysis programs to ensure 98% delivery rate and reducing Site Stock outs and Site Redirections.
  • Increased efficiencies in fuel utilization at 10.3 hours per shift, truck capacities at 98.4% and commercial costings.
  • Within 1.25 years of service, achieving the ability to be able to schedule both Victoria Metro, Sydney Metro and Newcastle at a high competency level.
  • Mastering and successfully achieving high results, autonomously and within a team environment in trying conditions such as Terminal Shutdowns, Fuel Allocations, Bush Fires, Floods and Covid -19.
  • Plan Deliveries of Bulk Fuel in the most cost-efficient manner whilst providing the highest level of customer service and satisfaction, ensuring all HSSE requirements and regulations are adhered to.
  • Perform and complete the business-critical duty of scheduling daily whereby BP’s income from bulk fuel sales is generated.
  • Monitor scheduled activity & manage deviations back to business needs and customer needs.
  • Manage stock levels at consignment and other nominated sites through consultation with customers and business trends to manage customer demand.
  • Ensure optimal resource utilisation, through liaison with fleet operators, Logistic Co-Ordinators, terminals, retail, and customers.
  • Develop and maintain strong working relationships with external stakeholders including BP Resellers & Terminals team, Hired Carriers, BP Distributors and key customer accounts.
  • Advise support and coach Senior Managers with people leadership responsibilities.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.

Operations Manager

Toll liquids Pty Ltd
02.2016 - 02.2017
  • Increased learning @ Toll course compliance of BU salaried staff from below 40% to 90% over a 10-month period.
  • Increased Liquids Review and Review completion rates from below 60% (2015/16)to above 90% (2016/17) Creation of Liquids Learning and Development plan to align BU activity towards achieving Toll Group initiatives and goals, as well as improving ROI in people development activity.
  • Development and implementation of business-wide culture initiative LEAP, focused toward front-line leadership to increase engagement and improve safety culture across the business nationally.
  • Business partner in all learning and organisational development activity to the Liquids business unit.
  • Development and implementation of learning and development strategy
  • Talent Development and management of entire Liquids unit (approx. 150 employees)
  • Advise support and coach Senior Managers with people leadership responsibilities
  • Management of all Toll Group learning and compliance requirements within the Toll Liquids Group.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.

Fuel Scheduler

Petrogas Pty Ltd
02.2012 - 02.2015
  • Coordination of driver rosters and shift runs to maximise utilization and minimise cost from below 55% to 70% with in twelve months
  • Liase and engage with Marketing with advice of service potential and constraints during contract Reviews for new and existing customers.
  • Focused toward front-line leadership to increase engagement and improve safety culture across the business ensuring the operation complied with Health, Safety and environmental policies.
  • Leading and motivating the driver force to meet agreed performance measures
  • Advise support and coach Senior Managers with people leadership responsibilities
  • Manage the driver group to achieve the most effective and efficient outcome towards company objectives
  • Management of all Petrogas learning and compliance requirements within the Toll liquids Group
  • Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
  • Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.

Education

Diploma - Hospitality

Hoppers Crossing Secondary College
01.1996

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Footscray City Secondary College

Skills

  • Transportation
  • Route planning
  • Scheduling coordination
  • Logistics management
  • Staff training and development
  • Multiple project coordination
  • Workflow planning
  • Employee performance reviews
  • Fleet maintenance
  • Route planning expertise
  • Strong leadership

Certification

  • 1995 Liquor Licensing Commission of Victoria, Responsible Serving of Alcohol
  • 1995 Australian Hotels and Hospitality Assoc. Inc. and Licensed Clubs Assoc. of Victoria, Special Employees Gaming Course
  • 1997 Sheraton Towers Southgate - Productivity and Empowerment
  • 2004 Certificate 3&4 in Real Estate Agents Representatives Licence
  • 2004 Real Estate Institute of Victoria Risk Management
  • 2007 Certificate 3 in Masseuse – Relaxation
  • 2008 Certificate in Road and rail Transport of Dangerous Goods (ADG7)
  • 2010 Certificate 3 and 4, Transport & Warehousing
  • 2014 Certificate 5 in Transport and Logistics
  • 2015 Smith’s Driver Training Course
  • First Aid - Level 2 Certificate

Timeline

Dispatch Operations Manager

G James Glass & Aluminium
08.2023 - Current

Fleet Supervisor- Manger / Compliance

SeaRoad Logistics
02.2021 - 08.2023

On Site Refueling Manager Victoria/Scheduler/Analyst

Caltex Energy Australia / GBS / BP Australia (Linfox)
02.2017 - 02.2021

Operations Manager

Toll liquids Pty Ltd
02.2016 - 02.2017

Fuel Scheduler

Petrogas Pty Ltd
02.2012 - 02.2015

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Footscray City Secondary College

Diploma - Hospitality

Hoppers Crossing Secondary College

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