Michelle O'Loughlan
Birkdale,QLD
Summary
Dynamic Disability Support Worker with over 10 years of extensive experience, adept in medication management and crisis intervention. Proven ability to enhance patient engagement and develop individualized support plans, fostering personal growth and independence. Strong communicator and empathetic advocate, dedicated to improving client outcomes through effective teamwork and innovative problem-solving. Skilled in coordinating with multidisciplinary teams, resource coordination, and emotional support. Demonstrated impact in enhancing patient/client satisfaction and facilitating access to community resources. Highly motivated, with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively, unsupervised, and quickly mastering new skills.
Overview
41
41
years of professional experience
1
1
Certification
Work History
Disability Support Worker
Australian Quality Care
Cannon Hill, QLD
11.2019 - Current
- Maintained records of services provided, client progress, and goals achieved.
- Improved resident and staff engagement through group activities.
- Assisted individuals in performing wide range of housekeeping functions to develop levels of ability.
- Developed strategies to help individuals cope with their disability.
- Utilized data and experience to coordinate patient care and rehabilitation.
- Instructed clients on proper use of adaptive equipment such as wheelchairs and walkers.
- Tracked patient or client care and followed through to provide service effectiveness.
- Participated in team meetings with supervisors, doctors, nurses, therapists.
- Identified environmental challenges to client progress through interviews with patient and caregivers.
- Conducted assessments of client abilities and needs to create individualized care plans.
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Transported clients to appointments, social events, and other activities as needed.
- Provided crisis intervention services during emergency situations.
- Educated clients on options to assist in making informed decisions.
- Assisted clients with activities of daily living such as eating, dressing, and grooming.
- Administered medication to patients according to strict schedules.
- Collaborated with other professionals to assess client needs.
- Managed challenging behaviors through positive reinforcement techniques.
- Lifted, moved and adjusted clients to ambulate individuals for diverse needs.
- Modified treatment plans to accommodate changes in clients' health or progress.
- Provided assistance in the home environment including meal preparation and light housekeeping.
- Coordinated doctor appointments, exercise, recreation, and family visits to maintain schedule.
- Transported patients safely to social activities and doctors appointments.
- Facilitated communication between nonverbal individuals using sign language or other methods.
- Maintained organized filing system for client records, providing complete documentation of all interactions.
- Advocated for clients to resolve medical or personal crises.
- Helped patients move in and out of beds, baths and wheelchairs by following safe lifting techniques.
- Monitored client progress and reported any changes in behavior or health conditions to supervisor.
- Provided emotional support to individuals with physical or mental disabilities.
- Documented services and collected required data for evaluation.
- Supervised other workers and caregivers providing services to clients.
- Created detailed and individualized plans to best support patients.
- Recorded patient temperature, pulse and blood pressure to monitor health and well-being.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Complex Bowel Care.
- Catheter care.
- Enteral feeding.
AIN/Medication Nurse
First Choice Nursing Agency
Alexandra Hills, QLD
06.2019 - 06.2020
- Advocated for patient needs with interdisciplinary team and implemented outlined treatment plans.
- Provided education to patients on the proper use of medications.
- Prepared sterile solutions according to established protocols prior to administration of injections or infusions.
- Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
- Stocked clinical workstations and procedure rooms with necessary supplies.
- Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Answered signal lights, bells or intercom systems to determine resident needs.
- Distributed drinking water and nourishment to residents.
- Performed housekeeping duties such as changing linens and cleaning bathrooms when necessary.
- Supplied, collected and emptied patient bedpans on frequent basis.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Supported non-ambulatory residents in range of motion exercises.
- Observed patients for any changes in their physical or mental condition.
- Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.
- Exercised comatose and paralyzed patients to reduce delirium and improve physical function.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Reported changes in patient condition to registered nurse or physician.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Participated in educational programs related to nursing assistant skills development.
- Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
AIN/Medication Nursing Assistant
Nambucca Valley Care
Nambucca Heads, NSW
03.2019 - 06.2019
- Utilized electronic health record systems for entering medication orders and patient information.
- Collected specimens from patients for laboratory testing purposes.
- Monitored patient response to medications, reporting any adverse reactions or changes in condition.
- Assisted with medication administration, ensuring accuracy and safety of patients.
- Safely and accurately prepared all medications and sterilized products by using proper techniques, calculations and standards of precautions.
- Assisted with transferring residents in and out of wheelchairs and adaptive equipment.
- Provided support and assistance to nursing staff with patient care activities.
- Maintained a clean and safe environment in the medication preparation area.
- Prepared various medications per shift to distribute to patients orally, topically, or through inhalation.
- Prevented spread of infection by consistent hand washing, universal precautions and special isolation procedures.
- Obtained, recorded and reported patient vital signs for medication administration.
- Followed protocols for disposing of expired or unused medications safely.
- Turned and repositioned bedridden patients to prevent bedsores.
Director
M Vending Pty Ltd
Redhead, NSW
01.1998 - 06.2019
- Prepared staff work schedules and assigned team members to specific duties.
- Directed operations to improve efficiency and increase profit margins.
- Reviewed internal reports and identified areas of risk or potential cost savings.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Directed the organization's daily operations, ensuring compliance with applicable laws and regulations.
- Developed policies and procedures to ensure compliance with corporate standards.
- Established relationships with vendors and suppliers to secure favorable terms for materials or services.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Delegated work to staff, setting priorities and goals.
- Implemented successful business strategies to increase revenue and target new markets.
- Negotiated agreements with external partners such as contractors or consultants.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Operated a variety of machinery and tools safely and efficiently.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
AIN/Medication Nurse
Amaroo Aged Care Facility
Whitebridge, NSW
01.2016 - 03.2019
- Assessed patient conditions, monitored behaviors and updated supervising physicians with observations and concerns.
- Stocked clinical workstations and procedure rooms with necessary supplies.
- Ensured compliance with standards of practice, safety regulations, policies and procedures.
- Observed strict safety measures, including checking medication dosages before administration to patients.
- Answered signal lights, bells or intercom systems to determine resident needs.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Observed patients for any changes in their physical or mental condition.
- Turned and repositioned bedridden patients to prevent bedsores.
- Used mobility devices to transport patients.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Supplied, collected and emptied patient bedpans on frequent basis.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Observed and reported unusual symptoms and changes to charge nurse.
- Maintained detailed records of all wound care activities and treatments provided.
- Performed debridement of wounds to remove necrotic tissue and promote healing.
- Participated in wound care education sessions for healthcare staff to enhance knowledge and skills.
- Cared for patients with various wounds caused by injuries, medical treatments and diseases.
Manager
National Australia Bank
Newcastle, NSW
02.1995 - 06.2003
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Delegated work to staff, setting priorities and goals.
- Monitored staff performance and addressed issues.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Enhanced team morale and retention through recognition programs and career development opportunities.
- Conducted performance reviews for team members.
- Coordinated approval or rejection of lines of credit or commercial, real estate or personal loans.
- Created and maintained a positive work environment within the branch.
- Managed daily workflow including assigning tasks to staff members.
- Assisted customers with account openings, closings, transfers, payments.
Bank Officer
National Australia Bank
Sydney, NSW
01.1988 - 12.1995
- Organized staff schedules to ensure adequate coverage during peak hours, optimizing customer service.
- Managed daily branch operations, ensuring compliance with banking policies and federal regulations.
- Fostered relationships with new and existing customers to expand the bank's client base.
- Provided support for loan applications and processed mortgage paperwork.
- Collaborated with other departments in order to resolve customer disputes.
- Ensured accurate data entry into the banks' computer system.
- Maintained records of customer transactions.
- Reviewed loan applications for accuracy and completeness before submitting them for approval.
- Responded to customer inquiries and resolved account issues.
- Opened new checking, savings and lines of credit for customer accounts.
- Assisted customers with online banking setup and troubleshooting issues.
- Educated clients on the benefits of various investment options.
- Processed deposits, withdrawals, transfers, payments, checks.
- Prioritized and organized tasks to efficiently accomplish service goals.
Sales Assistant
Target Australia
Campbelltown, NSW
02.1985 - 01.1988
- Ticketed, arranged and displayed merchandise to promote sales.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Managed cash register transactions accurately and efficiently.
- Helped customers find specific products, answered questions, and offered product advice.
- Ensured compliance with company policies and procedures at all times.
- Bagged or packaged purchases and wrapped gifts.
- Assisted customers with returns, exchanges and refunds.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Informed customers about current promotions and discounts.
- Resolved customer complaints in a timely manner.
- Handled returns and exchanges according to company policies.
Salesperson
O'Loughlan Sand & Soil
Campbelltown, NSW
01.1984 - 01.1988
- Operated register, handled cash and processed credit card transactions.
- Greeted customers and provided assistance with product selection.
- Provided excellent customer service to clients in person and over the phone.
- Answered phones, taking customer orders
Education
Certificate - Complex Bowel Care
Queensland Health Academy
Ormeau, QLD02-2025
Certificate - Positive Behaviour Support 1, 2, & 3
AQC
Online10-2024
Certificate - Abuse & Neglect
AQC
Online07-2024
Certificate - Hand Hygiene
AQC
Online07-2024
Certificate - Infection Control
AQC
Online07-2024
Certificate - Workplace Bullying & Harassment
AQC
Online07-2024
Certificate - Complaints & Reportable Incidents
AQC
Online07-2024
Certificate - HLTAID009, HLTAID010 & HLTAID011 First Aid
First Aid Pro
Brisbane, QLD07-2024
Certificate - Diabetes
AQC
Online04-2024
Certificate - Epilepsy
AQC
Online04-2024
Certificate - Medication Management
AQC
Online04-2024
Certificate - Manual Handling 1 & 2
AQC
Online04-2024
Certificate - Professional Boundaries
AQC
Online04-2024
Certificate - Duty of Care, Informed Choice & Dignity of Risk
AQC
Online06-2023
Certificate - Keeping Safe At Work
AQC
Online06-2023
Certificate - NDIS Foundations
AQC
Online06-2023
Certificate - Preventing Dementia
University of Tasmania
TAS05-2018
Certificate - Understanding Dementia
University of Tasmania
TAS02-2018
Certificate III - Individual Support/Assist Clients With Medications
Essential Skills
Hamilton, NSW11-2017
Certificate - Wound Bed Preparation
Smith & Nephew
Online Learning02-2017
Certificate - Pressure Injuries
Smith & Nephew
Online02-2017
Certificate - Skin Integrity
Smith & Nephew
Online02-2017
Certificate III - Aged Care
Aspire Training & Development
Cardiff, NSW02-2016
Certificate III - Home & Community Care
Aspire Training & Development
Cardiff, NSW02-2016
Certificate - Connecting With Carers From CALD Backgroundsa
NSW Health
South Eastern Sydney12-2015
Certificate - Palliative Approach To Care, Planning & Assessment
Silver Chain Training
Online12-2015
Certificate - Providing Care To Clients & Carers (Palliative)
Silver Chain Training
Online12-2015
Certificate - Delivering A Palliative Approach For Aged Care
Silver Chain Training
Online12-2015
Certificate - Pain Management
Silver Chain Training
Online12-2015
Certificate - Recognising Deteriorating Clients
Silver Chain Training
Online12-2015
Certificate - Aboriginal Culture - Respecting The Difference
NSW Health
Online12-2015
Certificate - Overview of Palliative Care
Triple CN Nursing Agency
Cardiff, NSW12-2015
Certificate - Creating The Future
Whitebridge Community of Schools
Whitebridge, NSW12-2011
Certificate - Personal Computer Skills
NAB
Sydney, NSW08-1993
High School Diploma - Secondary Education
St Patricks College Campbelltown
Campbelltown, NSW12-1987
Skills
- Medication management
- Bowel care
- Patient monitoring
- First aid certification
- Team collaboration
- Crisis intervention
- Communication skills
- Health education
- Individualized support plans
- Personal growth support
- Substance abuse prevention
- Problem-solving abilities
- Written communication
- Multitasking
- Team building
- Personal care
- Self-care promotion
- Heartsaver first aid CPR AED
- Clinical documentation
- Case management
- Disability awareness
- Active listening
- Multitasking capacity
- Excellent communication
- Worker supervision
- Mobility support
- Reliability
- Patient support
- Report writing
- Client transportation
- Documentation and recordkeeping
- Independent living support
- Daily living requirements
- Multicultural sensitivity
- Respite care
- Hospice care
- Medical terminology
- Youth services
- Dependency recovery
- Empathy and patience
Affiliations
- Reading
- Exercise
- Camping
- Riding
- Travel
Accomplishments
- Certificate of Life Membership, Redhead Public School Parents & Citizens Association
- Certificate of Outstanding Contribution to Redhead Public School
- Special Recognition Award for Excellence in Sales and Service
- Special Recognition Award by the Campbelltown City Council Mayor
Certification
- Working with children's check
- Nationally Coordinated Criminal History Check Certificate
- Immunization History Certificate
- Yellow card
- Driver's License
Timeline
Disability Support Worker
Australian Quality Care
11.2019 - Current
AIN/Medication Nurse
First Choice Nursing Agency
06.2019 - 06.2020
AIN/Medication Nursing Assistant
Nambucca Valley Care
03.2019 - 06.2019
AIN/Medication Nurse
Amaroo Aged Care Facility
01.2016 - 03.2019
Director
M Vending Pty Ltd
01.1998 - 06.2019
Manager
National Australia Bank
02.1995 - 06.2003
Bank Officer
National Australia Bank
01.1988 - 12.1995
Sales Assistant
Target Australia
02.1985 - 01.1988
Salesperson
O'Loughlan Sand & Soil
01.1984 - 01.1988
Certificate - Complex Bowel Care
Queensland Health Academy
Certificate - Positive Behaviour Support 1, 2, & 3
AQC
Certificate - Abuse & Neglect
AQC
Certificate - Hand Hygiene
AQC
Certificate - Infection Control
AQC
Certificate - Workplace Bullying & Harassment
AQC
Certificate - Complaints & Reportable Incidents
AQC
Certificate - HLTAID009, HLTAID010 & HLTAID011 First Aid
First Aid Pro
Certificate - Diabetes
AQC
Certificate - Epilepsy
AQC
Certificate - Medication Management
AQC
Certificate - Manual Handling 1 & 2
AQC
Certificate - Professional Boundaries
AQC
Certificate - Duty of Care, Informed Choice & Dignity of Risk
AQC
Certificate - Keeping Safe At Work
AQC
Certificate - NDIS Foundations
AQC
Certificate - Preventing Dementia
University of Tasmania
Certificate - Understanding Dementia
University of Tasmania
Certificate III - Individual Support/Assist Clients With Medications
Essential Skills
Certificate - Wound Bed Preparation
Smith & Nephew
Certificate - Pressure Injuries
Smith & Nephew
Certificate - Skin Integrity
Smith & Nephew
Certificate III - Aged Care
Aspire Training & Development
Certificate III - Home & Community Care
Aspire Training & Development
Certificate - Connecting With Carers From CALD Backgroundsa
NSW Health
Certificate - Palliative Approach To Care, Planning & Assessment
Silver Chain Training
Certificate - Providing Care To Clients & Carers (Palliative)
Silver Chain Training
Certificate - Delivering A Palliative Approach For Aged Care
Silver Chain Training
Certificate - Pain Management
Silver Chain Training
Certificate - Recognising Deteriorating Clients
Silver Chain Training
Certificate - Aboriginal Culture - Respecting The Difference
NSW Health
Certificate - Overview of Palliative Care
Triple CN Nursing Agency
Certificate - Creating The Future
Whitebridge Community of Schools
Certificate - Personal Computer Skills
NAB
High School Diploma - Secondary Education
St Patricks College Campbelltown
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