Summary
Overview
Work History
Education
Skills
Timeline
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Michelle Olsanska

Kogarah,Australia

Summary

I am a highly approachable individual who has a positive and ambitious attitude and a willingness to learn. I have always taken on new roles enthusiastically and pride myself on discharging any duties accepted to the best of my ability and in a highly professional manner. I have strong communication and interpersonal skills with demonstrated ability to manage competing priorities and meet deadlines. I am creative problem solver with strong analytical and critical thinking skills.

Overview

13
13
years of professional experience

Work History

Import and AQIS Coordinator

DP World
10.2022 - Current
  • Balanced schedule and customer demands against team capabilities and available resources to meet performance objectives.
  • Improved team productivity with regular communication and progress updates.
  • Gathered and organized materials to support operations.
  • Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
  • Resolved customer issues related to shipments efficiently while maintaining high levels of satisfaction throughout the resolution process.
  • Ensured timely delivery of containers and goods by closely monitoring shipments and proactively addressing potential delays.
  • Processed customs declarations and maintained records of customs documents.
  • Supervised warehouse operations by managing employees during shifts.
  • Collaborated with other department heads on company-wide initiatives aimed at improving operational efficiency across multiple divisions.
  • Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.

Warehouse and Admin Officer

Tiger Vision
08.2018 - 06.2022
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Worked with customers to understand needs and provide excellent service.
  • Actively listened to customers' requests and concerns, evaluate solutions and make decisions.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Offered expertise in inventory management and current stock levels to internal teams to facilitate accuracy and product availability.
  • Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
  • Handled day-to-day shipping and receiving overseeing more than 150 packages per day.
  • Conducted research to address shipping errors and packaging mistakes.

Event Management Assistant

The Venues Collection
12.2016 - 09.2019
  • Coordinated schedules and timelines for events.
  • Managed event logistics and operations.
  • Brainstormed and implemented creative event concepts and themes.
  • Managed administrative logistics of events planning, event booking and event promotions.
  • Developed post-event reports to determine effectiveness of each event.
  • Coordinated florists, photographers and musicians during for events.
  • Performed event coordination for larger parties and gatherings.

Hospitality Attendant

JRM Hospitality Group
03.2017 - 07.2018
  • Identified and resolved customer complaints concerning food or lodging.
  • Acknowledged outstanding staff performance to boost morale.
  • Established relationship with regular customers to provide constant and excellent service.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behaviour.
  • Arranged linens and table settings according to seating plan and event theme.

Restaurant Manager

Arthur's Pizza
07.2014 - 11.2016
  • Purchased adequate quantities of food, beverages, equipment and supplies.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Carefully interviewed, selected, trained and supervised staff.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.

Receptionist

Czechtrade
01.2012 - 01.2013
  • Confirmed appointments, communicated with clients and updated client records.
  • Answered central telephone system and directed calls accordingly.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Coordinated catering and set up conference rooms for corporate and client meetings.

Education

Certificate III - Tourism

Academies Australasia

Diploma - Business Management

City Institute

Skills

  • Records and database administration
  • Customer relations understanding
  • Warehouse and manufacturing operations
  • Strategic Planning
  • Priority management
  • Multitasking Abilities
  • Adaptability and Flexibility
  • Organizational Skills
  • Self Motivation
  • Training and mentoring
  • Container Chain, 1-Stop, Oracle, OTM, BioSecurity, CRM, MS office experience

Timeline

Import and AQIS Coordinator

DP World
10.2022 - Current

Warehouse and Admin Officer

Tiger Vision
08.2018 - 06.2022

Hospitality Attendant

JRM Hospitality Group
03.2017 - 07.2018

Event Management Assistant

The Venues Collection
12.2016 - 09.2019

Restaurant Manager

Arthur's Pizza
07.2014 - 11.2016

Receptionist

Czechtrade
01.2012 - 01.2013

Certificate III - Tourism

Academies Australasia

Diploma - Business Management

City Institute

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Michelle Olsanska