Michelle O'Mara
Westcourt,QLD
Summary
Adept at task delegation and inventory control, I significantly enhanced team efficiency and service quality at LUXXE Outsourced Hotel Services. By fostering an inclusive environment and prioritizing staff training, I reduced turnover and improved guest satisfaction, showcasing my leadership and organizational skills.
Areas of expertise include skilled team management, adhering to safety regulations and maintaining fun and efficient work environment for staff.
Overview
26
26
years of professional experience
Work History
Executive Housekeeper
LUXXE Outsourced Hotel Services
02.2011 - 12.2024
- Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
- Developed and implemented effective training programs for new hires, resulting in a well-prepared and competent staff.
- Increased productivity levels by implementing time-saving strategies such as enhanced scheduling methods or task prioritization techniques.
Housekeeping Supervisor
Cairns International Hotel
08.1998 - 11.2010
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
Skills
- Housekeeping
- Staff scheduling
- Staff training and development
- Chemical handling
- Maintenance scheduling
- Waste management
- Quality assurance
- Policy enforcement
- Recruiting and interviewing
- Cost control
- Eco-friendly practices
- Time management expert
- Expense tracking
Timeline
Executive Housekeeper
LUXXE Outsourced Hotel Services
02.2011 - 12.2024
Housekeeping Supervisor
Cairns International Hotel
08.1998 - 11.2010
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