Michelle O’Toole
Adelaide,SA
Summary
Conscientious and compassionate human resources professional with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams.
Overview
32
32
years of professional experience
Work History
Recruitment and Retention Manager
KMCS – D&C Employment Pty Limited
10.2019 - Current
- End - to - End recruitment activity
- New staff inductions and training
- Police clearance management and implementation
- Database management
- Daily HR function and administration
- Implemented several successful Pre-Employment Programs with job Net providers
- Networking and relationship building with internal and external Stakeholders
- Implemented KMCS been part of job fairs
- Often, I was a guest speaker on the day
- Implemented reports to track rostered hours and spend to measure against budgets
- Performance management of KMCS staff
- Contract generation and contract reviews
- Conducted dispensary meeting with KMCS staff
- Assisted with fortnightly payroll
- End to End recruitment
- Advised the HR Manager in new strategies within the recruitment department due to their evolving and changing department
- Provided reports and change proposals for management review
- Brand promotion including speaking at training facilities and job net providers.
Outsource consultant
Adelaide Fence Corp
05.2015 - Current
- Initial set up of new business this included website build, branding i.e. Signage, logo, Uniforms, cars
- Implementation of all policies and procedures i.e. SWMS, Tickets, OHS
- End - to - End recruitment activity
- Contact generation and reviews
- Implemented stock control
- Performance management of all staff
- Inductions and training of all staff
- Assist in payroll, timesheet management and budgeting
- Oversee monthly and quarterly reports
- Co-ordinate content and setup for monthly team meetings
- Provide ongoing HR and daily operation advice to the Operation’s Manger
Recruitment Consultant
Randstad, SA Government/Council
03.2019 - 10.2019
- End - to - End recruitment activity
- Successfully matching candidates into temporary placements
- Business Development, new business contacts
- Marketing calls to source new business opportunities
- Provided HR advice from the Industrial Branch manager around sensitive HR issues
- Rostering for various clients, using various rostering systems
- Phone Pre-screening Candidates, Interviews and Reference Checking
- Online and Print Advertising
- Client management
- Strict Compliance guidelines
- Visa Checking
- Rate Negotiation
- Regular email and phone contact with new and existing Clients and Candidates
- Google Candidate and Client Searches
- Data Entry and database management
- Adherence to strict KPI’s
- Online and Print Advertising, Candidate Attraction
- Strong Word Processing/ Data Entry skills
Onsite Consultant/Account Manager
Randstad, Arnott’s
01.2016 - 09.2018
- Successfully matching candidates into temporary placements
- Phone Pre-screening Candidates, Interviews and Reference Checking
- Developed and management of weekly, 24-hour roster for an average of 200 staff
- HR advisor duties to Arnott’s senior management team and Randstad
- Daily, Weekly and Monthly Reports for Management
- Chair of management meetings
- Manage roster changes daily
- Online and Print Advertising
- Client management
- Visa and Police clearance management
- Data Entry and database management
- Mentoring and training junior consultants
- Performance Management Randstad Candidates
- Monthly Toolbox Meetings
Manager Public Relations
St Vincent de Paul Society
05.2013 - 01.2016
- And Fundraising
- The position is part of the PR and Fundraising team and is accountable for providing services of business development, public relations, event coordination, sponsorship, fundraising, HR assistance to the HR manager and leading the Marketing Team
- Coordination of those events that form part of the Marketing and Business Development Plan
- Managed and implemented weekly rosters for marketing team as well as rostering for volunteers for marketing events
- Developed and managed Volunteer recruitment, loyalty programs, retention and attraction programs
- Development of appeals and fundraising sponsorship activities
- Coordination of national website development, development of guidelines and management of the South Australian website
- Manage the rolling out the communications strategy throughout the Society
- Undertake research activities or program analysis on PR projects or special events
- Coordinate preparation of operational plans, budgets and timelines Coordinate event volunteer assistance
- Provide risk assessment for events and implement controls based on the hierarchy of controls and in accordance with CSHW SA policies and procedures
- Prepare reports, letters, and briefings
- Develop and maintain positive working relationships with media, Society members and diverse groups of people within the public and private sectors the wider community, through employing effective communication strategies
- Respond to face to face and telephone enquiries and requests for information from stakeholders in a responsive and professional manner
- Undertake research activities or program analysis on public relations projects or events
- Maximise all opportunities to increase revenue using ethical fundraising principles
- Assist in the design and implementation of new donor programs and coordinate associated activities
- Develop a close working relationship with sponsors stakeholders including customers, colleagues, suppliers, and partner organizations
- Managed the team of paid staff and volunteers
Senior Recruitment Consultant/Team Leader
Pursuit People Solution’s
09.2012 - 05.2013
- End - to - End recruitment activity
- Successfully matching candidates to both Temporary and Permanent Placements
- Business Development, new business contacts
- Marketing calls to source new business opportunities
- Phone Pre-screening Candidates, Interviews and Reference Checking
- Online and Print Advertising, Candidate Attraction, Expos and Conferencing
- Client visits, site visits, Onsite Safety inspections, JSA’s
- OH&S Inductions for new candidates
- Aftercare Checks
- E shots and regular marketing campaigns
- Strict Compliance guidelines
- Visa Checking
- Rate Negotiation
- Regular email and phone contact with new and existing Clients and Candidates
- Google Candidate and Client Searches
- Data Entry onto One Touch Database
- Regular Training and development
- Monthly fee predictions and reporting
- Adherence to strict KPI’s
- Daily, Weekly and Monthly Reports for Management
- Online and Print Advertising, Candidate Attraction
- Budget interpretation and Board Reports
- Involvement in Tender Writing
- Mentoring to Associate and Recruitment Consultants
- Training and development, Performance reviews to team members
- Strong Word Processing/ Data Entry skills
Recruitment Consultant
Locher Human Resources
09.2010 - 09.2012
- Administration, facilitation, and upkeep of records of employees
- Telephone screening, behavioral based interviewing, and group assessments
- Ensuring that applicants are processed in a timely manner, with regular interaction and follow-up
- Rostering for various clients
- Audit applicant paperwork to ensure it meets compliance requirements
- Meet and exceeded weekly KPI’S
- Conflict resolution
- Rostering for client base
- Effectively communicate with candidates and clients regarding recruitment process, market and salary trends, policy and procedures
- Utilising various resources to attract suitable candidates
- Utilising various resources to attract suitable candidates
- Cold calling and Lead Generation
- Co-ordinating the end to end recruitment process for new hires, including drafting advertisements, advertising positions, screening, interviewing and reference checking
- Utilise relationship building skills
- Maintaining accurate records – up to date soft and/or hard copy files of all communication
- Assisting with all candidate and client enquiries
- Compliance and Legislation Regulations
- Ensuring all Occupational Health and Safety policies and procedures are adhered to
- Complete Aftercare to candidates and clients
- Organise additional training or testing where required
- Preparing relevant all documentation for candidates and clients
- Maintaining up to date market knowledge
- Effectively communicate with candidates and clients regarding recruitment process, market and salary trends, policy and procedures
Production Coordinator
ARTS ASIA PACIFIC
08.2008 - 02.2010
- Included all pre-production planning and logistics
- Support to the account manager, processing payroll and invoicing using MYOB
- Administrative duties and PA to managing director
- Marketing and promotion of productions, including pre/post opening night parties
- Point of contact for all staff, cast and crew before, during and after production
- Day-to-day management of the production, the touring company and various local partners
- Assisted in visa processing, ground transport, flights and accommodation for all touring staff in various cities and countries
- Developing and managing rosters for bump in/performances/bump out.
Catering, Event Services Manager
ADELAIDE TOWN HALL
07.2006 - 08.2008
- Staff employment to cover minor and major events taking place at The Adelaide Town Hall
- This involves rostering permanent and casual staff plus the booking and supervision of agency staff
- Employing staff
- Conducting interviews, screening process and the final appointing of selected staff
- From then staff are taken through an induction process and trained as required
- An understanding of OH&S and Responsible Service of Alcohol is conveyed to all new staff and follow up reinforcement and training is given as appropriate
- Overseeing the smooth running of those functions
- Sales function
- Attending to enquiries and turning those into bookings and following through to a successful function
- This function includes following up by phone, email and the provision of quotations to any prospective lead
- My conversion rate of enquiry to a booking has been considered exceptional by the organisation
- Office Procedures
- Range from taking initial enquiries and sales, stock control, budgeting, function co ordination, provision of financial reports covering functions and reporting on all company procedures
- All the above involves utilising formatted company computer reports
- Day to day dealing with prominent dignitaries that utilise the Town Hall for functions and ensuring their requirements are satisfied
Assistant Manager / PA
THE BIG ROCKING HORSE
03.2004 - 07.2006
- I accepted this position as a two-year role to be involved in the resurrection of the business at the time the current owner purchased the operation
- Café/Restaurant
- This facility was virtually not functional at commencement and has been now been turned into a high turnover and profitable operation
- My involvement included stock control, menu development, negotiating with suppliers, implementing standards and procedures and occupational health and safety issues
- Growth was achieved by licensing the premises, introduction and sale of functions and events, including hosting corporate events for entities such as the Tourist Commission
- Recruitment, rostering, training, supervision, and motivation of staff
- Marketing, publicity, advertising and general promotional activities which included field days, promotional events and general liaison with tour operators, visitor information centres and community organisations
- This involved being an active member of the Torrens Valley Tourism Association and liaising with S.A
- Tourism Commission
- Daily operations and running of the seven-day business
- This includes till balancing, opening and closing procedures, reconciliation and banking
- I fulfilled the roll of general manager at the times the proprietor was on annual leave or absent from the business
Marketing and HR Manger
01.2001 - 01.2003
- Initial set up of new business this included website build, branding i.e
- Signage, logo, Uniforms, cars
- Implementation of all policies and procedures i.e
- SWMS, Tickets, OHS
- End to End recruitment of all staff
- Contact generation and reviews
- Implemented stock control
- Performance management of all staff
- Inductions and training of all staff
- Assist in payroll, timesheet management and budgeting
- Oversee monthly and quarterly reports
- Co-ordinate content and setup for monthly team meetings
- Provide ongoing HR and daily operation advice to the Operation’s Manger, Working holiday travelling around Australia
- Various casual positions undertaken in the hospitality industry.
Function Duty Manager
GRAND MERCURE
Lofty, Mt
01.1998 - 01.2001
Senior Recruitment Consultant & Business Development Manger
Toll People
01.1996 - 01.1998
- End - to - End recruitment activity
- Successfully matching candidates into permanent Placements
- Business Development, new business contacts
- Marketing calls to source new business opportunities
- Phone Pre-screening Candidates, Interviews and Reference Checking
- Online and Print Advertising
- Client management
- Strict Compliance guidelines
- Visa Checking
- Rate Negotiation
- Regular email and phone contact with new and existing Clients and Candidates
- Google Candidate and Client Searches
- Data Entry into Fast Track 360
- Adherence to strict KPI’s
- Daily, Weekly and Monthly Reports for Management
- Online and Print Advertising, Candidate Attraction
- Mentoring to resource and junior consultants
- Strong Word Processing/ Data Entry skills, Travelled through Africa and Europe
- Hold a current Senior First Aid Certificate
- Hold a current and clean Police clearance
Education
Scotch College
AdelaideSkills
- Flexible and Adaptable
- Multitasking Abilities
- Excellent Communication
- Analytical and Critical Thinking
- Written Communication
- Interpersonal Communication
- Planning and Coordination
- Organization and Time Management
- Self-Motivated
- Attention to Detail
- Problem-Solving
- Teambuilding
Additional Information
- Volunteer on Fred’s Van
Timeline
Recruitment and Retention Manager
KMCS – D&C Employment Pty Limited
10.2019 - Current
Recruitment Consultant
Randstad, SA Government/Council
03.2019 - 10.2019
Onsite Consultant/Account Manager
Randstad, Arnott’s
01.2016 - 09.2018
Outsource consultant
Adelaide Fence Corp
05.2015 - Current
Manager Public Relations
St Vincent de Paul Society
05.2013 - 01.2016
Senior Recruitment Consultant/Team Leader
Pursuit People Solution’s
09.2012 - 05.2013
Recruitment Consultant
Locher Human Resources
09.2010 - 09.2012
Production Coordinator
ARTS ASIA PACIFIC
08.2008 - 02.2010
Catering, Event Services Manager
ADELAIDE TOWN HALL
07.2006 - 08.2008
Assistant Manager / PA
THE BIG ROCKING HORSE
03.2004 - 07.2006
Marketing and HR Manger
01.2001 - 01.2003
Function Duty Manager
GRAND MERCURE
01.1998 - 01.2001
Senior Recruitment Consultant & Business Development Manger
Toll People
01.1996 - 01.1998
Scotch College