MICHELLE PAEKAU
Summary
Detail-oriented professional skilled in coordinating trade operations and providing exceptional customer service. Committed to continuous improvement, leveraging strong organizational skills and teamwork to meet key objectives and drive operational success.
Overview
14
14
years of professional experience
Work History
Commercial Trade Specialist
Underwood Bunnings Trade
Brisbane
12.2024 - Current
- Coordinated product sourcing and supplier communication, enhancing trade operations efficiency.
- Developed training materials for new trade staff to standardize service delivery.
- Maintained comprehensive records of imports and exports, supporting accurate tracking of purchase orders and shipping manifests.
Commercial Customer Service Officer
Hazelmere Trade Center
Hazelmere
11.2015 - 09.2024
- Adapted quickly to new situations and environments, enhancing team responsiveness.
- Proven success in meeting tight deadlines within fast-paced settings.
- Collaborated effectively in teams, guiding and supporting colleagues to achieve common goals.
- Managed time efficiently to complete all tasks within established deadlines.
- Strengthened communication skills through regular verbal and written interactions.
- Exhibited strong attention to detail while completing assignments.
- Applied critical thinking to analyze problems and devise effective solutions.
- Committed to continual improvement, actively pursuing new concepts to enhance service delivery.
Coles - Deli Worker
Coles Ellenbrook
Ellenbrook
02.2012 - 01.2015
- Conducted thorough housekeeping duties to ensure a pristine environment.
Oversaw stock rotation and maintained accurate grid data for efficient inventory control.
Assisted customers with inquiries, delivering high-quality service consistently.
Utilized strong attention to detail, contributing to overall operational excellence. - Prepared and served a variety of deli meats and cheeses daily.
- Maintained cleanliness and organization in deli area during shifts.
- Assisted customers with product selection and provided recommendations.
Skills
- Account management
- Customer support and service
- Service recommendations
- Inbound call management
- Order management and data entry
- Market analysis
- Program and database management
- Reporting documentation
- Planning and coordination
- Analytical problem solving
- Decision-making skills
- Attention to detail focus
- Time management
- Microsoft Office proficiency
- Interpersonal communication skills
- Written communication proficiency
- Teamwork and collaboration skills
- Active listening abilities
- Attention to detail focus
Timeline
Commercial Trade Specialist
Underwood Bunnings Trade
12.2024 - Current
Commercial Customer Service Officer
Hazelmere Trade Center
11.2015 - 09.2024
Coles - Deli Worker
Coles Ellenbrook
02.2012 - 01.2015