Hi, I’m
Michelle Patane
Veterinary Assistant
Tully,QLD
Summary
Dedicated and versatile administrative professional with successful experience in fast-paced office and Veterinary medical setting. Hardworking team player with expertise in completing various clerical to physically demanding tasks both indoors and outdoors. Responsible, punctual and productive professional when working with little to no supervision and prides in encouraging and supporting fellow team members,support
Dedicated to maintaining Business quality standards with excellent work ethic and strength in boosting company morale. Exemplary telephone and companionate customer service skills with a can do attitude, known for remaining composed and confident in crisis situations and goes above and beyond basic administrative tasks to support the team. Hardworking and Trained in Vision database and MYOB use with knowledge of Advanced Microsoft 365 Microsoft Excel and Windows. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level administrative position, however accommodating in flexible if other positions are required. Ready to help the team achieve company goals with a personable, rational and charismatic personality. Vast experience in animal health, companion animal and livestock nutrition, customer relations, administration and a strong background in Agricultural and remote industries.
Overview
24
years of professional experience
1
Certification
Work History
Tropical Vet Services
Veterinary Receptionist/Veterinary Technician Assistant/Veterinary Nurse
07.2021 - 06.2023
Job overview
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
- Entered data from pet records and office visits into computer system.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained current and accurate medical records for patients.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Maintained office and waiting room, keeping common areas clean and tidy.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Printed prescription requests and queries in compliance with practice protocol.
- Helped patients complete necessary medical forms and documentation.
- Invoiced patients accurately in line with charging guidelines.
- Transcribed phone messages and relayed to appropriate personnel.
- Supported office staff and operational requirements with administrative tasks.
- Completed patient referrals to other medical specialists.
- Notified manager of incidents and potential incidents relating to patients and staff for swift action.
- Checked patient insurance, demographic, and health history to keep information current.
- Continued my education in Veterinary nurse studies.
- Developed my role within the company to be promoted back as a Veterinary nurse.
- Promoted to the role Of WHS officer and fire warden within the Tully branch.
- Work Place health and safety officer management for diverse Workplace with multiple Hazards and required Licencing. Administered medications to animals in treatment and documented changes in condition.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Maintained accurate pharmacy records and controlled drug, anaesthesia, vaccination and heartworm test logs.
- Educated caregivers and guardians on animal care, nutrition, medical conditions and disease management both large and small Animals
- Established intravenous drips for ongoing hydration in treatment of canines suffering from parvovirus infections. ICU Patients with critical care and infection disease control management and patient care including Zoonotic disease.
- Restrained animals to protect veterinarians from potential harm. Experience with a wide range of both small and large domestic animals, all Livestock especially horses and cattle.
- Restocked surgical and office supplies to keep all necessary materials easily accessible.
- Stock ordering, management and inventory. Developing Stock taking solutions and accurate procedures. Inventory control, Management and reporting including daily/ monthly rollover and stock analysis.
- Performed Assistance of Small and large animal radiograph testing using digital technologies, Manual and digital experience with x-ray film development.
- Collected patient biopsies, blood samples for laboratory analysis. Organised and prompt packaging of samples for transportation including fresh and fixed samples, Cold and liquid nitrogen transportation experience.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Managed medical intervention and therapy for animals in collaboration with veterinarian.
- Experience with all aspects on Surgical nursing including ER, Orthopaedics, caesarean, ultrasound and dentistry ( including Dental radiology.
- Dependable and personable On call and after hours experience.
Nitro Motorcycles
Administration Officer/Personal Assistant
02.2015 - 07.2021
Job overview
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Aided colleagues, managers, and customers through regular communication and assistance.
- Managed team petty cash, purchase orders and account transactions.
- Created, prepared, and delivered reports to various departments.
- Processed purchase orders, service contracts and financial reports.
- Drafted and distributed invoices for outstanding payments.
- Managed daily payment processing and drafted related financial documents.
- Maintained personnel records and updated internal databases to support document management.
- Computerized office activities, maintained customer communications, and tracked records through delivery.
- Entered and maintained departmental records in company database.
- Networked with industry professionals to exchange best practice knowledge and stay abreast of latest developments.
- Completed forms and reports to facilitate admission, transfer or discharge.
- Inventory management on parts and conversed and ordered from multiple suppliers in correspondence to jobs and servicing of Farm and road motorcycles in relation to scheduled jobs booked within workshop.
The Mad Baker
Baker's Assistant
08.2020 - 03.2021
Job overview
- In charge of baking early morning sourdough loaves
- Maintained clean, organized kitchen to maximize efficiency and food safety.
- Washed dishes and sanitized prep area at end of each shift.
- Operated commercial kitchen equipment and tools.
- Stored, labeled and replenished supplies in compliance with food safety regulations.
- Produced consistently high-quality baked goods for customers.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Operated and maintained bakery equipment, including ovens and mixers.
- Coordinated food deliveries to guarantee timely arrival of supplies.
Tweak Fitness
Personal Trainer
07.2015 - 06.2018
Job overview
- Trained clients in groups of up to 40 people and individually during strength training, cardio vascular exercise, and stretching.
- Demonstrated proper technique for exercises to avoid injuries.
- Motivated clients to stay on track with fitness goals with positive and friendly approach.
- Assisted clients with personal fitness goals through realistic objectives.
- Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
- Designed specific workout systems for individual clients based on performance ability.
- Maintained up-to-date knowledge of fitness training methods to inform approach.
- Developed customized fitness plans for wide range of clients to expand services.
- Developed, planned, and led personal and group fitness sessions as well as well-known specialty fitness programs.
- Developed healthy eating meal plans for clients to provide holistic approach.
- Motivated participants through one-on-one instruction and positive feedback.
- Encouraged participants to stay motivated and reach fitness goals.
- Promoted safe and inclusive environment for club clients and members.
- Assisted with marketing and promoting of classes and services.
- Utilized effective record-keeping system for tracking customer information.
- Set up and broke down equipment before and after classes.
- Provided emergency first aid and CPR as needed.
Trap Services
General Farm Laborer
06.2017 - 05.2018
Job overview
- Operated farm equipment such as tractors commercial vehicles with extreme care and precision.
- Operated tractors and self-propelled machinery to plow and fertilize soil.
- Extensive experience with towing and load balancing trailers
- Analyzed soil to measure pH, minerals and organics to judge best fertilizer and amendments for maximum crop production.
- General laborer collecting soil and tissue samples for scientific analysis.
- Loaded and unloaded farm supplies and materials and stored in correct barn location.
- Maintained and repaired fences, buildings and other farm structures as part of groundskeeping duties.
- Checked farmland for issues in need of attention, such as fences to mend and broken pipes to fix.
- Promoted and sold crops, livestock and other farm products to customers.
- Handled and moved various plants and produce using tractors and wheelbarrows.
- Applied nutrients to soil to enhance crop growth and development.
- Inspected crops for signs of pests and disease to implement necessary control measures.
- Promoted animal safety and health by providing proper nutrition, housing and medical care. Dedicated care for livestock by cleaning and disinfecting pens and facilities, feeding and nutrition routines, pasture rotation and care
- Prepared and administered vaccinations and medications to animals. including ear tagging, injections and oral medications for cattle and horses
- Branded or tagged livestock with name. cattle yard mustering
- Recorded and reported crop yields, expenses and other farm-related data for management decision-making.
- Cleaned, repaired and maintained farm machinery and tools to keep resources in good working condition.
- Trimmed and removed unwanted plant growth to improve health and yield of crops.
- Maintained records of crop yields, livestock and other essential farm data to track farm performance.
- Adhered to agricultural procedures and guidelines to promote safety in barns and fields.
Innisfail/Tully Verterinary Surgery
Veterinary Technician Assistant/Veterinary Nurse
02.2002 - 06.2015
Job overview
- Extensive experience with all reception and administration duties. Including telephone, email, invoicing and account management, receiving payments, administrative professional communications, customer service, product knowledge and understanding, dispensing of prescription with veterinarian advice, customer disputes and management.
- Experience with phone call centre management/ over phone triage/ booking appointments/ documenting personal and sensitive information with accuracy.
- Decisive and ingoing experience with interpretation and management of different high stress situations with prompt assessment and resolution
- Personable and charismatic customer service. Greeted and assisted pet owners and went over available services, outlined costs, estimations and quotations, and determined special needs of animals under care.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Compassionate and Practical Client and Patient care.
- Work Place health and safety officer management for diverse Workplace with multiple Hazards and required Licensing
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases. Vision, MYOB, AAR, Australian Hendra registry.
- Cleaned and disinfected exam areas, surgical equipment, maintained high level of hygiene, sanitation and organization of office/retail and professional workplace environment.
- Administered medications to animals in treatment and documented changes in condition.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Maintained accurate pharmacy records and controlled drug, anaesthetics , vaccination and heartworm test logs.
- Educated caregivers and guardians on animal care, nutrition, medical conditions and disease management both large and small Animals
- Established intravenous drips for ongoing hydration in treatment of canines suffering from parvovirus infections. ICU Patients with critical care and infection disease control management and patient care including Zoonotic disease.
- Restrained animals to protect veterinarians from potential harm. Experience with wide range of both small and large domestic animals, all Livestock especially horses and cattle.
- Restocked surgical and office supplies to keep all necessary materials easily accessible.
- Stock ordering, management and inventory. Developing Stock taking solutions and accurate procedures. Inventory control, Management and reporting including daily/ monthly rollover and stock analysis.
- Performed Assistance of Small and large animal radiograph testing using digital technologies, Manual and digital experience with x-ray film development.
- Collected patient biopsies, blood samples for laboratory analysis. Organised and prompt packaging of samples for transportation including fresh and fixed samples, Cold and liquid nitrogen transportation experience.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Managed medical intervention and therapy for animals in collaboration with veterinarian.
- Experience with all aspects on Surgical nursing including ER, Orthopaedics, caesarean, ultrasound and dentistry ( including Dental radiology.
- Dependable and personable On call and after hours experience.
Palm Beach Mobile And Tourist Park
General Cleaner/Property Maintenance Worker
12.1999 - 01.2001
Job overview
- This was Part time/ holiday employment whilst studying at University.
- Managed cleaning, transfer of guest check out/check in, shared facility areas of 35 cabins daily
- General Park maintenance on 110 Permanent sites, 40 powered sites.
- Used time management and efficient cleaning methods to meet deadlines.
- Worked alongside other cleaners to complete jobs in within high turnover hospitality environment.
- Organized and used industrial cleaning products following strict safety procedures. proficient in current MSDS and Workplace Health and safety Protocols when using such chemicals.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Removed trash, debris and other waste materials from premises.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Handled equipment, chemicals, and materials properly and with caution.
- Inspected building for potential safety hazards, reporting identified concerns to supervisor.
- Performed regular maintenance and repairs on various cleaning tools and equipment.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
- Helped outside crew complete grounds maintenance tasks such as mowing grass, trimming bushes and removing debris.
- Promoted building security by locking doors and checking electrical appliances for safety hazards.
- Assisted with special facility events by preparing rooms, installing decorations and transporting supplies.
- Used hand trucks or manually lifted supplies, equipment and heavy furniture.
- Emptied trashcans and transported waste to collection areas.
Education
Animal Industry Resources CentreTownsville, QLD
Certificate IV from Veterinary Nursing
07.2024
Australian Collage of Veterinary NursingHoppers Crossing, VIC
Certificate I from Clinical Pathology
10.2022
Provet - Proskills E-Learning X 30 CertificatesBrisbane, QLD
Certificate I from Inventory Management, Customer Care, Vet Nursing
03.2022
BoxerciseTownsville, QLD
Some College (No Degree) from Boxing Exercise Routine Based Training
MetaFitTownsville, QLD
Some College (No Degree) from Bodyweight Training
HPC - Human Performance CentreTownsville, QLD
Certificate I from Advanced Nutrition Level 1
06.2016
Fitness InstituteBrisbane, QLD
Certificate IV from Health And Fitness
07.2015
Fitness InstituteBrisbane, QLD
Certificate III from Fitness
07.2015
Animal Industries Resource CentreNorthgate, QLD
Certificate II from Animal Studies
05.2014
University of QueenslandGatton
Associate of Applied Science from Applied Science
01.2002
Surf Lifesaving AustraliaMission Beach, QLD
Bronze Medallion Volunteer Life Saver from Bronze Medallion
10.2020
TAFE Queensland/ St Andrews Lutheran CollageGold Coast, QLD
Some College (No Degree) from Horse Husbandry And Fundamentals
St Andrews Lutheran CollageGold Coast, QLD
High School Diploma
12.1999
Skills
- Self -Motivated and Effective Multitasking
- Personable Staff communications and Leadership
- Charismatic Customer Relations, communication and Satisfaction
- Ethical and methodical attention to detail in Company Quality Standards and personal appearance
- Productivity and Time Management
- Dependable Administration and Database Maintenance
- HR Support -Account Reconciliation, Corporate Communications, Budgeting, Risk Identification, Scheduling Tests and Procedures
- MYO and Vision database systems experience including extensive Microsoft Office and Advanced Excel Spreadsheet
- Inventory and stock management experience
- Dedication and loyalty to Business Policies, Procedures and development
- Continuous Improvement Process with ongoing studies
- Appreciation for Safety Standards of Equipment, Workplace and peers
- Complex Problem-Solving, Critical Thinking
Certification
- Certified Veterinary Assistant and receptionist - Tropical Vet services, 2002 -2014, 2021 -2023
- Currently Competing Certificate IV in Veterinary Nursing qualification - 2022 - present
- Certified, Personal trainer with Advance nutrition qualification, Tweak Fitness - [2015-2018]
- 30 x employee and administrative e-learning certificates, Provet Proskills - 2021 - Present
- Bronze Medallion Surf Lifesaving Australia
Timeline
Veterinary Receptionist/Veterinary Technician Assistant/Veterinary Nurse
Tropical Vet Services
07.2021 - 06.2023
Baker's Assistant
The Mad Baker
08.2020 - 03.2021
General Farm Laborer
Trap Services
06.2017 - 05.2018
Personal Trainer
Tweak Fitness
07.2015 - 06.2018
Administration Officer/Personal Assistant
Nitro Motorcycles
02.2015 - 07.2021
Veterinary Technician Assistant/Veterinary Nurse
Innisfail/Tully Verterinary Surgery
02.2002 - 06.2015
General Cleaner/Property Maintenance Worker
Palm Beach Mobile And Tourist Park
12.1999 - 01.2001
Animal Industry Resources Centre
Certificate IV from Veterinary Nursing
Australian Collage of Veterinary Nursing
Certificate I from Clinical Pathology
Provet - Proskills E-Learning X 30 Certificates
Certificate I from Inventory Management, Customer Care, Vet Nursing
Boxercise
Some College (No Degree) from Boxing Exercise Routine Based Training
MetaFit
Some College (No Degree) from Bodyweight Training
HPC - Human Performance Centre
Certificate I from Advanced Nutrition Level 1
Fitness Institute
Certificate IV from Health And Fitness
Fitness Institute
Certificate III from Fitness
Animal Industries Resource Centre
Certificate II from Animal Studies
University of Queensland
Associate of Applied Science from Applied Science
Surf Lifesaving Australia
Bronze Medallion Volunteer Life Saver from Bronze Medallion
TAFE Queensland/ St Andrews Lutheran Collage
Some College (No Degree) from Horse Husbandry And Fundamentals
St Andrews Lutheran Collage
High School Diploma
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