Michelle Paton

• Supported client in Jacobs Well with care needs for C4 AIS B incomplete tetraplegia and type 2 diabetes, enhancing daily living quality.
• Managed safe electric hoist transfers, ensuring client comfort and security during mobility.
• Assisted clients with Peristeen bowel care and digital stimulation techniques to promote comfort and hygiene.
• Provided pressure care, performed light cleaning duties, and assisted with meal preparation, promoting a safe and hygienic living environment.

Cleaned client residences, ensuring safe and tidy living environments. Supervised and assisted disabled clients with daily activities and errands, promoting their independence. Facilitated manual handling of clients using hoists, ensuring safety and comfort. Kept client documentation accurate and up to date.

• Supported residents with personal care following Southern Cross Care care plans.
• Assisted mobility transfers using hoists, wheelchairs, and walking aids.
• Monitored wellbeing and reported changes to supervisors promptly.

• Delivered manual handling, personal care, and safe transport to clients with Huntington’s disease, ensuring comfort and dignity at First Facility Eagleby.
• Supported clients with personal care, mobility, and daily living tasks at Unidex Healthcare.
• Followed individual support plans and behaviour guidance for each participant.
• Monitored client wellbeing and reported changes to nurses and supervisors.

• Managed customer service operations and computer-based tasks, ensuring effective service delivery. Directed service calls to technicians and maintained accurate customer records to streamline response times. Utilized Excel and Word skills to address daily technology needs, enhancing team efficiency.
• Allocated Avemquirks inventory across locations using demand forecasts and stock plans.
• Reviewed sales trends to adjust merchandise distribution and replenishment priorities.
• Coordinated with buyers, planners, and stores on allocation changes and timing.

• Serviced and maintained coffee equipment and products for clients across Queensland and northern New South Wales, ensuring operational readiness and client satisfaction.
• Handled Nestle customer inquiries by phone, email, and chat
• Processed Nestle orders in SAP and customer service systems
• Resolved complaints using company policies and service guidelines