Summary
Overview
Work History
Skills
Timeline
Generic

Michelle Paxton

Elderslie,NSW

Summary

Accomplished Retail Manager with a proven track record at Chemist Warehouse, enhancing customer satisfaction and streamlining store operations. Expert in inventory control and customer service, I've led teams to exceed productivity targets through effective staff management and process development. Skilled in cash management and visual merchandising, my approach boosts efficiency and store appeal.

Overview

16
16
years of professional experience

Work History

Retail Manager

Chemist Warehouse
05.2018 - Current
  • Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
  • Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
  • Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Completed daily paperwork and computer entry of sales data as established by management.
  • Trained and developed new employees for ease of transition into team.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Answered questions about store policies and addressed customer concerns.
  • Assisted in recruiting, hiring and training of team members.

Pharmacy Assistant

Terry White Chemmart
09.2008 - 05.2018
  • Kept pharmacy counter and related areas clean, neat and organized.
  • Answered telephones and provided information about order status, store hours and pharmacy procedures.
  • Greeted customers and responded to questions with friendly, knowledgeable assistance.
  • Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
  • Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety.
  • Merchandised over-the-counter goods and rotated stock.

Skills

  • Customer service
  • Cash management
  • Store operations
  • Inventory control
  • Visual merchandising
  • Staff management
  • Process and procedure development

Timeline

Retail Manager

Chemist Warehouse
05.2018 - Current

Pharmacy Assistant

Terry White Chemmart
09.2008 - 05.2018

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Michelle Paxton