Michelle Perry
Melbourne,VIC
Summary
Dynamic professional with extensive experience in overseeing retail operations and managing diverse teams. Skilled in relationship building and inventory management, consistently achieving operational goals and driving team performance to enhance profitability.
Overview
17
17
years of professional experience
Work History
VIC Area Manager
Save The Children
Melbourne, VIC
10.2019 - Current
- Oversaw daily operations across six retail stores and one VIC warehouse, driving team performance and operational consistency.
- Led a hybrid workforce of 150+ volunteers and 2 paid staff, managing all scheduling, onboarding, and induction processes.
- Conducted regular site audits and store visits to ensure compliance with corporate standards, policies, and visual merchandising (VM) guidelines.
- Optimized workforce efficiency through strategic scheduling and staffing, ensuring full coverage and minimal downtime.
- Executed dynamic floor plan changes (daily, weekly, monthly) to boost profitability and enhance customer experience.
- Managed stock and inventory across multiple locations, including warehouse coordination and replenishment strategies.
- Built and maintained relationships with corporate partners, fostering collaboration and long-term support.
- Led sales strategy and store layout planning, aligning visual merchandising with performance goals.
- Delivered comprehensive volunteer onboarding, including inductions, training, and ongoing engagement programs.
Visual Merchandiser
Nutri Kiwi
Melbourne, VIC
05.2015 - 10.2019
- Installed point-of-sale (POS) materials across multiple retail locations to maximize visibility and engagement
- Scheduled and conducted store visits, ensuring timely execution of merchandising plans and relationship building
- Maintained display integrity, performing regular checks and updates to ensure compliance and appeal
- Cultivated strong relationships with store owners and staff to foster collaboration and long-term partnerships
- Planned daily routes and activities, balancing booked appointments with proactive cold calling to expand client base
- Generated weekly reports on store performance, display effectiveness, and client feedback.
- Captured and uploaded display photos for internal tracking and performance reviews
- Participated in team meetings, contributing insights and updates from field operations
- Demonstrated high attention to detail, ensuring brand consistency and quality across all touchpoints
- Traveled extensively, managing logistics and time effectively to meet client needs and company goals
Store Manager
PSW school uniforms (maternity leave)
Mt Waverley, VIC
03.2013 - 01.2014
- Managed KPIs and performance reporting to drive store success and accountability
- Executed visual merchandising to brand standards across multiple locations
- Oversaw wage costing, cost control, and daily banking to maintain financial health
- Directed stock ordering and weekly/monthly stocktakes to ensure inventory accuracy
- Rostering and leadership of 15–20 staff during peak “Back to School” season
- Coached and trained team members to improve service and operational efficiency
- Maintained OH&S standards and compliance across all store environments
- Handled POS systems, administration, and returns—including faulty product resolution
- Collaborated in a team environment to meet customer and school expectations
Retail Keyholder
Millers
Wantirna, VIC
05.2012 - 03.2013
- Opened and closed store independently, ensuring security protocols and operational readiness
- Handled cash and EFTPOS transactions with accuracy and accountability
- Delivered exceptional customer service, resolving queries and enhancing shopper experience
- Executed merchandising strategies, maintaining visual appeal and stock presentation
- Managed daily banking procedures, including reconciliations and deposits
- Stepped into leadership role during manager’s absence, overseeing staff and store performance
- Maintained compliance with company policies and standards across all operational areas
Store Manager
Bed Bath n Table
Glen Waverley, VIC
04.2011 - 05.2012
- Opened and closed store independently, ensuring security protocols and operational readiness
- Handled cash and EFTPOS transactions with accuracy and accountability
- Delivered exceptional customer service, resolving queries and enhancing shopper experience
- Managed cash handling and EFTPOS transactions, ensuring accuracy and accountability
- Conducted stock takes and maintained stock control, supporting inventory accuracy and replenishment
- Achieved and exceeded KPIs, driving sales through strategic planning and team motivation
- Executed merchandising plans, including catalogue setups and adherence to Planograms
- Reconciled daily takings and managed banking procedures, maintaining financial integrity
- Hired and trained new staff, fostering a high-performing and customer-focused team
- Set and monitored store budgets, aligning team goals with financial targets
- Planned and implemented store layouts, optimizing product visibility and customer flow
- Provided on-floor coaching, developing team capability and enhancing customer engagement
Receptionist
Back In Motion
Bayswater, VIC
08.2008 - 04.2011
- Booked and rebooked patients for physiotherapy treatments, ensuring smooth scheduling and continuity of care
- Accurately entered patient data into systems, maintaining confidentiality and compliance
- Handled incoming calls, screened inquiries, and left diary notes for appropriate team members
- Processed payments via HiCaps, Medicare, and EFTPOS, ensuring accurate reconciliation of daily takings
- Liaised with physiotherapists, suppliers, and internal teams, fostering strong working relationships
- Built rapport with patients, delivering compassionate service and support
- Maintained consult rooms, ensuring cleanliness, stock availability, and readiness for appointments
- Managed stock ordering and stocktakes, including merchandising of physio-related products
- Completed DVA paperwork and scanned patient documents for secure recordkeeping
- Generated batch invoices and conducted debt collection follow-ups
Education
High School Diploma -
Emmaus College
Burwood East, VIC10-1993
Skills
- Operational management
- Team leadership
- Inventory management
- Visual merchandising
- Sales strategy
- Customer relationship management
Volunteering
- Volunteer my time at my daughters basketball club. Helping out with coaching and team manager.
Timeline
VIC Area Manager
Save The Children
10.2019 - Current
Visual Merchandiser
Nutri Kiwi
05.2015 - 10.2019
Store Manager
PSW school uniforms (maternity leave)
03.2013 - 01.2014
Retail Keyholder
Millers
05.2012 - 03.2013
Store Manager
Bed Bath n Table
04.2011 - 05.2012
Receptionist
Back In Motion
08.2008 - 04.2011
High School Diploma -
Emmaus College