Michelle Pokorny
Alstonville,NSW
Summary
Versatile Operations Officer with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
3
3
years of professional experience
Work History
Operations Officer
Give Freedom International
2022.10 - Current
- Overseeing all aspects of donor management through data governance of the CRM (Blackbaud Raiser's Edge NXT) to ensure accurate, timely and valid data entry and reporting.
- Managing the supporter experience and engagement touchpoints to ensure that they receive timely, professional, and meaningful one on one engagement.
- Assisting the Finance Department including donor receipting, budgeting, reconciling, accounts payable and receivable in Xero and financial planning.
- Executive support to the Managing Director including taking meeting minutes, policy writing, research, scheduling and training key stakeholders.
Membership Coordinator
Australian Passive House Association
2021.05 - 2023.10
- Managing new and existing memberships in the CRM (iMIS).
- Updating the website via the CRM, uploading images, basic HTML coding, maintaining blog posts.
- Supporting the Marketing Manager by scheduling social media posts in Buffer, creating images in Canva, monitoring and responding to posts and messages.
- Payment reconciliations and reporting in Xero to support the CEO and Bookkeeper.
- Facilitating Zoom meetings, agendas, scheduling and reporting in Google Workspace.
Administration Assistant
Upclose & Virtual
2020.07 - 2021.02
- Reception to over 20 clients, answering calls and taking messages in a timely and accurate manner.
- CRM maintenance to a wide variety of businesses in several systems such as HubSpot, Zoho and Cliniko.
- Appointment scheduling in Google & Outlook Calendar.
- Updating web pages in WordPress.
- Formatting reports in Word and Adobe DC.
Education
Certificate in Medical Administration Skills -
TAFE NSW
2020
Skills
- Problem solving
- Teamwork
- Organisation
- Communication
- Time management
- Flexibility
- Creativity
- Technology
Timeline
Operations Officer
Give Freedom International
2022.10 - Current
Membership Coordinator
Australian Passive House Association
2021.05 - 2023.10
Administration Assistant
Upclose & Virtual
2020.07 - 2021.02
Certificate in Medical Administration Skills -
TAFE NSW
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