Michelle Pontin
Redcliffe,Qld
Summary
As an experienced relationship manager and business developer in my industry, I have a passion for working with people and building lasting relationships that are mutually beneficial. It is due to my successful background with direct and large corporate sales environments that makes me such a valuable asset to any organisation wishing to develop and maintain business. I have a prompt and professional nature, passion, drive and enthusiasm, which I would like to channel into a professional medical role within a lively organisation that rewards good results. My key strengths lie in my ability to build and maintain relationships with clients and my networking prowess. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
25
25
years of professional experience
Work History
Business Unit Manager
InVitro Technologies
08.2021 - Current
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
- Defined clear targets and objectives and communicated to other team members.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Developed detailed plans based on broad guidance and direction.
National Sales Manager
InVitro Technologies
10.2017 - 08.2021
- Developed and implemented effective sales strategies and led nationwide sales team members to achieve sales targets.
- Forecasted sales and established processes to achieve sales objectives and related metrics.
- Met with customers to give sales presentations, negotiate contracts and promote services.
- Trained and developed exceptional sales leaders.
Product Manager
InVitro Technologies
11.2014 - 10.2017
- Documented user stories, specifications, and product features into detailed work order to communicate across teams and build mandatory requirements.
- Communicated effectively with team members to deliver updates on project milestones and deadlines.
- Developed product documentation to communicate upcoming features and products to internal teams.
- Reviewed sales, customer concerns, and new opportunities to drive business strategy at weekly planning sessions.
Territory Manager/ Infection Prevention Division
3M Australia Healthcare
07.2012 - 11.2014
- M Health Care is committed to providing the health care community with innovative solutions, based on 3M's diversified technologies, that help improve the quality of life
- RESPONSIBILITIES
- Key management role with distribution ensuring the product portfolio is representative effectively in the market place and sales growth achieved
- Manage contract items into public and private hospitals ensuring compliance
- Work with 3M marketing team to strategically increase sales and achieve growth
- Interstate project management for new product range into WA health
- Represent 3M at trade shows
- Continually build existing and new relationships within the industry with my network of clients promoting the 3M profile
- Reports trends and competitive strategies to key marketers
- Achievements
- Sales Rookie of the Year 2012
- Through my long term key relationships I resurrected a failing contract to increase sales well over 150%
- Developed, conceptualised and implemented a Skin Integrity program into Aged Care Facilities by creating awareness of the importance of using a compatible Hand Hygiene system
- This improves outcomes for the Healthcare worker, the Resident and cost savings to the facility.
Territory Manager / Hospital project specialist
Emery Industries
07.2008 - 02.2012
- Emery Industries are the manufacturer and supplier of quality products to the medical and health industry, with a focus on Occupational Health and Safety as it relates to the equipment
- RESPONSIBILITIES
- Manage sales budgets over a range of brands, equipment and supplies totalling in excess of $1.5 Million annually
- Manage large scale hospital re-developments by supplying capital equipment as required
- Communicate and liaise with a large range of different levels of staff including hospital and nursing management
- Represent Emery Industries at trade shows to share information and extend our network of contacts
- Communicating with architects and builders to ensure our products get specified correctly
- Generate new clients by developing relationships in the industry
- Draft purchasing agreements and associated documents
- Maintain a good relationship with existing clients
- Negotiate terms and requirements with clients
- ACHIEVEMENTS
- I have been successful in always achieving sales budgets, tenders and project purchases
- Maintaining successful long term relationships with clients and keeping these clients when working for different companies
- Being the first person in Australia to sell particular equipment items to the industry
Product Specialist
Smiths Medical Australasia Pty Ltd, Anaesthetic
01.2006 - 07.2008
- And Critical Care
- Smiths medical is a leading supplier of devices used during critical and intensive care, post-operative care during recovery and in a series of high-end home infusion therapies
- RESPONSIBILITIES
- Extensive knowledge of medical equipment including critical care equipment
- Represent Smiths Medical Australasia at trade shows to share information
- Generate new clients by developing relationships in the industry
- Draft purchasing agreements and associated documents
- Maintain a good relationship with existing clients
- Negotiate terms and requirements with clients
Product Specialist
Device Technologies Pty Ltd, Capital Equipment
10.2003 - 09.2006
- Hospital Division
- Device Technologies is an Australian owned and managed private company which markets and sells a range of high technology consumable medical and surgical products as well as capital equipment
- RESPONSIBILITIES
- Liaise with all levels of staff at hospitals to plan and purchase large capital equipment items
- Generate new clients by developing relationships in the industry
- Extensive knowledge of medical equipment and supplies
- Draft purchasing agreements and associated documents
- Maintain a good relationship with existing clients
- Negotiate terms and requirements with clients
- ACHIEVEMENTS
- Being the first sales representative at Device Technologies to secure the first Day Surgery deal worth over $2 Million
- Nominated for Sales Person of the Year 2004
Territory Manager
Tuta Healthcare Pty Ltd
10.2001 - 10.2003
- Division
- RESPONSIBILITIES
- Sales and supply of IV equipment, arthroscopy sets and distribution of cardiothoracic products and other health care products
- Generate new clients and maintain good relationship with existing clients
- Communicate with all levels of staff at hospitals and medical centres
Territory Manager
Anaesthetic Supplies Pty Ltd
02.1998 - 10.2001
- Consumable products Hospital Division, and, Represent Anaesthetic Supplies at trade shows to share information and extend our network of contacts
- Train sales representatives in the use and application of machines and accessories
- Extensive knowledge of medical equipment and supplies
- Negotiate terms and requirements with clients
- Develop good rapport with customers
- Generate new clients
- ACHIEVEMENTS
- Developing a rapport with Queensland Health, resulting in a continuing increase in successful tenders
- I was instrumental in obtaining a $500,000 contract for the supply of oxygen and aerosol therapy equipment to all public hospitals in Queensland and in successfully winning the tender for the supply of home patient sleep apnoea machines to Queensland health worth in excess of $300,000 per year.
Education
Certificate IV in Business Sales -
Operating Theatre Protocols - undefined
2013
Driver Safety Training - undefined
2013
Hand Hygiene Australia Online Learning Package - undefined
2012
ACSQHC- Basic microbiology and multi-resistant organisms (MRO) - undefined
2012
ACSQHC- Risk management of infectious agents and infectious diseases - undefined
2012
ACSQHC- Cleaning, disinfection and sterilisation - undefined
2012
ACSQHC- Principles of infection prevention and control - undefined
2012
Injury Prevention & Manual Handling Workshop - undefined
2012
Professional Sales Development - undefined
1999
Goal Setting and Customer Service - undefined
1997
Skills
- Ability to develop effective networks of contacts
- Proven ability to achieve and over-achieve on sales budgets
- High level knowledge of purchasing agreements
- Excellent territory management skills
- Advanced project management skills
- Proven record in improving market share by being proactive around researching competition and developing plans to improve competitive advantage
- Ability and experience in managing sales budgets in excess of $15 Million per year
- Demonstrated persistence in developing rapport for potential and existing clients
- Excellent computer skills in Microsoft Word, Excel, PowerPoint used for developing presentations, correspondence, budgeting and marketing plans
- High level proficiency using a variety of customer management systems
- QUALIFICATIONS & DEVELOPMENT
- Maximus Advanced Sales Development Course 2013
Timeline
Business Unit Manager
InVitro Technologies
08.2021 - Current
National Sales Manager
InVitro Technologies
10.2017 - 08.2021
Product Manager
InVitro Technologies
11.2014 - 10.2017
Territory Manager/ Infection Prevention Division
3M Australia Healthcare
07.2012 - 11.2014
Territory Manager / Hospital project specialist
Emery Industries
07.2008 - 02.2012
Product Specialist
Smiths Medical Australasia Pty Ltd, Anaesthetic
01.2006 - 07.2008
Product Specialist
Device Technologies Pty Ltd, Capital Equipment
10.2003 - 09.2006
Territory Manager
Tuta Healthcare Pty Ltd
10.2001 - 10.2003
Territory Manager
Anaesthetic Supplies Pty Ltd
02.1998 - 10.2001
Certificate IV in Business Sales -
Operating Theatre Protocols - undefined
Driver Safety Training - undefined
Hand Hygiene Australia Online Learning Package - undefined
ACSQHC- Basic microbiology and multi-resistant organisms (MRO) - undefined
ACSQHC- Risk management of infectious agents and infectious diseases - undefined
ACSQHC- Cleaning, disinfection and sterilisation - undefined
ACSQHC- Principles of infection prevention and control - undefined
Injury Prevention & Manual Handling Workshop - undefined
Professional Sales Development - undefined
Goal Setting and Customer Service - undefined
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