Summary
Overview
Work History
Skills
Timeline
Generic

Michelle Portelli

Melbourne,VIC

Summary

Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.

Overview

35
35
years of professional experience

Work History

Store Manager

Priceline
01.2022 - Current
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Approved regular payroll submissions for employees.
  • Assisted with hiring, training and mentoring new staff members.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

Store Manager

Jeanswest
01.2017 - 02.2022
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Approved regular payroll submissions for employees.
  • Assisted with hiring, training and mentoring new staff members.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.

Store Manager

Millers Fashion
03.2006 - 03.2018
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Approved regular payroll submissions for employees.
  • Assisted with hiring, training and mentoring new staff members.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Supervised guests at front counter, answering questions regarding products.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.

Learning Support Assistant

Dawson Public School
01.2004 - 12.2006
  • Assisted with development and analysis of Individual Education Plans (IEP) and Behavior Support Plans (BSP).
  • Supported lead teacher in lesson planning and learning activities.
  • Administered proctored tests to students in secure environment.
  • Provided supervision and guidance during school-sponsored events, ensuring a safe and enjoyable experience for all participants.
  • Provided one-on-one support to students struggling with specific subjects or concepts, leading to increased comprehension.
  • Managed small groups of students during class activities, enabling more personalized instruction from the teacher.
  • Prepared materials and resources for lesson delivery, streamlining the teaching process for educators.

Assistant Manager

Fashion Fair
01.2002 - 01.2004
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Supervised day-to-day operations to meet performance, quality and service expectations.

Personal Health Care Assistant

Southern Cross Homes
09.1999 - 09.2002
  • Cultivated relationships within community networks related to personal health care assistance services-expanding referral sources and increasing client base.
  • Improved patient comfort by providing attentive and personalized care tailored to individual needs.
  • Ensured a safe environment for patients by adhering to infection control protocols and maintaining equipment cleanliness standards.
  • Provided emotional support for patients and families, helping them navigate difficult medical decisions and experiences.
  • Contributed positively to healthcare team dynamics by participating actively in staff meetings, offering suggestions for improvements where appropriate.
  • Supported the rehabilitation process by assisting in physical therapy exercises as prescribed by healthcare professionals.
  • Maintained accurate patient records, contributing to efficient care coordination and seamless transitions between providers.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Replaced bandages, dressings, and binders to care for wounds and encourage healing.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Maintained strong connections within caregiver community to gain continuous knowledge.

Sales Assistant

Southern Cross Computers
01.1994 - 01.1999
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Trained new hires on company policies, procedures, sales tactics helping them integrate seamlessly into the team.
  • Executed visual merchandising strategies to attract customers and drive sales.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.

Sales Assistant

Emerton Tobacconist
01.1990 - 01.1992
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Trained new hires on company policies, procedures, sales tactics helping them integrate seamlessly into the team.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Built rapport with repeat customers, fostering long-term loyalty to the brand.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.

Skills

  • Training and mentoring
  • Retail Inventory Management
  • Shift Scheduling
  • Employee Training
  • Inventory Control
  • Operations Management
  • Staff Management
  • Analyse sales figures
  • Business Financials
  • Payroll Processing
  • Microsoft word suite
  • Customer Service
  • Problem-Solving

Timeline

Store Manager

Priceline
01.2022 - Current

Store Manager

Jeanswest
01.2017 - 02.2022

Store Manager

Millers Fashion
03.2006 - 03.2018

Learning Support Assistant

Dawson Public School
01.2004 - 12.2006

Assistant Manager

Fashion Fair
01.2002 - 01.2004

Personal Health Care Assistant

Southern Cross Homes
09.1999 - 09.2002

Sales Assistant

Southern Cross Computers
01.1994 - 01.1999

Sales Assistant

Emerton Tobacconist
01.1990 - 01.1992

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Michelle Portelli