Michelle Powell
Darch,Australia
Summary
I am currently a PA to the Principal at St. Andrew's Grammar, I have strong communication skills and time management skills to enhance executive support and streamline operations. I am use to multitasking and working in a high paced environment. I significantly contributed to the school re-registration success and maintain confidential HR records. I am a very dedicated team player and always willing and able to help others with my knowledge and skills, I have a very friendly yet very professional personality and work ethic.
I love problem solving and working things out and thrive in a busy environment. I work well independently and remain extremely calm in most pressure situations.
Overview
24
24
years of professional experience
Work History
PA to the Principal
St. Andrew's Grammar
10.2019 - Current
- Maintained appropriate filing of personal and professional documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
- Aided executive in personal tasks such as scheduling appointments or running errands when needed.
- Used discretion when handling confidential information.
- Managed travel arrangements including flights, accommodations, and itineraries for smooth business trips.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
- Compiled, managed and submitted the registration and re-registration for the school in 2017 and 2020.
- Liaise with external stakeholders with hiring of the school facilities.
- Distribute Agenda/Minutes to members of the School Board, Senior Leadership teams and other sub committees.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Maintain TRBWA, WWC for Staff records
- Consolidate and compile the Schools Yearbook and newsletters.
- Compile and Manage the process for the Schools' re-registration.
School Administration Officer
St. Andrew's Grammar
02.2014 - 09.2019
- Served as liaison between parents and students.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers, Head of Years and other staff members with special tasks on daily basis.
- Compiled, managed and submitted the registration and re-registration for the school in 2017 and 2020
- Compiled, managed and distributed the Schools Yearbooks and fortnightly newsletters.
- .
School Officer
St. Andrew's Grammar
02.2011 - 12.2012
- Maintained accurate records of student attendance, academic progress, and behavior incidents.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Acted as first point of contact and set appointments for prospective parents/teachers and staff
Claims Officer
QBE Insurance
02.2001 - 09.2012
- Managed high caseload efficiently, prioritizing tasks based on urgency and importance to meet deadlines consistently.
- Expedited claim resolution with prompt negotiation, evaluation, and settlement of claim amounts.
- Negotiated fair settlements with policyholders while maintaining positive relationships between the company and clients involved in disputes.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information on claim status.
- Minimized fraudulent claims by conducting thorough investigations and collaborating with law enforcement agencies.
- Served as a mentor for junior staff members, offering guidance in navigating difficult situations encountered in the role.
- Stepped up to a Team Leader role in the absence of my Team Leader.
- Trained and mentored all new staff with correct procedures and process in all area of claims management
- Reduced claims processing time by streamlining documentation and communication procedures.
- Conducted audits of closed claims to ensure accuracy, consistency, and adherence to company standards.
Education
Morley Senior High School
Noranda, WASkills
Time Management
Multitasking and Organization
Customer Service
Strong Work Ethic
Strong Communication Skills
Creative Thinking Capacity
Attention to Detail
Dedicated Team Player
Friendly and Positive
Experience
The following computer system I have experience in:
- Maze
- Synergetic
- SEQTA
- Schoolzine
- Outlook
- Shared Drive
References
Mrs Dawn Clements - 0488 209 274
Principal - South Coast Baptist College
Mrs Kelly Dwyer - 0409 291 258
Head of Teaching & Learning - St Andrew's Grammar
Mrs Julie Wall - 0498 681 451
Head of Primary School - St Andrew's Grammar
Ms Sam Hunt - 0433 905 748
Head of Learning Area - St Andrew's Grammar
Mr Jason Tutty - 0474 462 066
Compliance and Secondary Teacher
Timeline
PA to the Principal
St. Andrew's Grammar
10.2019 - Current
School Administration Officer
St. Andrew's Grammar
02.2014 - 09.2019
School Officer
St. Andrew's Grammar
02.2011 - 12.2012
Claims Officer
QBE Insurance
02.2001 - 09.2012
Morley Senior High School
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