Michelle Powell
Melbourne,VIC
Summary
Professional with comprehensive experience ready for this role. Equipped with strong skills in problem-solving, and strategic planning. Known for team collaboration and adaptability, consistently delivering results. Strong communicator with focus on integrity and accountability.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Secretariat Officer – Government Relations
Ahpra
06.2022 - Current
- Provide secretariat functions to the Ahpra, Community Advisory Council and Professional Reference Group - including managing agendas, developing papers, managing committee outcomes and actions
- Prepare complex and sensitive reports, correspondence briefing notes and consultation feedback on policy issues, guidelines, and standards from Ahpra and National Boards
- Draft complex policy and strategy responses to government relations initiatives as requested by the Program Manager, Government Relations
- This includes the sourcing, collection, analysis and reporting of data as needed
- Provide high level advice and prepare complex material associated with government and parliamentary reviews, inquiries and other requests for information
- Manage and coordinate internal and external meetings that supports Ahpra’s government relations, including consultation activities, workshops, and other stakeholder meetings as required
- This may include some out of hours work and interstate travel, as required
- Maintain up to date knowledge of health workforce policy and strategy in Australia
- Develop and maintain a positive rapport and effective working relationships with internal and external stakeholders
- This includes responding promptly to stakeholder requests for information and advice, resolving problems, escalating issues when required, and effectively prioritizing responses to stakeholders
- Contribute to the National Scheme’s policy and strategy initiatives, such as the current National Scheme Strategy, and other cross-directorate initiatives
- Contribute to and coordinate the design and development of efficient and nationally consistent processes in government relations and update administrative procedures
- Prepare internal and scheme-wide communications as relevant to the Government Relations portfolio
- Undertake other duties as directed by the Program Manager, Government Relations
- Coordinate all aspects relating to the establishment and/or membership arrangements of the Board and subcommittees, including administration and induction processes
- Identifying interdependencies and balancing competing demands to ensure policy and project objectives are achieved and governance and reporting requirements are met
- Managing complex and sensitive consultations with diverse stakeholders within agreed timelines while balancing their diverse views, concerns, and expectations
- Event management of all Board and subcommittee related events and assist with arranging all Stakeholder events
- Management and reconciliation of board expenses and travel
- Maintained strict adherence to regulations, minimising risk exposure for the organisation.
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
Executive Secretariat – Ahpra Board (formally AManC) and Their Subcommittees
Ahpra
02.2017 - 01.2021
- Contribute to a range of policies and projects and provide the executive team with coordination and support in the preparation of reporting, documents and processes that underpin good governance and formal decision making, such as briefing notes and stakeholder correspondence
- Research, analyse and review complex policy issues, identifying emerging issues, developing evidence-based options, and recommended solutions to resolve problems and mitigate risks
- Build and maintain relationships with key stakeholders, facilitating their engagement in, and contribution to the identification and development of policy solutions and to inform policy decision making
- Lead the planning, governance and administration processes directly related to the Board and/or subcommittees, including the scheduling of Board and committee meetings, coordination of agenda-setting and meeting papers, coordination of organising meetings and Chair support
- Coordinate all aspects relating to the establishment and/or membership arrangements of the Board and subcommittees, including administration and induction processes
- Attend Board and subcommittee meetings, oversee the preparation of accurate and comprehensive written minutes, review and follow up action items and facilitate timely delivery of resolution
- Ensure robust registers (Members’ conflicts of interests / governance activities) are established and properly maintained and report as required to the Board, subcommittees and Executive
- Prepare correspondence, written reports, publications, and briefs, that are informative and aligned with the Board and subcommittees requirements
- Identifying interdependencies and balancing competing demands to ensure policy and project objectives are achieved and governance and reporting requirements are met
- Managing complex and sensitive consultations with diverse stakeholders within agreed timelines while balancing their diverse views, concerns, and expectations
- Event management of all Board and subcommittee related events and assist with arranging all Stakeholder events
- Management and reconciliation of board expenses and travel
Board Services Officer
Ahpra
06.2013 - 02.2017
- Coordinate the management of all documentation for use by Boards and Committees
- Recording accurate minutes from Board minutes
- Distribution of outcomes to relevant parties
- Maintain electronic filing
- Coordinate the distribution of documentation to applicable parties using relevant technology and correct format
- Report and follow up decisions and actions arising from Board and Committee meetings
- Assist with the management of all Board communications to internal and external stakeholders
- Consult and liaise with program directors, managers, staff and Board and Committee members in relation to agenda items and papers
- Coordinate all correspondence and enquiries relating to Board and Committee meetings
- Coordinate the preparations for workshops, seminars, meetings, teleconferences and videoconferences
- Coordination in consultation papers regarding registration standards
- Built the confidence of the Health Committee of the Medical Board of Australia with AHPRA’s support to the Board
Investigations Coordinator – Notifications Department
Ahpra
08.2011 - 06.2013
- Case manage up to 150 files and report to stakeholders including Board members
- Prepare, attend and minute Board meetings
- Manage files in accordance with the National Law and other Legislation which governs Ahpra’s processes
- Carry out sensitive operational and service orientated tasks within the organisation, and provide guidance to the public, practitioners, and legal representatives
- Adhere to Statutory Obligations under the National Law
- Respond to investigation enquiries and provide appropriate and timely advice or assistance where needed
- Co-ordinate the investigation process and ensure all possible avenues of the notification are investigated
- Consultation with the Investigating Officer to determine the course of action of the investigation and to provide the necessary support
- Liaise with other agencies/organisations to obtain relevant information pertaining to the notification
- Draft Show Cause agenda papers for the Board on behalf of the Investigating Officer
- Arrange and attend interviews with notifiers, medical practitioners and other parties to document the interview and obtain further information relevant to the notification and provide support to the Investigating Officer
- Utilise external tools and alternative research methods to quantify information required for the investigation
- Well developed organisational skills, including the ability to plan, prioritise and manage competing tasks and deadlines
- Sound ability to analyse problems and solve problems
- High level of written, oral and interpersonal skills, including proven ability to negotiate, establish and maintain effective relationships, with internal and external stake holders at all levels
- Assistance and support to the Investigating Officer
- Research, compile and produce brief of evidence packs
- Administration of the investigation file
- Exercise judgment and display initiative to ensure that all investigations are managed in a timely and appropriate way and in accordance with legislation
- Assessment and implementation of methods to effectively and efficiently investigate notifications
- Preparation and collation of all information received during an investigation
- Investigations file management
- Assist and support Notification Department as required by Manager
- Acting team leader
- Assisted with implementing the suicide protocol
- Assisted with implementing the Investigations Coordinator new work process
Administration Officer – Record Services Division
Victoria Police
04.2009 - 08.2011
- Attend to telephone and public counter enquiries in a fast-paced environment
- Assessing the accuracy and completeness of police check applications
- Assist clients in the preparation of ‘processing ready’ applications
- Provide high-level customer service to Record Service Division stakeholders, providing them with accurate information and advice
- Undertake routine administrative functions including, receiving, recording, filing, analysing and retrieving criminal history and accident information and drink/driving briefs
- Draft routine correspondence and prepare files whilst ensuring that information contained and/or released is in accordance with security and confidentiality policies and procedures
- Perform criminal history checks on potential Victoria Police staff
- Prepare crime reports for insurance companies and individual insurance claims
- Vet Victorian criminal offender histories for release to other police jurisdictions
- Book appointments for fingerprinting
- Take fingerprint impressions both electronically and in ink for internal and external employment and for Australian Citizenship, visa and residency applications
- Promote the preferred electronic service channels of the division
- Training staff members on new tasks
- Cleared a 2-month backlog of criminal history checks on potential Victoria Police staff
- Consistently achieve a performance rate of 25% above my KPI
Senior Loans Clerk – Broker Mortgage Services
St George Bank
05.2007 - 04.2009
- Timely and accurate input of home loan applications onto banks database
- Processing home loans; including opening accounts, inputting identification details, and ensuring the accuracy of the electronic data against the client contract
- Preparing loan for issuing of mortgage documents
- Senior First Aid Officer and OH&S Representative
- In addition I was also undertaking the responsibilities of Administration Coordinator (see below)
- Training staff members on new tasks
- Processed a month backlog of pending home loan applications, ensuring the department was compliant with their turnaround time policy
Coordinator and Executive Assistant to State Manager
St George Bank
04.2005 - 04.2009
- Personal Assistant to State Manager
- Assess and distribute loan applications to lenders
- Liasing with and answering queries from brokers
- Taking minutes in management minutes and ensuring timely distribution of minutes
- Arranging travel for senior managers
- Managing accounts payable for the department
- Reception duties including; operating a busy switchboard and booking meeting rooms for higher management
- Managing electronic diaries and emails and responding where appropriate
- Travel management
- Collection and distribution of mail
- Monitoring and arranging property maintenance
- Arranging couriers for staff
- Assisting the Events Manager with the organisation of department events
- Monitoring the fax server
- Senior First Aid Officer and OH&S Representative
- Training staff members in new tasks
- Developed and implemented a file allocation process to ensure that all lenders had equal and manageable monthly workloads
- Created a shared electronic file of quarterly meeting minutes to be accessed by all management, effectively replacing a system of paper-based filing
Legal Secretary (Contract position)
CAVOLI & CO
01.2005 - 04.2005
- Drafting legal correspondence and preparing files from dictation
- Photocopying and preparing briefs for distribution to relevant chambers and courts
- Answering phones and liasing with internal and external stakeholders
- Preparing invoices for client payment
- Travel management
- Opening and distributing mail
- Coordinated the distribution of casework to legal practitioners whilst managing partner was on extended leave
Education
Bachelor of Criminology and Criminal Justice - Homicide
Griffith University
Certificate III - Project Management
NMIT
Melbourne, Victoria 01.2008
Year 12 - VCE
Strathmore Secondary College
Melbourne, VIC01.2004
Skills
- Microsoft Office: Word, Excel, Power Point, Project & Outlook
- Diligent, Pivotal, TRIM (Ahpra)
- LEAP (Victoria Police)
- Work Coordination
- Reporting and documentation
- Teamwork and Collaboration
- Attention to Detail
- Organisational Skills
- Problem-Solving
- Decision-Making
- Time Management
- Written Communication
Certification
- Level 2 – Senior First Aid, 2024
- Advanced Occupational Health & Safety Certificate, 2008
References
Sangeetha Masilamani, Program Manager, Government Relations, sangeetha.masilamani@ahpra.gov.au, 0402 026 317
Other
President of ChIPSXILIARY, Royal Children’s Hospital Auxiliary for the Chronic Illness Peer Support Program, 2018 - Current
Timeline
Secretariat Officer – Government Relations
Ahpra
06.2022 - Current
Executive Secretariat – Ahpra Board (formally AManC) and Their Subcommittees
Ahpra
02.2017 - 01.2021
Board Services Officer
Ahpra
06.2013 - 02.2017
Investigations Coordinator – Notifications Department
Ahpra
08.2011 - 06.2013
Administration Officer – Record Services Division
Victoria Police
04.2009 - 08.2011
Senior Loans Clerk – Broker Mortgage Services
St George Bank
05.2007 - 04.2009
Coordinator and Executive Assistant to State Manager
St George Bank
04.2005 - 04.2009
Legal Secretary (Contract position)
CAVOLI & CO
01.2005 - 04.2005
- Level 2 – Senior First Aid, 2024
- Advanced Occupational Health & Safety Certificate, 2008
Bachelor of Criminology and Criminal Justice - Homicide
Griffith University
Certificate III - Project Management
NMIT
Year 12 - VCE
Strathmore Secondary College
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