Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michelle Power

Seacliff Park ,SA

Summary

I excel in building rapport and delivering exceptional customer service including conflict resolution. I have a willingness to learn, and excellent communication skills. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

2026
2026
years of professional experience

Work History

Animal Care Officer

RCPCA SA
09.2023 - Current
  • Provided compassionate care for animals, ensuring their physical and emotional well-being during their stay in the Vet Centre.
  • Promoted a safe environment for both staff and animals by adhering to established safety protocols and procedures.
  • Enhanced facility cleanliness through regular maintenance of animal living spaces, reducing the risk of disease transmission.
  • Successfully trained new volunteers on standard operating procedures, contributing positively towards efficient and consistent animal care.
  • Maintained updated knowledge of industry best practices through ongoing professional development opportunities, ensuring high-quality care for animals under my supervision, having completed a certificate 2 in Animal Care through TAFE SA.
  • Supported animal surgeries by preparing animals, maintaining surgical equipment, and monitoring animal condition after surgery.
  • Cleaned animal enclosures maintain clean living spaces for animals and prevent spread of disease.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Developed strong cooperative relationships with coworkers and managers.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
  • Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.

Customer Service Officer

Telstra Corporation
  • Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
  • Completed data entry to record call notes, suggestions and questions.
  • Collaborated with team members to identify areas of improvement in processes, resulting in more efficient service delivery.
  • Exceeded customer expectations by going the extra mile, ensuring a memorable experience that fostered brand loyalty and advocacy.
  • Developed strong rapport with customers, fostering loyalty and repeat business through personalized service.
  • Contributed to the achievement of departmental targets by meeting key performance indicators consistently.
  • Managed escalated cases with diplomacy, skillfully negotiating resolutions that satisfied both the customer and company interests.
  • Reduced response time by managing high call volumes while maintaining a professional demeanor under pressure.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.

Retail Sales Assistant

MYER Stores
  • Greeted customers and helped with product questions, selections, and purchases.
  • Handled incoming phone calls professionally, addressing customer inquiries or directing them appropriately within the store.
  • Built strong relationships with customers, resulting in repeat business and referrals.
  • Participated in staff training sessions to enhance product knowledge and improve overall sales skills.
  • Improved store appearance with effective merchandising and creative displays.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Streamlined checkout process by efficiently operating cash registers and POS systems.
  • Contributed to a positive work atmosphere by consistently demonstrating a professional attitude towards colleagues and customers alike.

Retail Sales Assistant

Katie's Fashions
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Assisted in inventory management, ensuring accurate stock levels for optimal sales performance.
  • Greeted customers and provided outstanding customer service.
  • Managed efficient cash register operations.
  • Provided exceptional services and pleasant shopping experiences to retail customers.

Education

TAFE SA
SA

Skills

  • Building rapport
  • Teamwork
  • Positive and professional
  • Phone etiquette
  • Professional appearance
  • Conflict resolution
  • Friendly and outgoing

Timeline

Animal Care Officer

RCPCA SA
09.2023 - Current

Customer Service Officer

Telstra Corporation

Retail Sales Assistant

MYER Stores

Retail Sales Assistant

Katie's Fashions

TAFE SA

Similar Profiles

CREATE PROFILE
Michelle Power