Michelle Qaqish
Craigie,WA
Summary
Accomplished Family Accounts Officer at Lake Joondalup Baptist College, adept in debt recovery and customer support, significantly contributed to financial integrity and customer satisfaction. Leveraged attention to detail and proactive approach to streamline payment processes, enhance data accuracy, and foster positive relations. Demonstrated exceptional ability in handling sensitive information and resolving disputes, underpinning college's decision-making and growth.
Overview
9
9
years of professional experience
Work History
Family Accounts Officer
Lake Joondalup Baptist College
01.2021 - Current
- Generated Annual Family Statements upon receipt of billing information.
- Recorded Debtor payments and updated accounts to reflect new balances.
- Ensured timely payments by monitoring monthly reports and managing follow up procedures.
- Maintained strict confidentiality of sensitive financial information, maintaining a high level of professional integrity.
- Communicated and resolved disputes with College families regarding outstanding invoices, payments and adjustments.
- Supported month-end closing process by preparing comprehensive Debtor Balance reports as necessary.
- Maintained accurate financial records, contributing to College growth by enabling informed decisionmaking.
- Trained new relief staff members on Debtor processes, fostering a culture of continuous learning within the department.
- Managed and responded to correspondence and inquiries from families and staff.
Assistant to Enrolments Registrar
Lake Joondalup Baptist College
01.2017 - 12.2020
- Worked closely with College Registrar to provide effective assistance for specific aspects of Enrolments operations.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Answered incoming phone calls to process Enrolment enquiries, transfer calls, or relay messages to appropriate personnel.
- Greeted new families with friendliness and professionalism.
- Met with parents of prospective students to discuss student needs and school offerings.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Guided groups of up to 30 people on scheduled College tours.
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Managed documents by organising application forms, making photocopies, filing records, preparing correspondence, and creating reports.
College Receptionist
Lake Joondalup Baptist College
01.2015 - 12.2016
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and processed payment records accurately.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained visitor log for entering and leaving facility for security purposes.
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
Education
Year 12 Graduate -
Duncraig Senior High School
Duncraig, WACertificate III - Community Services - Children's Services
West Coast College of TAFE
Carine, WA2000
Skills
- Debt Recovery Strategies
- Payment Processing
- Invoice Processing
- Data Entry
- Attention to Detail
- Proactive and Self-Motivated
- Customer Support
- Complaint Handling
Timeline
Family Accounts Officer
Lake Joondalup Baptist College
01.2021 - Current
Assistant to Enrolments Registrar
Lake Joondalup Baptist College
01.2017 - 12.2020
College Receptionist
Lake Joondalup Baptist College
01.2015 - 12.2016
Year 12 Graduate -
Duncraig Senior High School
Certificate III - Community Services - Children's Services
West Coast College of TAFE
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