Michelle Quinn
Broadford,Australia
Summary
Dynamic professional with a proven track record at Petstock, excelling in customer service and retail operations. Skilled in team leadership and problem-solving, I enhanced store performance through effective staff training and streamlined inventory management. Committed to delivering exceptional customer experiences while achieving sales targets and fostering strong client relationships. Experienced with team leadership, customer service, and operational efficiency. Utilizes strategic planning to enhance store performance and staff productivity. Track record of fostering positive, results-driven environment.
Overview
2026
2026
years of professional experience
Work History
Assistant Store Manager
Petstock
2025 - Current
- Assisted in daily operations and inventory management to ensure optimal store performance.
- Trained and mentored new staff on customer service standards and store procedures.
- Monitored cash handling procedures to maintain financial accuracy and compliance with policies.
- Resolved customer inquiries effectively, ensuring high levels of satisfaction and repeat business.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
Bartender
Broadford Hotel
2023 - 2025
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Streamlined bar operations by maintaining clean and organized work area, ensuring efficient service.
Bank Officer
GMCU
2022 - 2024
- Managed account openings and closings, maintaining compliance with regulatory standards.
- Enhanced customer satisfaction by efficiently handling inquiries and providing accurate information on banking products.
- Assisted customers in identifying financial goals and recommended tailored banking solutions that aligned with their objectives.
- Oversaw daily cash management functions, ensuring accuracy and security in all transactions conducted at the branch level.
- Developed strong relationships with clients, resulting in increased business and referrals.
- Consistently met and exceeded sales targets by utilizing effective selling techniques, fostering long-term relationships with clients, and providing exceptional service.
Education
High School Diploma -
Buckley Park Secondary College
Melbourne, VICSkills
- Customer service and engagement
- Retail operations
- Customer relations
- Store opening and closing
- Staff supervision
- Team management
- POS systems operations
- Sales expertise
- Microsoft Office Suite
- Flexible schedule
- Team leadership
Timeline
Assistant Store Manager
Petstock
2025 - Current
Bartender
Broadford Hotel
2023 - 2025
Bank Officer
GMCU
2022 - 2024
High School Diploma -
Buckley Park Secondary College