Summary
Overview
Work History
Education
Skills
Timeline
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Michelle Quinn

Broadford,Australia

Summary

Dynamic professional with a proven track record at Petstock, excelling in customer service and retail operations. Skilled in team leadership and problem-solving, I enhanced store performance through effective staff training and streamlined inventory management. Committed to delivering exceptional customer experiences while achieving sales targets and fostering strong client relationships. Experienced with team leadership, customer service, and operational efficiency. Utilizes strategic planning to enhance store performance and staff productivity. Track record of fostering positive, results-driven environment.

Overview

2026
2026
years of professional experience

Work History

Assistant Store Manager

Petstock
2025 - Current
  • Assisted in daily operations and inventory management to ensure optimal store performance.
  • Trained and mentored new staff on customer service standards and store procedures.
  • Monitored cash handling procedures to maintain financial accuracy and compliance with policies.
  • Resolved customer inquiries effectively, ensuring high levels of satisfaction and repeat business.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.

Bartender

Broadford Hotel
2023 - 2025
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Streamlined bar operations by maintaining clean and organized work area, ensuring efficient service.

Bank Officer

GMCU
2022 - 2024
  • Managed account openings and closings, maintaining compliance with regulatory standards.
  • Enhanced customer satisfaction by efficiently handling inquiries and providing accurate information on banking products.
  • Assisted customers in identifying financial goals and recommended tailored banking solutions that aligned with their objectives.
  • Oversaw daily cash management functions, ensuring accuracy and security in all transactions conducted at the branch level.
  • Developed strong relationships with clients, resulting in increased business and referrals.
  • Consistently met and exceeded sales targets by utilizing effective selling techniques, fostering long-term relationships with clients, and providing exceptional service.

Education

High School Diploma -

Buckley Park Secondary College
Melbourne, VIC

Skills

  • Customer service and engagement
  • Retail operations
  • Customer relations
  • Store opening and closing
  • Staff supervision
  • Team management
  • POS systems operations
  • Sales expertise
  • Microsoft Office Suite
  • Flexible schedule
  • Team leadership

Timeline

Assistant Store Manager

Petstock
2025 - Current

Bartender

Broadford Hotel
2023 - 2025

Bank Officer

GMCU
2022 - 2024

High School Diploma -

Buckley Park Secondary College

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Michelle Quinn