Michelle Radford
Tamborine,QLD
Summary
Dedicated and compassionate Registered Nurse (RN) with a progressive career history in direct patient care, acute care in specialist surgical areas, and care coordination in fast-paced environments. Skilled at remaining calm under pressure and adeptly handling complex patients and high-stress situations. Known for consistently developing strong relationships with patients and families through empathetic communication, a respectful attitude, and a commitment to excellent customer service.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Clinical Nurse
QLD Health
Gold Coast University Hospital – HITH
09.2021 - 09.2023
- Maintained strong working relationships with medical and allied health staff, fostering a collaborative approach to patient care delivery.
- Responded to patient emergencies to provide prompt and correct intervention .
- Educated patients and families to increase understanding of condition and best ways to manage.
- Collaborated with interdisciplinary teams for optimal patient outcomes and efficient care coordination.
- Mentored new nursing staff, fostering professional growth and team building within the unit.
- Administered medications and treatments to manage patient's condition.
- Utilised evidence-based practice to assess and provide care for patients.
- Utilised advanced assessment skills to identify early indications of deterioration in a patient's condition, enabling prompt intervention when needed.
- Demonstrated knowledge of technical procedures and proper equipment use.
- Acted as a clinical resource for colleagues seeking guidance on best practices or challenging cases, contributing to a supportive learning environment within the unit.
- Maintained accurate and comprehensive patient records in line with regulatory standards.
- Provided wound care to promote healing and prevent infection.
- Implemented individualised nursing care plans tailored to meet the unique needs of each patient population served.
- Facilitated patient education on disease management and prevention, empowering individuals with knowledge to take charge of their health.
Registered Nurse
QLD Health
Gold Coast University Hospital – Neurosurgery/Trauma
01.2013 - 01.2021
- Utilised critical thinking skills to prioritise nursing interventions based on patients' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying medical teams and initiating appropriate interventions when necessary.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Served as a preceptor for nursing students during their clinical rotations, providing valuable real-world experience and guidance to foster professional growth.
- Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
- Participated in ongoing professional development opportunities to stay current on best practices in nursing care and emerging trends in healthcare delivery.
- Provided support for patients and families during difficult medical decisions or end-of-life care, serving as a liaison between the healthcare team and loved ones.
- Implemented evidence-based fall prevention strategies, resulting in a significant decrease in patient falls within the unit.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Managed patients recovering from medical or surgical procedures.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Participated in evidence-based practice project implementation, nursing competency development and nursing simulation activities.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
Clinical Nurse/Clinical Facilitator (secondment)
QLD Health
Gold Coast University Hospital
07.2018 - 10.2018
- Built rapport with diverse groups of stakeholders by demonstrating empathy, active listening skills, and cultural competence during facilitated sessions.
- Fostered an inclusive learning environment by addressing diverse needs and adapting facilitation techniques as needed.
- Delivered high-quality training sessions, ensuring participants developed a thorough understanding of the subject matter.
- Increased participant engagement by incorporating interactive activities and group discussions into sessions.
- Promoted continuous learning within the organisation by sharing best practices and lessons learned from various facilitation experiences.
- Identified areas in need of improvement and implemented solutions.
Registered Nurse
Gold Coast GP Super Clinic
Oxenford, QLD
01.2012 - 01.2013
- Conducted thorough patient assessments to identify changes in condition, promptly notifying General Practitioner and initiating appropriate interventions when necessary.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention, for example vaccinations in adults, teens and infants.
- Demonstrated expertise in wound management techniques resulting in accelerated healing times for patients with complex wounds or pressure injuries.
- Educated family members and caregivers on patient care instructions.
- Performed triage on incoming patients and determined severity of injuries and illnesses.
- Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
Registered Nurse
BUPA Nursing Centre
Merrimac, QLD
01.2012 - 01.2013
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Prevented the spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
- Improved patient outcomes by implementing evidence-based nursing interventions and individualised care plans.
- Promoted a culture of safety within the healthcare facility by participating in quality improvement initiatives, identifying potential hazards, and advocating for best practices in nursing care delivery.
- Provided support for patients' families during difficult medical decisions or end-of-life care, serving as a liaison between the healthcare team and loved ones.
- Demonstrated expertise in wound management techniques resulting in accelerated healing times for patients with complex wounds or pressure injuries.
- Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
Personal Carer/Assistant in Nursing
Cerebral Palsy League QLD
01.2008 - 01.2012
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Provided emotional support during difficult times, offering companionship and empathy to enhance mental wellbeing.
- Facilitated activities of daily living such as grooming, dressing, and personal hygiene for increased self-esteem and confidence among patients.
- Provided safe mobility support to help patients move around personal and public spaces.
- Maintained a clean, safe, and organised living environment for patients, promoting overall well-being and satisfaction.
- Assisted in medication management for timely administration and accurate dosing, ensuring optimal health outcomes.
- Assisted with meal planning, preparation, and feeding for balanced nutrition aligned with dietary restrictions or preferences.
- Monitored vital signs and reported any abnormalities or concerns promptly to supervising healthcare providers.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
Assistant in Nursing
Bluestone Nursing Agency QLD
01.2008 - 01.2012
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Delivered individualised patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Documented patient conditions and care provided, ensuring accurate health records for informed medical decisions.
- Provided emotional and psychological support to patients and their families, fostering positive healthcare experience.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
Corporate Executive Financial Assistant
Rothschild Australasia, Sydney
01.2000 - 01.2003
Various Executive Assistant corporate roles
BT, Lloyds TSB UK, Arthur Andersen & Channel Nine/Consolidate Press Holdings, Sydney
01.1990 - 01.2000
Education
Certificate IV - TAE40122 Training & Assessment
RAM Education
Varsity Lakes, QLDBachelor of Nursing -
Griffith University
Gold Coast, QLD01.2012
Graduate Certificate - Neuroscience Nursing -
University of Tasmania
01.2017
Certificate III Pathology -
TAFE
Gold Coast, QLD01.2009
Certificate II Medical Administration -
TAFE
Gold Coast, QLD01.2006
Skills
- Medication and IV administration
- Direct Patient Care
- Patient Assessments
- Strong Clinical Judgment
- Patient education and counselling
- Patient and family advocacy
- Wound Care
- Compassion and Empathy
- Nursing staff leadership
- Tracheostomy Care
- Precepting Student Nurses and Graduate RNs
- iEMR System proficient
- Complex Problem-Solving
- Acute care expertise (Neurosurgical & Trauma)
- Palliative care awareness
- Health screening
- Emotional awareness
- ADL Assistance
- Medical assessment
- Chronic Disease Management
- Procedure preparations
- High level of autonomy
- Emergency Response
- Intake and discharge
- Licensed RN (current AHPRA Registration)
- Care Plan Development
- Physical assessments
- Emotional Intelligence
- Case Management
- Home Health Care (Hospital in the Home experience)
Affiliations
- Current AHPRA Registration
- Current Member - Queensland Nursing Union
- Current Blue Card No: 951223/2
References
- Kelly Ellis, Nursing Unit Manager. HITH/GEMITH & Interim Care, QLD Health. Gold Coast University Hospital. (07) 5687-0060 kelly.ellis@health.qld.gov.au
- Nicole Van Brakel, Nursing Unit Manager - Neurosurgery & Trauma Unit, QLD Health, Gold Coast University Hospital. (07) 5687-2510/0400 559 652, nicole.vanbrakel@health.qld.gov.au
- Phoebe Guy, Clinical Nurse Consultant - Hospital in the Home/GEMITH, QLD Health. Gold Coast University phoebe.guy@health.qld.gov.au
- Tania Brattle, Clinical Nurse - Neurosurgery & Trauma Unit, QLD Health. Gold Coast University Hospital. 0419 109 081 tania.brattle@health.qld.gov.au
Certification
Cardiopulmonary Resuscitation
Advanced Life Support
First Aid
Cannulation and PICC Management
Currently enrolled and studying for Cert IV TAE40122 - Training & Assessment
Timeline
Clinical Nurse
QLD Health
09.2021 - 09.2023
Clinical Nurse/Clinical Facilitator (secondment)
QLD Health
07.2018 - 10.2018
Registered Nurse
QLD Health
01.2013 - 01.2021
Registered Nurse
Gold Coast GP Super Clinic
01.2012 - 01.2013
Registered Nurse
BUPA Nursing Centre
01.2012 - 01.2013
Personal Carer/Assistant in Nursing
Cerebral Palsy League QLD
01.2008 - 01.2012
Assistant in Nursing
Bluestone Nursing Agency QLD
01.2008 - 01.2012
Corporate Executive Financial Assistant
Rothschild Australasia, Sydney
01.2000 - 01.2003
Various Executive Assistant corporate roles
BT, Lloyds TSB UK, Arthur Andersen & Channel Nine/Consolidate Press Holdings, Sydney
01.1990 - 01.2000
Certificate IV - TAE40122 Training & Assessment
RAM Education
Bachelor of Nursing -
Griffith University
Graduate Certificate - Neuroscience Nursing -
University of Tasmania
Certificate III Pathology -
TAFE
Certificate II Medical Administration -
TAFE