Summary
Overview
Work History
Education
Skills
Websites
References
Timeline
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Michelle Ramirez

Sydney,NSW

Summary

Dedicated administrative professional with a successful track record in fast-paced office settings. A hardworking team player, I bring expertise in completing various clerical tasks and providing staff support, with a proven background in delivering exceptional customer service and administrative excellence. My skills include proficiency in calendar management, scheduling, data entry, and database administration, along with experience in clerical support and public interaction.

Overview

8
8
years of professional experience

Work History

Floor Coordinator

Cliftons Venues
02.2023 - Current
  • Manage the front desk for multiple clients each day
  • Meet & greet clients every morning, ensuring they have everything they need for their event and actioning any additional requests.
  • Ensure the event rooms are in pristine condition prior to opening each day and are maintained throughout the day
  • Support the venue manager with facilities management requirements
  • Assist with catering operations and general guest services
  • Setting up and packing down the event rooms
  • Generate detailed daily reports that outline key performance indicators, workflow progress, and resource utilisation.

Admin Assistant

Smart Energy Answers
02.2023 - 06.2023
  • Data entry and personal information updating on various CRM platforms
  • Creating forms and documents related to HR Policies & Procedures
  • Providing administrative support to the People & Culture and Compliance departments, including maintaining office facilities
  • Contributing ideas and designs to marketing campaigns.

Marketing Assistant

Guztech
02.2021 - 05.2022
  • Contributed to weekly team meetings, brainstorming sessions and staff appraisals.
  • Maintained documentation, detailing assignments, in-progress work and completed project milestones.
  • Generated leads through phone calls, emails and face-to-face interactions.
  • Created engaging content for Facebook, and Instagram.

Bartender

Spice Temple
03.2021 - 11.2022
  • Prepare alcohol or non-alcohol beverages for bar and restaurant patrons
  • Interact with customers, take orders and serve snacks and drinks
  • Assess customers' needs and preferences and make recommendations
  • Mix ingredients to prepare cocktails
  • Plan and present bar menu.

Host

Zia Kitchen
12.2020 - 07.2021
  • Welcome guests to the venue, provide accurate wait times and monitor waiting lists
  • Answer incoming calls and address customers’ queries
  • Manage reservations

Supervisor

Cha Time
06.2019 - 12.2020
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.

Waitress

Criniti's
11.2018 - 01.2020
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Greeted new customers, discussed specials, and took drink orders.

Waitress

WildFire
02.2017 - 11.2017
  • Maintained customer satisfaction with timely table check- ins to assess food and beverage needs
  • Prepared specialty desserts for customers including creme and Tiramisu

Event Assistant

Los Perritos De Sandiego
02.2016 - 01.2017
  • Increased customer engagement through social media
  • Coordinated schedules and timelines for all events.

Education

Bachelor of Business Admin. - Business

Torrens University Australia
Sydney, NSW
12.2023

Diploma in Marketing And Comunication - Marketing

Antares School
Medellin, Colombia
12.2016

Skills

  • Administrative Support
  • MS Office Expertise
  • Social Media Content Creation
  • Event Coordination
  • Correspondence and Reports
  • CRM Software
  • Client Relationships
  • Database Support

Websites

References

  

Pierre Miller, Venue Manager

Cliftons Venues


Mary Lane, Head of People & Culture 

Smart Energy Answers 

Timeline

Floor Coordinator

Cliftons Venues
02.2023 - Current

Admin Assistant

Smart Energy Answers
02.2023 - 06.2023

Bartender

Spice Temple
03.2021 - 11.2022

Marketing Assistant

Guztech
02.2021 - 05.2022

Host

Zia Kitchen
12.2020 - 07.2021

Supervisor

Cha Time
06.2019 - 12.2020

Waitress

Criniti's
11.2018 - 01.2020

Waitress

WildFire
02.2017 - 11.2017

Event Assistant

Los Perritos De Sandiego
02.2016 - 01.2017

Bachelor of Business Admin. - Business

Torrens University Australia

Diploma in Marketing And Comunication - Marketing

Antares School

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Michelle Ramirez