Michelle Ramirez
Sydney,NSW
Summary
Dedicated administrative professional with a successful track record in fast-paced office settings. A hardworking team player, I bring expertise in completing various clerical tasks and providing staff support, with a proven background in delivering exceptional customer service and administrative excellence. My skills include proficiency in calendar management, scheduling, data entry, and database administration, along with experience in clerical support and public interaction.
Overview
8
8
years of professional experience
Work History
Floor Coordinator
Cliftons Venues
02.2023 - Current
- Manage the front desk for multiple clients each day
- Meet & greet clients every morning, ensuring they have everything they need for their event and actioning any additional requests.
- Ensure the event rooms are in pristine condition prior to opening each day and are maintained throughout the day
- Support the venue manager with facilities management requirements
- Assist with catering operations and general guest services
- Setting up and packing down the event rooms
- Generate detailed daily reports that outline key performance indicators, workflow progress, and resource utilisation.
Admin Assistant
Smart Energy Answers
02.2023 - 06.2023
- Data entry and personal information updating on various CRM platforms
- Creating forms and documents related to HR Policies & Procedures
- Providing administrative support to the People & Culture and Compliance departments, including maintaining office facilities
- Contributing ideas and designs to marketing campaigns.
Marketing Assistant
Guztech
02.2021 - 05.2022
- Contributed to weekly team meetings, brainstorming sessions and staff appraisals.
- Maintained documentation, detailing assignments, in-progress work and completed project milestones.
- Generated leads through phone calls, emails and face-to-face interactions.
- Created engaging content for Facebook, and Instagram.
Bartender
Spice Temple
03.2021 - 11.2022
- Prepare alcohol or non-alcohol beverages for bar and restaurant patrons
- Interact with customers, take orders and serve snacks and drinks
- Assess customers' needs and preferences and make recommendations
- Mix ingredients to prepare cocktails
- Plan and present bar menu.
Host
Zia Kitchen
12.2020 - 07.2021
- Welcome guests to the venue, provide accurate wait times and monitor waiting lists
- Answer incoming calls and address customers’ queries
- Manage reservations
Supervisor
Cha Time
06.2019 - 12.2020
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Waitress
Criniti's
11.2018 - 01.2020
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Greeted new customers, discussed specials, and took drink orders.
Waitress
WildFire
02.2017 - 11.2017
- Maintained customer satisfaction with timely table check- ins to assess food and beverage needs
- Prepared specialty desserts for customers including creme and Tiramisu
Event Assistant
Los Perritos De Sandiego
02.2016 - 01.2017
- Increased customer engagement through social media
- Coordinated schedules and timelines for all events.
Education
Bachelor of Business Admin. - Business
Torrens University Australia
Sydney, NSW12.2023
Diploma in Marketing And Comunication - Marketing
Antares School
Medellin, Colombia12.2016
Skills
- Administrative Support
- MS Office Expertise
- Social Media Content Creation
- Event Coordination
- Correspondence and Reports
- CRM Software
- Client Relationships
- Database Support
References
Pierre Miller, Venue Manager
Cliftons Venues
Mary Lane, Head of People & Culture
Smart Energy Answers
Timeline
Floor Coordinator
Cliftons Venues
02.2023 - Current
Admin Assistant
Smart Energy Answers
02.2023 - 06.2023
Bartender
Spice Temple
03.2021 - 11.2022
Marketing Assistant
Guztech
02.2021 - 05.2022
Host
Zia Kitchen
12.2020 - 07.2021
Supervisor
Cha Time
06.2019 - 12.2020
Waitress
Criniti's
11.2018 - 01.2020
Waitress
WildFire
02.2017 - 11.2017
Event Assistant
Los Perritos De Sandiego
02.2016 - 01.2017
Bachelor of Business Admin. - Business
Torrens University Australia
Diploma in Marketing And Comunication - Marketing
Antares School