MICHELLE REGAN
Manilla,NSW
Overview
40
40
years of professional experience
Work History
Roster clerk/Laundry/Assistant in nursing
RSL Lifecare
Port Macquarie, NSW
09.2020 - Current
- Built master rosters for All clinical staff and manage roster daily for 100 plus staff.
- Replacing staff daily and juggling times to make sure care minutes are met.
- Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Provide personal hygiene care to residents, showering, toileting, dressing, shaving.
- Provide residents with mobility, wheelie walkers, wheelchairs, lifters.
- Monitoring and observing residents and taking OBS and reporting any changes to the RN.
- Provide emotional and social support.
- Accurately document and report any changes to RN or Clinical manager.
- Sort, wash, dry, press, and fold clothing for 80 residents.
- Remove stains from items using the appropriate procedures.
- Keep an updated inventory of laundry detergents.
- Inspect items for wear and tear, report any damages or losses.
- Maintain the cleanliness of work area.
- Adhere to health and safety standards.
Clinical support officer
Bundaleer
Port Macquarie, NSW
04.2019 - 09.2020
- Maintained patient records and ensured patient privacy and clinical compliance.
- Maintained excellent attendance record, consistently arriving to work on time.
- Draft professional memos, letters and marketing copy to support business objectives and growth.
- Direct incoming calls to internal personnel and departments, routing to best-qualified department.
- Provide clerical support to 50 company employees by copying, faxing and filing documents.
- Built master rosters for All clinical staff and manage roster daily.
- Assist in administrative duties for office team, including making phone calls, copies and schedules.
- Answering incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
- Corresponded with clients through email, telephone or postal mail.
- Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Sort, receive and distributed mail correspondence between departments and personnel.
- Aggregated and prepared documentation and reports for office meetings, distribution and filing.
Receptionist
Regis
Port Macquarie, NSW
01.2008 - 04.2019
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
- Oversaw inventory activities, including materials monitoring, ordering or requisition and supply stocking or re-stocking.
- Collected, sorted, distributed and sent mail and packages.
- Assisted in administrative duties for office team, including making phone calls, copies and schedules.
- Corresponded with clients through email, telephone or postal mail.
- Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Maintained financial accuracy by collecting deposits, fees and payments.
- Build and finalize master Roster and rostering 110 staff.
Bank Teller
Commonwealth Bank
Sydney, NSW
12.1994 - 05.1998
- Promoted products or services to each customer to consistently achieve sales targets.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Reconciled cash drawer and resolved discrepancies.
- Counted and packaged currency and coins.
- Removed mutilated currency from circulation.
- Logged cashier's checks and other transactions to maintain accuracy of account records.
- Turned in excess cash to maintain drawer security.
- Sold and cross-sold bank products to new and existing customers.
- Checked amount details and fraud markers for transaction papers such as checks and money orders.
- Uphold strict financial controls by keeping funds secure and accurately transferring monies.
Retail Sales Assistant
Best And Less
Paramatta
12.1985 - 11.1994
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
- Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behaviour.
- Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Displayed merchandise by arranging in appealing and orderly way to boost sales.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Opened and closed store independently when needed and prepared nightly bank drop for manager.
- Assisted customers by answering questions and fulfilling requests.
- Inspected merchandise for quality and arranged proper display location on floor.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Maintained organized checkout area and swept floors and emptied trash cans.
- Assisted customers with prompt and polite support in-person and via telephone.
Timeline
Roster clerk/Laundry/Assistant in nursing
RSL Lifecare
09.2020 - Current
Clinical support officer
Bundaleer
04.2019 - 09.2020
Receptionist
Regis
01.2008 - 04.2019
Bank Teller
Commonwealth Bank
12.1994 - 05.1998
Retail Sales Assistant
Best And Less
12.1985 - 11.1994