Overview
Work History
Timeline
Generic

MICHELLE REGAN

Manilla,NSW

Overview

40
40
years of professional experience

Work History

Roster clerk/Laundry/Assistant in nursing

RSL Lifecare
Port Macquarie, NSW
09.2020 - Current
  • Built master rosters for All clinical staff and manage roster daily for 100 plus staff.
  • Replacing staff daily and juggling times to make sure care minutes are met.
  • Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Provide personal hygiene care to residents, showering, toileting, dressing, shaving.
  • Provide residents with mobility, wheelie walkers, wheelchairs, lifters.
  • Monitoring and observing residents and taking OBS and reporting any changes to the RN.
  • Provide emotional and social support.
  • Accurately document and report any changes to RN or Clinical manager.
  • Sort, wash, dry, press, and fold clothing for 80 residents.
  • Remove stains from items using the appropriate procedures.
  • Keep an updated inventory of laundry detergents.
  • Inspect items for wear and tear, report any damages or losses.
  • Maintain the cleanliness of work area.
  • Adhere to health and safety standards.

Clinical support officer

Bundaleer
Port Macquarie, NSW
04.2019 - 09.2020
  • Maintained patient records and ensured patient privacy and clinical compliance.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Draft professional memos, letters and marketing copy to support business objectives and growth.
  • Direct incoming calls to internal personnel and departments, routing to best-qualified department.
  • Provide clerical support to 50 company employees by copying, faxing and filing documents.
  • Built master rosters for All clinical staff and manage roster daily.
  • Assist in administrative duties for office team, including making phone calls, copies and schedules.
  • Answering incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
  • Corresponded with clients through email, telephone or postal mail.
  • Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Sort, receive and distributed mail correspondence between departments and personnel.
  • Aggregated and prepared documentation and reports for office meetings, distribution and filing.

Receptionist

Regis
Port Macquarie, NSW
01.2008 - 04.2019
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Oversaw inventory activities, including materials monitoring, ordering or requisition and supply stocking or re-stocking.
  • Collected, sorted, distributed and sent mail and packages.
  • Assisted in administrative duties for office team, including making phone calls, copies and schedules.
  • Corresponded with clients through email, telephone or postal mail.
  • Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Sorted, received and distributed mail correspondence between departments and personnel.
  • Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Maintained financial accuracy by collecting deposits, fees and payments.
  • Build and finalize master Roster and rostering 110 staff.

Bank Teller

Commonwealth Bank
Sydney, NSW
12.1994 - 05.1998
  • Promoted products or services to each customer to consistently achieve sales targets.
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
  • Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Reconciled cash drawer and resolved discrepancies.
  • Counted and packaged currency and coins.
  • Removed mutilated currency from circulation.
  • Logged cashier's checks and other transactions to maintain accuracy of account records.
  • Turned in excess cash to maintain drawer security.
  • Sold and cross-sold bank products to new and existing customers.
  • Checked amount details and fraud markers for transaction papers such as checks and money orders.
  • Uphold strict financial controls by keeping funds secure and accurately transferring monies.

Retail Sales Assistant

Best And Less
Paramatta
12.1985 - 11.1994
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behaviour.
  • Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
  • Displayed merchandise by arranging in appealing and orderly way to boost sales.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Opened and closed store independently when needed and prepared nightly bank drop for manager.
  • Assisted customers by answering questions and fulfilling requests.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Maintained organized checkout area and swept floors and emptied trash cans.
  • Assisted customers with prompt and polite support in-person and via telephone.

Timeline

Roster clerk/Laundry/Assistant in nursing

RSL Lifecare
09.2020 - Current

Clinical support officer

Bundaleer
04.2019 - 09.2020

Receptionist

Regis
01.2008 - 04.2019

Bank Teller

Commonwealth Bank
12.1994 - 05.1998

Retail Sales Assistant

Best And Less
12.1985 - 11.1994
MICHELLE REGAN