Plain Clothes Constable Child Abuse Investigation Unit, Crime Operations Branch
Xx
Constable Mareeba Police Station
Xx
Senior Researcher
04.2022 - Current
Serious Crime Research and Strategic Analysis Team
Develop NPP’s and costing to develop ACC policy positions, and initiatives seeking to harden the operating environment against serious and organised crime.
Nursing
08.2021 - 12.2021
Midwifery & Patient Services
COVID surge team – Hospital Assistant – support of health staff in Emergency, Geriatrics, Imaging, Dialysis, Respiratory, Cardio thoracic/Urology/Vascular; Acute care elderly; Sub acute aged care
Headspace, Social Work - Student Placement (500 hours)
Redeveloped and redesigned intake, care planning recording system and processes
Completed extensive in-house training - client management system; person-centred strengths-based intake assessment, suicide prevention, impact of trauma, safe-side risk assessment
Participated in and presented to multi-disciplinary Care Planning
Misconduct, Fraud and Corruption Online Module development, roll out (DHS, ACC, DIIS), EL1), Strategic Policy Development Team
Undertake crime research projects - serious and organized crime
Coordinate harms assessments to support the development of harm and impact ratings for each crime type and key enabler in the Organised Crime Threat Assessment and National Criminal Target Report.
Fraud Control Manager
10.2010 - 06.2015
EL2), Fraud Integrity & Assurance Section
Delegated by Agency Head to provide assurance of the integrity framework
Manage Fraud Integrity & Assurance Team – a team of prevention, risk, fraud control planning, detection and investigations staff
Develop and embed Fraud Control & Anti-Corruption Strategy and Action Plan
Improve maturity level of integrity framework across the department and portfolio agencies
<ul><li>Manage three separate teams for which their scope includes middle office support for the client relations community including known population remediations, complex reporting as well as a business manager team executing on efficiencies and development opportunities (eleven individuals both domestic and overseas contingent workers). 13 years of Institutional Relationship experience, 7 of those involving people management</li><li>Currently own and assist with facilitating the client relation pieces of various Management Action Plans (MAP) and internal audits within Revenue Credit Account (RCA) and Service Level Agreement (SLA) areas</li><li>In February 2024 released the first Salesforce Intake system at TIAA after five years of development and advocacy. This build has been noted as the blue print for all future case management intake systems within Salesforce at TIAA providing efficiency and ease for the user while reducing risk for the company</li><li>Worked on advancements and efficiencies within the Service Level Agreement process including salesforce automation. Implemented continuous improvement projects which reduced specific quarterly reporting tasks from days to minutes as well as the inception of a single budget code to pull penalties from rather than dozens of different budget codes</li><li>Through partnership with operations, updated the standard operating procedures for Client Service Managers concerning non bulk Lost Earning Calculations in 2021 to be submitted primary through plan focus unless through special exception. This reduced volumes for my team around lost earning calculations by 22% compared to the year prior while providing a more seamless and straight through process for the external clients</li><li>Continue working through obstacles, avoid duplication of efforts between client relations and other support team within different departments while creating synergy towards “working as one”</li><li>Advanced public speaking skills presenting both in person and virtually to groups as small as senior leadership to hundreds of employees on various forums</li></ul> at TIAA<ul><li>Manage three separate teams for which their scope includes middle office support for the client relations community including known population remediations, complex reporting as well as a business manager team executing on efficiencies and development opportunities (eleven individuals both domestic and overseas contingent workers). 13 years of Institutional Relationship experience, 7 of those involving people management</li><li>Currently own and assist with facilitating the client relation pieces of various Management Action Plans (MAP) and internal audits within Revenue Credit Account (RCA) and Service Level Agreement (SLA) areas</li><li>In February 2024 released the first Salesforce Intake system at TIAA after five years of development and advocacy. This build has been noted as the blue print for all future case management intake systems within Salesforce at TIAA providing efficiency and ease for the user while reducing risk for the company</li><li>Worked on advancements and efficiencies within the Service Level Agreement process including salesforce automation. Implemented continuous improvement projects which reduced specific quarterly reporting tasks from days to minutes as well as the inception of a single budget code to pull penalties from rather than dozens of different budget codes</li><li>Through partnership with operations, updated the standard operating procedures for Client Service Managers concerning non bulk Lost Earning Calculations in 2021 to be submitted primary through plan focus unless through special exception. This reduced volumes for my team around lost earning calculations by 22% compared to the year prior while providing a more seamless and straight through process for the external clients</li><li>Continue working through obstacles, avoid duplication of efforts between client relations and other support team within different departments while creating synergy towards “working as one”</li><li>Advanced public speaking skills presenting both in person and virtually to groups as small as senior leadership to hundreds of employees on various forums</li></ul> at TIAA