Michelle Roache
Mallabula,New South Wales
Summary
Friendly team player dedicated to making delicious specialty coffee and tea beverages and contributing to safe, welcoming cafe environment. Fast learner and adapter to new circumstances and challenges paired with in-depth knowledge of coffee-making equipment operations. Works well under pressure and in fast-paced settings. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Assistant Barista
Catercare
08.2023 - Current
- Assisted in maintaining a clean and organized workspace for excellent cafe presentation and efficient workflow.
- Contributed to inventory management by restocking supplies, reducing waste, and tracking expired products.
- Continuously sought opportunities for personal development through attendance at industry events, workshops, and training sessions.
- Upheld cafe reputation by consistently delivering high-quality beverages that met brand standards.
- Received positive feedback from customers on beverage quality, leading to an increase in repeat business.
- Provided exceptional customer service by addressing concerns, answering questions, and engaging in friendly conversation with patrons.
- Handled cash transactions accurately and efficiently, ensuring proper change and receipts were given for each purchase.
- Aided baristas during busy shifts, expediting drink orders seamlessly for improved customer experience.
- Enhanced customer satisfaction by providing efficient and friendly service while preparing beverages.
- Collaborated with fellow team members to ensure timely completion of tasks during peak hours, resulting in reduced wait times for customers.
- Helped maintain a safe work environment by following health codes and regulations throughout daily operations.
- Demonstrated attention to detail when preparing beverages according to specific customer requests or dietary needs.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Cleaned counters, machines, utensils, and seating areas daily.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Controlled line and crowd with quick, efficient service.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
Chef's Assistant
Catercare
08.2018 - 08.2021
- Wrapped, dated, and stored food in refrigerators under standardized temperature for future uses.
- Orchestrated positive customer experiences by overseeing every area of Type operations.
- Limited portion sizes and used garnishes to control food costs.
- Helped design, create and implement outlet menu changes to attract customers and boost sales revenue.
- Received, inspected and verified food and kitchen inventory delivery before storage.
- Managed food preparation activities, such as cutting ingredients to size and preparing sauces and garnishes.
- Followed recipes and instructions to achieve quality and presentation standards.
- Prepped ingredients ahead of time to increase cooking and service speed.
- Maintained cleanliness and order of kitchen prep areas and appliances as well as convenient organization of ingredients.
- Assisted in menu preparation, making suggestions, and researching recipes compatible with existing menu items.
- Used variety of kitchen tools and appliances to prepare ingredients and meals.
- Floated throughout kitchen to assist in meal preparation and plating, effectively anticipating chef, and waiting staff's needs.
- Replenished food and ingredients supplies to meet service demand.
- Cleaned and maintained work areas, equipment and utensils.
- Followed food safety practices and sanitation guidelines.
- Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
- Loaded dishes, glasses and tableware into dishwashing machines.
- Maintained composure and work quality while under stress.
- Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
- Stocked and rotated food items according to expiration dates.
- Lifted and carried heavy materials.
- Prepared sandwiches, salads and other specialty items according to customer specifications.
- Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
- Assisted in setting up and breaking down kitchen stations.
- Maintained high personal grooming standards and uniform presentation.
- Monitored food temperature, discarding items not stored correctly.
- Operated food slicers, grinders and chopper in accordance with safety guidelines.
- Pushed, pulled and transported large loads and objects.
Liquor Manager
Supa Iga
08.2010 - 08.2017
- Established a safe work environment by enforcing strict adherence to company safety policies and procedures.
- Monitored industry trends to stay informed on emerging products and adjust purchasing decisions accordingly.
- Negotiated favorable contracts with suppliers for better pricing and terms, reducing costs while maintaining quality standards.
- .Ensured the cleanliness of all areas within the liquor department by implementing routine cleaning schedules.
- Optimized staffing schedules based on business needs while considering employee availability and preferences.
- Managed daily operations including opening/closing procedures, cash handling, and overall store appearance.
- Collaborated with team members to create engaging in-store displays that showcased popular products and promotions.
- Fostered a team-oriented atmosphere among staff through effective communication and leadership techniques.
- Developed strong relationships with vendors, ensuring timely deliveries and exclusive product access.
- Implemented successful marketing strategies to increase store revenue and attract new customers.
- Resolved customer issues promptly, fostering a positive shopping experience and building brand loyalty.
- Maintained compliance with local regulations regarding alcohol sales, contributing to the store''s excellent reputation in the community.
- Trained new employees on company policies, liquor laws, and best practices to maintain a high level of staff competence.
- Streamlined inventory management processes for increased efficiency and reduced waste.
- Coordinated special events such as tastings or themed promotions to drive sales growth and customer engagement.
- Purchased beverage stock and handled all inventory needs.
- Resolved customer complaints involving food or beverage quality and service.
- Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
- Complied with health and safety regulations.
- Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
- Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties.
- Selected wine, beer and alcohol products based on customer feedback and local product availability.
- Managed bar and wait staff and directed hiring program.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Developed unique events and special promotions to drive sales.
Education
Year 11 -
Willyama High School
Broken Hill, NSW10.1986
Skills
- Cleanliness Maintenance
- Order Taking
- Espresso preparation
- Drink customization
- Team Player
- Friendly and outgoing
- Exceptional customer service
- Active listener
- Cash Handling
- Opening and closing duties
- Food Preparation
- Safe Food Handling
- Adaptive and creative
- Cash Register Operation
- Hospitality service expertise
- Safe Food Handling Practices
- Excellent memory
- Food Running
- POS System Operation
- Beverage Preparation
- Excellent math skills
- Product displays
- Retail Management
- Conflict Mediation
- Smoothie making
- Sandwich preparation
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Reliable and Dependable
- Problem-solving abilities
- Cleaning and sanitizing
- Multitasking
- Adaptable and Flexible
- Excellent Communication
- Organizational Skills
- Active Listening
- Decision-Making
- Adaptability and Flexibility
- Hospitality and Professionalism
- Flexible Schedule
- Cash Register Operations
- Self Motivation
- Available Weekends
- Resolving Complaints
- Conflict Resolution
- Professionalism
- Quality Control
- Staff Training
- Order Preparation
- Time management abilities
- Continuous Improvement
- Adaptability
- Coffee and Tea Preparation
- Supply Restocking
Accomplishments
- Won customer service award in 2015Year.
Certification
- Certificate 3 and 4 in retail management
- Also got the excellence of profiency for both courses
It's OK not to be ok
Every body should be able to feel how they are feeling without judgement
Timeline
Assistant Barista
Catercare
08.2023 - Current
Chef's Assistant
Catercare
08.2018 - 08.2021
Liquor Manager
Supa Iga
08.2010 - 08.2017
Year 11 -
Willyama High School
- Certificate 3 and 4 in retail management
- Also got the excellence of profiency for both courses
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