Michelle Roberts
Surfers Paradise,QLD
Summary
Astute medical administrative professional trained in appointments, front desk management and recordkeeping. Helps staff maintain office operations at optimal levels with great organizational and multitasking abilities. Skilled at typing correspondence and managing files.
Overview
12
12
years of professional experience
Work History
Medical Receptionist
HELP Medical
Gold Coast
04.2023 - Current
- Managed office bookkeeping with insurance billing and patient payments.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Received and routed laboratory results to correct clinical staff members.
Medical Receptionist
Chevron Renaissance Medical Centre
Gold Coast
12.2021 - 04.2023
- Managed office bookkeeping with insurance billing and patient payments.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Received and routed laboratory results to correct clinical staff members.
- Maintained current and accurate medical records for patients.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
Retail Assistant
The Good Guys
Loganholme, QLD
08.2013 - 05.2014
- Monitored self-checkout systems and provided help in resolving complex problems.
- Addressed customer needs and made product recommendations to increase sales.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Set up new sales displays each week with fresh merchandise.
- Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Monitored customers for signs of security concerns and escalated issues to management.
- Used in-store system to locate inventory and place special orders for customers.
Office Assistant
Australian Safety And Learning Systems
Strathpine, QLD
04.2012 - 08.2012
- Purchased and maintained office supplies.
- Expedited document processing with accurate data entry and timely filing.
- Edited documents to keep company materials free of grammar errors.
- Interacted with customers by phone, email, or in-person to provide information.
- Coordinated and scheduled meetings and appointments.
- Acted as a liaison between departments to facilitate the flow of information leading to improved interdepartmental collaboration.
Education
Responsible Service of Alcohol
TAFE Queensland
Ashmore, QLDCertificate II - Business
Arcadia College
Gold Coast, QLDCertificate II - Hospitality
TAFE Queensland
Ashmore, QLDCertificate II - Workplace Practices
Arcadia College
Gold Coast, QLDCertificate III - Business Administration
Aurora Training Institute
Queensland04.2021
Skills
- Front Desk Operations
- Claim Forms
- Office Administration
- Collaboration and Teamwork
- Medical Billing
- Administrative Support
- Time Management
- Problem-Solving
Timeline
Medical Receptionist
HELP Medical
04.2023 - Current
Medical Receptionist
Chevron Renaissance Medical Centre
12.2021 - 04.2023
Retail Assistant
The Good Guys
08.2013 - 05.2014
Office Assistant
Australian Safety And Learning Systems
04.2012 - 08.2012
Responsible Service of Alcohol
TAFE Queensland
Certificate II - Business
Arcadia College
Certificate II - Hospitality
TAFE Queensland
Certificate II - Workplace Practices
Arcadia College
Certificate III - Business Administration
Aurora Training Institute